Profile
Pragmatic and experienced Technical Team Leader with expertise encompassing I.T. / network management; accustomed to project management and coordinating resources from inception to completion effectively to achieve targets within sometimes stringent deadlines. Energetic and dynamic, relishes challenges and demonstrates in-depth analytical and strategic ability to facilitate operational and procedural planning.
Professional Experience
Aberdeen Asset Management, Edinburgh
Senior IT Systems
Analyst 2014 – Present
Within my current role as Senior IT Systems Analyst; I perform a mixture of technical and managerial functions including the following: –
Support, installation and administration of various SAN Technologies including but not limited to EMC VNX, EMC Centera EMC Clarion and NetApp FAS2240.
Support, installation and administration of multiple virtualisation platforms including Citrix Xenserver & Xenapp, VMware Vsphere 5.5.
Support, installation and administration of various blade technologies including but not limited to HP and Cisco UCS.
Production of and or sign off of technical documentation including service line provision, DR, Operational procedures, release management and RACI.
Disaster Recovery Management / Implementation and Testing.
Project Management from conception to implementation of service improvement projects utilising suitable aspects of PRINCE2.
Implementation of Pro-Active Server / Application monitoring utilising various systems.
Prioritization of service improvements based on information from RCA and business impact
Major incident management.
Incident call management; ensuring incidents / service requests are resolved within appropriate SLA.
Problem Management including root cause analysis across multiple technical disciplines.
Change Management and approval.
Deputise for EMEA Infrastructure manager covering all aspects of role when required.
Lockheed Martin, Aberdeen
Infrastructure Team Leader
2013 – 2014
During my time within Lockheed Martin as Infrastructure Team Leader; I performed a mixture of technical and managerial functions including the following: –
Technical Lead for Line of Business applications and Microsoft Technologies including but not exclusive to Active Directory, Windows 2003/2008/2012, Exchange 2007/2010, SharePoint 2007/2010, RSA Authentication Manager
Proficient in storage technologies including DAS, SAN, EMC VNX, NetApp
Proficient in multiple virtualisation platforms including Citrix Xenserver & Xenapp, VMware Vsphere 5.5
Proficient in multiple Mobility technologies and associated infrastructure including Good for Enterprise, Airwatch, Citrix Mobility suite and Citrix Netscaler Appliances.
Project Management from conception to implementation of service improvement projects utilising suitable aspects of PRINCE2.
Production of and or sign off of technical documentation including service line provision, DR, Operational procedures, release management and RACI.
Disaster Recovery Management / Implementation and Testing.
Implementation of Pro-Active Server / Application monitoring utilising SCOM 2012.
Prioritization of service improvements based on information from RCA and business impact
Major incident management.
Incident call management; ensuring incidents / service requests are resolved within appropriate SLA.
Problem Management including root cause analysis across multiple technical disciplines.
Change Management and approval.
Team Mentoring and Motivation, Employee yearly reviews and objective setting.
Technical team training.
Royal London Group, Edinburgh
Technical Team Leader (Wintel Applications)
2008 – 2013
During my time within Royal London Group; I performed a mixture of technical and managerial functions including the following: –
Technical Lead for Line of Business applications and Microsoft Technologies including but not exclusive to Active Directory, Windows 2003/2008, Exchange 2003/2007, SharePoint 2007, VMware ESX, Dynamics CRM 2011.
Proficient in technologies such as DAS, SAN, Virtualisation.
Project Management from conception to implementation of large service improvement projects utilising suitable aspects of PRINCE2.
Production of and or sign off of technical documentation including service line provision, DR, Operational procedures, release management and RACI.
Disaster Recovery Management / Implementation and Testing.
Implementation of Pro-Active Server / Application monitoring utilising BMC and HP Openview.
Prioritization of service improvements based on information from RCA and business impact
Major incident management.
Incident call management; ensuring incidents / service requests are resolved within appropriate SLA.
Problem Management including root cause analysis across multiple technical disciplines.
Change Management and approval.
Team Mentoring, Employee yearly reviews and objective setting.
Technical team training.
Kerry Bio-Science, Clackmannanshire
Infrastructure Administrator
2006 – 2008
During my time within Kerry Bio-Science, I was primarily accountable for facilitating the provision of 3rd level technical support for UK, Europe, Asia and US – including site visits where appropriate:
Management of AT&T Evpn MPLS Network.
Management / Support all aspects Windows 2003 Active Directory.
Management / Support all aspects Lotus Domino 7.0.
Management / Support Corporate service including Mcaffe AVS, Symantec AVS, Proxy Server, WSUS.
Server Specification and Implementation, Server Hardening / IDS / Pen Testing.
Production of network infrastructure documentation and system procedures.
Implementation of corporate I.T. security policy.
Implementation of standard platform / configuration utilising technologies such as Sysprep, RIS and Symantec Ghost Cast.
Project Management of site migrations including site IP re-addressing and migrations from NT to Windows 2003 AD.
Disaster Recovery Management / Implementation / Testing.
LAN / WAN troubleshooting.
Implementation of Pro-Active Server / Application monitoring.
Domnick Hunter Ltd, County Durham
Corporate Network Engineer
1998 – 2006
Responsible for corporate firewall installations / administration utilising Borderware, Checkpoint NG AI and NGX.
Implementation of corporate I.T. security procedures, including the use of intrusion detection, PEN testing, group policies and incident reporting to Board members.
LAN / WAN troubleshooting.
Production of network infrastructure documentation and system procedures.
Administering WAN / LAN connectivity including Leased Line, Frame Relay and IPSEC VPNs utilising SonicWALL, Checkpoint and CISCO.
Managing the administration, maintenance and installation of Exchange 5.5 / 2003 organisations.
Project managing migrations – including NT4.0 domains to Windows 2003 Active Directory and Exchange 5.5 to Exchange 2003.
Project management of infrastructure migrations including the migration of 25 worldwide sites from MCI to AT&T and from AT&T MDNS to EVPN – including all aspects of project detail.
Demonstrating expertise in the support and administration of Windows Server NT 4.0 / 2000 / 2003 Active Directory and all sub services of enterprise networking including SUS, WSUS and Root Certificate Server.
Creating disaster recovery procedures – testing effectiveness / modifying where necessary following results.
Claremont Garments, County Durham
Network Developer
1997 – 1998
During my tenure here, I was tasked with 3rd level support for the Pick Mainframe System and key network services / applications, while:
Designing and executing backup strategies – including SQL and Exchange.
Project managing I.T. systems and services procurement through the complete project lifecycle
Coordinating all Exchange 5.5 administration and implementation.
Assuming responsibility for the maintenance and implementation of corporate infrastructure – encompassing the configuration of Cisco Routers utilising IP routing protocols / Checkpoint Firewalls.
BAC Air Conditioning, Derbyshire
Network Administrator
1990 – 1997
This position was instrumental in the development of skills and experience still in practical use today and transferable into any role having been responsible for the maintenance and development of the corporate ERP system – overseeing backup strategy and implementation whilst coordinating helpdesk administration / user support.
Academic Qualifications
2005 – Present OPEN UNIVERSITY
B.Sc. (Honours) in Computing and IT
Data, Computing and Information
Using Mathematics
Software Systems and their Development
Artificial Intelligence
Human Computer Interaction
Relational Databases
In addition to the above, I hold a 702 City and Guilds in Information Technology and Certificate in Computing and Mathematics.
Accredations/Certifications
CCSA NGX CheckPoint Certified Security Administrator NGX
MCSA Messaging Specialisation (MCP 70-284) Implementing and Managing Microsoft Exchange Server 2003
Microsoft Certified Professional (MCP 70-291) Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
Microsoft Certified Professional (MCP 70-290) – Managing and Maintaining a Microsoft Windows Server 2003 Environment
Microsoft Certified Professional (MCP 70-270) – Installing, Configuring, and Administering Microsoft® Windows® XP Professional
ITIL V3.0 Foundation
PRINCE2 2009 Foundation
Professional Development
Microsoft Updating Support Skills NT 4.0 to Windows 2003 Server
Microsoft Windows 2000 Server Administrator
Microsoft Supporting Windows 2000 Professional
Microsoft Supporting Windows XP Professional
Microsoft Exchange 5.5 Design & Implementation
Microsoft Implementing and Managing Exchange Server 2003
Checkpoint VPN-1/Firewall-1 Management I & II
Borderware Firewall Administration
Cisco Interconnecting Network Devices
Cisco Certified Network Administrator
SCNP – Network Defence and Countermeasures
SCNP – Network Security Fundamentals
McAfee; Anti-Virus Client Administrator Training for EPOL
Programming; Pick Basic / TCL; Pascal; DBASE
Citrix Xenserver 6.0
EMC VNX Unified Storage
VMware 5.5 Vsphere Installation, Configuration and Administration.
