Profile
Application Developer/Analyst/Architect/Lead in different business applications with expertise in Clarify CRM and PL/SQL with 6+ years of experience.
Experienced in doing technical expertise and testing in AMDOCS CRM and functional knowledge of Telecoms Domain.
Beginner experience in Salesforce CRM development.
Proved ability to identify business opportunities and provide the management and technical expertise to do cost driven delivery by using innovation and customer oriented attitude.
Strategic resource with strong interpersonal, communication, problem solving and decision making skills. Ability to establish and maintain strong alliances; lead and motivate teams; drive projects to successful completion; convey complex technical requirements/data; exceed customer expectations and achieve fiscal bottom-line results.
Career Summary
Accenture Services Pvt. Ltd,India
2008 – 2013
Team Leader/System Analyst
Accenture Services Pvt. Ltd,Amsterdam
2013-2014
Team Lead/System Analyst
Accenture Services Pvt. Ltd,India
2014 – Present
Team Leader/System Analyst
Selected Accomplishments
Successfully managed CRM project delivery of a team size of 11 resources. Project was a kind of maintenance and development for a leading telecom provider in EU region.
Developed several internal tools to automate mundane tasks that were quickly adopted by other developers.
Worked at Client location (Amsterdam) for 17 months and have experience in interacting with clients in order to resolve queries, ensure proper project delivery etc.
Recognized by senior management as Top Engineer in India for three consecutive years.
Able to learn any new technologies in short span of time.
6+ years of experience in AMDOCS CRM under Telecom Domain.
Project Management
Managed mini projects, from concepts through to successful installations and warranty management, which include liaison with both internal and external clients, contract and project administration.
Develop, maintain and foster effective relationships with clients, providing update on projects and resolving any issues/concerns promptly to ensure their satisfaction.
Create budgets for quotations and develop proposals in response to request-for-proposals (RFP)
Operations Management
Maintenance & delivery activities of the Clarify CRM application, which involves understanding, analysis, Identification and fixing the bugs/do the customization in the application.
Worked in Clear Call Centre, Clear Support, Clear Logistics, Policies and Customers and Product manager modules in Clarify CRM.
Technical Training & Development
Simplify highly technical manuals and standardize training materials; provide product knowledge training to all new recruits, including all account executives to keep them inform of new product development, product launches, technical requirements and specifications.
Maintain a high degree of morale and efficiency by providing ongoing support and motivation to new members.
Projects
A. Client: Liberty Global (Formerly Known as UPC Broadband Pvt. Ltd.)
Duration: May 2008 to October 2012 and June 2013 to Present
Company: Accenture Services Pvt. Ltd. Hyderabad & Amsterdam
Liberty Global plc (“Liberty Global”, “Liberty”) is the world’s largest international cable company with operations in 14 countries across EU region. It includes consumer brands include Virgin Media, UPC, Ziggo, Unitymedia, Kabel BW, Telenet, VTR, and Liberty Puerto Rico.
Role:
May 2008 to September 2009: Associate Software Engineer
I worked as an Associate developer and primarily doing the bug fixing using Clear Basic languages and configuration level changes.
October 2009 to September 2010: Software Engineer
I worked as a Clarify Developer and started involved in preparing functional & technical design based on Client requirements.
October 2010 to September 2011: Senior Software Engineer
I started leading a small team for 3 members and completely taking the ownership of small module and getting involved in small architecture level changes with Client architecture Team.
October 2011 to September 2012: Team Lead
I started taking the complete ownership of new release and maintainenace support for 3 countries with the help of team of 12 peoples.
June 2013 to November 2014: Team Lead
I moved to Onshore at Client Office and playing the role of Service Technical Manager. I was responsible to doing the co-ordination between Client and Offshore team and making sure that delivery should happen on time without any major escalations and met SLA. Converting business requirement in technical terminology and preparing the high level architecture diagram.
November 2014 to Present : Team Lead
I moved to Offshore and joined environment management team where I am responsible to manage all UAT, ORT and PROD environments for all applications including Clarify, Web etc.
B. Client : British Telecom
Duration: November 2012 to May 2013
Company: Accenture Services Pvt. Ltd., Chennai
BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and in more than 170 countries worldwide. Our main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services.
Role: Technical E2E Testing Co-coordinator
BT has done the Clarify Upgrade and my role was to do design test cases, monitor E2E test progress and making sure to finish testing on time. I went there on deputation and return back after doing successful E2E testing of Clarify Upgrade.
Qualifications
Masters in Computer Application ( MCA ) from M.I.T,Manipal in 2007
Technical & Other Skills Set
A. AMDOCS CRM Clarify (Thick Client) Skills:
Design/Development/Support experience(s) in Call Centre, Support, Logistics, Sales, Policies & Customers, and Contract modules.
Performed Migrations ( 10.1 to 7.5 and 6.0 to 8.1)
B. Languages
Visual Basic, Clear Basic,HTML,XML,SQL,PL/SQL,UNIX
C. Databases
Oracle 8i, 9i, 10g and 11g.
D. Tools:
Toad,SQL Developer,UI,Putty
E. SDLC
Agile
Waterfall
F. Interpersonal Skills
Customer-oriented attitude
Good exposure on Project management
Interface design and implementation
Worked on Agile and waterfall development methodologies
Good Analytical Skill
Good Team player
