Experience Summary
1. Currently working in KONKAN STORAGE SYSTEMS (KOCHI) PVT .LTD as IT Support Engineer deputed from Parent Company – ASMACS System Solutions PVT.LTD, Mumbai
(December 2010 to present).
RESPONSIBILITIES
• Escalating IT issues to the IT manager where necessary
• Responsible for managing backups and tape rotation
• Diagnosing and resolving technical issues
• Undertaking small to medium sized IT projects as instructed by the IT manger
• Providing desktop and server support
• Supporting and maintaining MS server/Desktops and MS Exchange
• Settings up and configuring new laptops and desktops
• Installing authorized software to laptops and desktops
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date
• Antivirus installation to all desktops and laptops
• Fault finding to laptops and desktops
• Reporting faults and maintaining logs on servers, desktops and laptops
• Completing internal user moves including phones
• Patching of network and phones
• Making of Cat 5e network cables were necessary
• Ensuring all logs for equipment and users are maintained
• Create purchase requisition for IT hardware/Software
• Ensuring licensing for all software purchased is recorded and maintained
• Exchange server mailbox maintenance including archiving mailboxes
• Setting up new users and disabling expired accounts in accordance with HR requirements
• Provided audio conferencing & web cast support
• Telecommunication & centralized UPS system is also handled
• Windows 8,windows 7,windows vista, windows XP experience
• Routers switches and firewall experience
OTHER
• Preparing documents, meeting materials and correspondence
• Working extra hours to meet deadlines, as required and where reasonable
• Providing assistance as required to the IT manager
• Providing assistance and support to colleagues in IT related matters
• Ensuring that a high level of customer service and support is provided to all internal and external customers
COMPANY PROJECT
The main project handled was designing, networking & installation of system for the newly built office
2. Worked as Customer Service Engineer in ORION COMPUTERS, Adam star complex, Thodupuzha. Ph. 04862-226774
(March 2006 – December 2009).
RESPONSIBILITIES
• PC Assembling.
• Trouble shooting any Windows Workstation
• Trouble shooting Windows XP. Win 7 and Win8 Platform
• Handling POP3, SMTP.HTTP, TCP/IP.
• Troubleshoot network hardware, operating software and network equipment.
• Maintain N/W Printer, scanners and Fax machines.
• Designing and Installation of LAN.
• MS Office Outlook configuration
Qualifications
• Diploma in electronics engineering from Govt. Polytechnic college, Idukki in march 2004
• Pre-degree from Newman College, Thodupuzha in 2001.
• Matriculation (SSLC) from S.N.M.V.H.S.S Vannappuram in March 1999.
Certifications
• Microsoft certified professional [MCP] id:7441369
• Certified in hardware and networking.
• Course Completed MCSA & CCNA.
IT Skills
• Excellent technical knowledge of PC’S and desktop hardware
• Ability to operate tools, components and peripheral accessories
• Microsoft desktop support technical an advantage
• Software and Hardware troubleshooting
• Knowledge of all software applications used within the organization
• Analytical problem solving skills
• Good administration management skills
• Able to operate with minimal supervision
• Installation, Configuration & Managing the Windows Server 2003.
• Implementing, Managing and Maintaining a Microsoft Windows 2003 Network
Infrastructure
• Planning, implementation and support changes to the servers, network infrastructure,
Network hardware and software
• Coordinate projects for new servers and network equipment setup.
• PC Assembling.
• Trouble shooting any Windows Workstation.
• Installation, Configuration & Managing the Microsoft Exchange Server 2003.
• Handling POP3, SMTP.HTTP, TCP/IP.
• Trouble shooting Windows XP. Win 7 and Win8 Platform.
• Working MS office 2010, 2013 platform.
Traits & Strengths
• Improvisation is my biggest strength
• Committed, self-motivated, quick learner and a good team player.
• Fast and sensitive judgment
• Interested to learn and adapt to new technologies.
