Profile
A dynamic and motivated professional passionate about technologies looking to broaden her experience in IT for a career improvement. An avid learner and open minded person who has worked already in Italy, UK and Australia is seeking for a stimulating environment that offers room for progression where to develop new skills to offer with high quality. A good team player, organised and able to meet deadlines.
Education
• 2015: Introduction to SQL and relational databases with Oracle – University of Milan
• 2012: ESOL certification: English course for Speakers of Other Languages – Hackney Community College – London
• 2012: Certificate of attendance: English course (intermediate-advanced) – St. Giles College – London
• 2011: Adobe After Effects certified course
Languages
• Italian: Mother tongue • HTML, CSS, Java, Javascript, C++, XML
• English: Fluent • SQL, MS SQL Server, MySQL, Oracle, RDBMS
• French: basic proficient • OS Windows, Mac and Linux
• Microsoft Office
• Advanced networks knowledge
• Adobe Creative Suite and Final Cut Pro
• ECDL
• 2010: Bachelor Degree in Computer Science with the University of Milan (vote 108/110 equivalent to UK 2:1)
Work Experience
(January 2015 – November 2015) – Help Desk, Fastweb, Milan
• Provide technical support to customers via telephone, email and through tickets.
• Installed operating system, software, antiviruses and patches.
• Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues.
• Handling a large volume of inbound calls and enquiries.
• Maintained documentation of processes and tickets.
(October 2013 – October 2014) – Call Centre Advisor, Wind, Milan
• Providing advice, information and assistance to callers.
• Dealing with a customers queries, requests, orders or complaints.
• Research required information for callers using available resources.
(February 2012 – September 2013) – Video Editor – White Studio, Milan
• Used animation and editing skills along with sound mixing to create music videos for artists.
• Checking the footage and deciding which shots to keep and which to cut out.
• Prepared small sample clips to be shown to producers and director, continued working as per their feedback.
• Cutting and joining shots using editing software.
• Determined a sequence in which the video had to be edited, together with other technicians.
Worked with: Adobe CS5, Premiere Pro, After Effects, InDesign, Photoshop, Illustrator.
Application knowledge of HTML, Adobe Creative Suite including Premiere & Final Cut Pro.
Extensive knowledge in Microsoft Windows Media, Apple QuickTime and Flash video technologies.
(September 2011 – January 2012) – Software Developer, Made in Etaly, Milan
• Website development using html and Javascript technologies.
• Organization and editing development and maintenance of technical reports for customers and partners.
• Coordination and management of the distribution processes (acquisition, processing and transfer).
• Monitoring the process of music contents in a digital environment and during its various distribution stages.
• Organization and editing of technical reports for customers and partners.
Worked with: Java, J2ee, Javascript, Oracle, C++, HTML, Oracle, Mysql
(August 2010 – June 2011) – Medical Secretary, Central Doctors Surgery, Milan
• Accurately collecting information and personal details about patients.
• Answering telephone calls and dealing with face to face enquiries.
• Writing letters and correspondence on behalf of the surgery and medical staff.
• Scheduling appointments for patients.
• Updating the surgeries computer system with appointments and personal details.
• Keeping track of a doctor’s busy diary, organizing travel arrangements.
(October 2009 – July 2010) – Network Administrator, Azienda Graficarta, Milan
• Responsible for the administration and maintenance of Windows based Servers, Active Directory.
• LAN/WAN network Development, management and maintenance.
• Profile security access Design and development and end-to-end web application.
• Managing all network infrastructures and servers at in our sites, providing Support on internal Network LAN issue.
• Design and development of client-side and server-side of a web site.
• Administration and optimization of computer system.
Worked with: Windows Server 2008/2012 Administration including Active Directory, DHCP, DNS, Creation and usage of Group Policy, Implementing Network Using TCP / IP
(September 2008 – July 2009) – Beauty Consultant & Make Up Artist, MAC Cosmetics, Melbourne
• Greet customers in a timely, professional and engaging manner.
• Offering face to face advice to customers on the stores products.
• Provide makeup, skin care consultations, and application for customers.
• Utilize beauty tools and resources safely.
• Ensure customers leave with exactly what they require.
(October 2007 – July 2008) Receptionist, Ibis Hotel, Milan
• Schedule customer bookings and guide them about available rooms and suites.
• Great team player in a high-pace role.
• Managing incoming phone calls and mail.
• Over see maintenance of the reception and waiting area.
Miscellaneous
References upon requests – Full clean driving license – Hobbies: Reading, painting, travelling, Make Up, cooking, art, photography, music.
