PROFESSIONAL SUMMARY:
Around more than 9 years of experience in System Integration of various types of Operating system & Networking Products, PC hardware, peripherals and Microsoft desktop OS Broadband service, Managed firewall service
Backup systems Microsoft Exchange and Active Directory, Outlook, Outlook Express, Internet services (mail, web, and anti-spam)
A highly competent and enthusiastic line support specialist with experience of providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools. Highly focused with a comprehensive understanding of dealing with support calls and an in depth knowledge of ITIL processes. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance. Now looking for a suitable position with an ambitious & exciting company.
WORK EXPERIENCE:
Experience : 1) VINUS COMPUTER SYSTEMS, Mangalore, India. 3 years (2004-07)
&
: 2) PHOENIX SYSTEMS, Mangalore, India. 2 years (2007-09)
Role : IT Customer Support Engineer.
Experience : Saad Al Rasheid Trading corp. (2009 to 2011)
Riyadh, Saudi Arabia.
Post : IT Support Engineer
Present Job : United Technologies (UTC) (Riyadh, Saudi Arabia)
(Since Feb, 2011)
Post : IT Support Engineer (Backup to IT Manager)
References : Available on request.
Nature of Work:
Supporting all desktop IT Services including desktop PCs, laptops, PDAs, IP telephony, meeting room video conferencing and office printing. Manage routine maintenance jobs, database backups & ensure that they are secure & reliable Duties: Meeting customers face to face and handling & prioritizing problems. Installing and configuring computer systems using different build technologies. Perform routine backups & archival of files to assist with disaster recovery. Escalating and identify any critical issues. Analyzing user support statistics/data and recommending appropriate measures. Answering incoming calls from clients, processing emails and logging calls. Following procedures/checklists and updating support documentation. Working with Windows servers & applications within a mixed OS environment. Working on large scale storage and backup systems
Computer Renaissance is a company which Sales and Provide Servicing for P.C Hardware and Networking Products it also providing A M C services for computers, Networking, Printers, undertaking repairing of Motherboard and Printers.
Worked as Customer Support Engineer Installation and upgrading PC’s and Installing assembled and branded computers also install and configuring of setting up and maintenance of LAN Installation setting up and maintenance of networking equipments like
Routers, Ethernet Switches, Wireless LAN Products, Broadband connections, Installation and maintenance of Canon, Toshiba Copiers and Epson, HP, canon Printers, Maintenance of Dell, HP, Acer, Toshiba and Compaq Computers and Pheriparels etc.
Good experience in Assembling Desktop PC’s.
System Administrator Skills:
ACADEMIC ACHIEVEMENTS:
|
Qualification |
Year |
College & Institute |
| Diploma in Computer Science.
|
Jul 2003
Sup 2006 |
Indian Academy of Management Sciences, Mulky Mangalore. |
| S.S.L.C & P.U.C.
|
Mar 2002
Mar 2003 |
Vamadapadavu Government Junior college, Bantwal Karnataka state, India. |
| P.G.D.C.A: Diploma in Computer Application | Jul 2005 | Karnataka, Computer academy, Karnataka state, B.C.Road. India. |
| Hardware. Communication Engineering. | Jan 2006 | K.P.T (Karnataka Govt. Polytechnic) Mangalore, Karnataka state, India. |
| Networking (MCSE), (CCNA) | Aug 2009 | Indian Engineering Institute, Mulky Mangalore, Karnataka state, India |
