Profile Summary
Dedicated, I.T. professional with experience of over 6 years in Hardware, Software Installations, Networking, User and Data Management. I am Microsoft Certified Solution Expert (Server Infrastructure) and Microsoft Certified Professional IT Professional. Achieved expertise, exposure and knowledge on several technologies and methodologies of software, hardware and networking through work experience and self-interests. I am willing to join and ready to face the challenges with I.T. team of a reputed Organization where my extensive experience will be further developed and utilized in facing the challenges with I.T. team, and contribute towards the growth of an Organization.
Operating Systems Used
Windows (7, 8, XP,VISTA,2003,2008), Macintosh, Windows Workgroup & domain level
Hardware and Networking
OS, Firefox, Netscape Navigator, Opera, Gateways, LANs & WANs, Network Cabling, Switching, Bridges, Communication Servers, Hubs, Internet Firewalls & Routers.
Others
HP, DELL, Cisco Servers
Ms Office
Word, Excel, PowerPoint,
Internet Explorer, Intranet, Outlook
Access, Publisher & MS Windows.
Languages
English (Read, Write & Speak),
Gujarati (Read, Write & Speak),
Arabic (Read, Write & Speak),
Hindi (Read, Write & Speak),
Urdu (Write & Speak).
Educational Qualifications
2009 Diploma in Computer Science and Engineering (CS.) – Vishweswariah University, Bangalore, India.
2004 Secondary School (S.S.C.), Stracey Memorial High School, Bangalore, India
2009 Unix,C,C++ and Data Structure ,NICT, Bangalore, India.
Training Certifications
2013 Microsoft Certified Solution Expert 2012(Server Infrastructure) Microsoft, National Institute, Salmiya, Kuwait
2012 Microsoft Certified IT Professional (MCITP) Microsoft, National Institute Training Centre, Salmiya, Kuwait.
2012 Microsoft Certified Technology Specialist (MCTS) Microsoft, National Institute Training Centre,Salmiya,Kuwait
2011 ITIL V3 Foundation Certified (ITIL) Exin, National Institute Training Centre,Salmiya,Kuwait
2010 Microsoft Certified Professional (M.C.P.), Microsoft, IIHT, Bangalore, India.
2010 Microsoft Certified System Engineer (M.C.S.E.) Microsoft ,IIHT, Bangalore, India
2010 Cisco certified network associate (CCNA) Cisco, ,IIHT, Bangalore, India
Core Competencies
M.C.S.E ,C.C.N.A ,M.C.P,MCITP,ITIL,MCSA,MCTS Hardworking & Networking
Network Database & System Management Technical & Maintenance Support
Customer Support & Relations System level Trouble Shooting
Server Management (Windows) Training & Team Management
Achievements
• Active Directory Configuration Management and Disaster & Recovery
• Installation and configuration Windows Server 2003 & 2008 Domain Level
• Installation of PC’s (Branded & Assembled), Laptops and peripheral devices.
• Good knowledge of Exchange/Outlook mailing system, MAPI & IBM Lotus Notes 8.5
• Networking services like TCP/IP, DHCP, DNS, WINS & Novel Netware.
• LAN, VLAN, IP addressing and subnetting and IP routing.
• Knowledge of Network devices such as routers and switches.
• Structured Cabling and crimping, RJ11, RJ45 connectors and Jack.
• Familiar with Cisco IP telephony and voice mail system.
• Server and Client based antivirus installation & configuration
• Familiar with IT inventory software and hardware based for an organization.
• Experience System, Server and Network Administrator (local/ remote) for Windows and Unix platforms
• Carry out all the necessary actions to the various task and hardworking during workload crisis
Work Experience
(August 2011 – till date)
I.T. System Support Engineer Kuwait
Kuwait National Petroleum Company
I am currently working as an I.T. System Support Engineer on a project with Kuwait National Petroleum Company (Kuwait) in Technical support.
• Support all standard desktop software and hardware devices
• Provide desk side support Services for ad hoc customer training and how-to assistance.
• Configure MS outlook on end user devices and provide user training.
• Install and configure MS office tools on end user devices and provide user training
• Configuring IBM Lotus Notes 8.5 ability to solve related issues.
• Provide desk side support Services for Supported Desktop Standard Products at the customer’s work location and remote users within the established procedures.
• Assist senior technical specialist in software development for MS Access and/or VB.NET for ASP.Net.
• Installation, configuration Active Directory and Additional Active Directory on Windows Server 2008 R2
• Installation, configuration Microsoft Exchange 2010 on Windows Server 2008 R2
• Installation, Configuration of Microsoft Lync 2010
• Installation, Configuration of DNS, DHCP, DFS Servers
• Installation, Configuration of Palisade Software
• Creating Disk Clones by using Ghost Software
• Fix network related issues for end user connectivity
• Provide recovery assistance for file corruption and restores
IT Technical Support Engineer Kuwait (December 2010 – July 2011)
Gulf Business Services and Recruitment Group, Kuwait
• Installation and Configuration of systems as per user’s requirement in defined format.
• Onsite support to the user to ensure that no major downtime is experienced.
• Keeping track of all Hardware and Network in the organization.
• Troubleshooting of all IT asset used in the organization.
• Installation, Configuration and Trouble shooting of LAN Networks
• Install hardware and software in accordance with the documented processes and procedures and install business applications as requested.
• Perform virus scan during installation as part of standard procedure and log a virus incident if any virus detected and follow escalation procedures
(March 2009–June 2010)
IT Technician Bangalore, India
Micro Solutions, Bangalore India.
Installing and testing new Software.
Assemble PC’s by the Requirements.
Ability to solve OS Problems specially Windows XP.
Maintaining Servers and Network Hardware.
Making Software available to appropriate users.
Ensuring the Anti-Virus Software is installed, properly configured, regularly updated and working properly on all PC and Server Stations.
Receiving and setting up Hardware. Diagnosing and Troubleshooting Hardware failures,etc
