Qualifications
Bachelor of Engineering from HKBK College of Engineering, Bangalore.
Professional Summary
7+ year of Experience in IT industry.
CERITIFIED in HP DATA PROTECTOR V 6.0.
CERITIFIED in HP-UX 11i V3
CERTIFIED ITIL Practitioner( ITIL V3 )
Experience Details
IBM India Private Limited, Bangalore.
IBM is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM is one of the world’s largest information technology companies and operates in nearly every country.
Currently, I am working with IBM as a Technical Service Specialist on 3UK Project where we Manage and maintain 4000+ servers. We maintain recovery and backup system of the servers. We do incident, change, Release and Problem management
Senior Engineer
July 2015 to Till Date
Role : Technical Service Specialist
Team size : 7
Responsibility
Troubleshooting escalated Backup and Restore Related Issues.
Performing all kinds of restore as per request.
Troubleshooting and resolving escalated VLS issues.
Troubleshooting and resolving escalated Library issues.
Configuring Pre/Post jobs, Polices to include/exclude files, Services for backup and Restoration.
Define & Update the Storage pools (Primary Storage Pool, Copy Storage Pool, Active data pool).
Troubleshooting Drives/Library related issues and coordinating with vendors
Performing DR’s as per customer request.
Handling escalations from customer and other teams
Backup media (tape) management
Creating backup and Restore policies & Scheduling and Performing manual Backups
Configuring SQL Backup, Oracle Backups and SAP Backups.
Adding Servers in Backup rotation as per customer request.
Working with Software support team and resolving highly complex issues.
Knowledge on VTL Tape Libraries
Knowledge on DP MOM Server
Knowledge in Unix/Windows OS.
Hewlett Packard Global Soft India Pvt. Ltd, Bangalore.
ITO Svc Delivery Cons II
Dec 2008 to July 2015
Monitoring and Troubleshooting Backup Related Issues.
Preparing the monthly Service delivery review.
Assisting Manager is completing year end appraisal.
Performing internal audit for team.
Taking Part in ISO certification related Audits.
Performing DR’s as per customer request.
Performing all kinds of restore as per request.
Backup media (tape) management
Following up backup issues with dedicated team through E-mails.
Vault management (duplicating backup data to offsite storage).
Troubleshooting Drives/Library related issues and coordinating with vendors
Media management using HP command view tool
Timely Escalation of issues to higher level as and when required as per process.
Raising incident tickets, PR and assigning to appropriate resolver group
Preparing backup reports using Microsoft Excel Sheet
Creating backup and Restore policies & Scheduling and Performing manual Backups
Troubleshooting Media-Related issues
Importing media and Extending Backup Images.
Handling Customer Request and Escalations from Different teams.
Bouncing and Restarting Backup Services.
Configuring Pre/Post jobs, Polices to include/exclude files, Services for backup and Restoration.
Define & Update the Storage pools (Primary Storage Pool, Copy Storage Pool, Active data pool).
Troubleshooting and resolving VLS issues.
Troubleshooting and resolving Library issues.
Performing Problem Management and driving continuous improvement plan to reduce the reoccurring issue.
Technical Skills
Operating System : Win2003/2008/2008R2, HP-UX.
Ticketing Tools : HP OVSD; HP SM9; HP OVSC.
Backup Software : HP DATA PROTECTOR; EMC Networker, Net Backup
Microsoft office Excel knowledge
Hardware:
HP MSL Series Tape Library
HP ESL 712/G3 Series Tape Library
Sun Storagetek 8500 Library.
HP Virtual Library Systems
Autoloaders
Standalone Tape Drives
Training
Attended corporate training for Veritas Netbackup 6.5
Attended training on HP-UX 11i v3.
Attendedtraining on Data Protector Basic and advanced skill
Awards & Achievements
Excellency Award (For Outstanding Performance in Present Organization-June 2010).
Appreciation Award (For reducing issue in the Canada environment – June 2012)
Quality Award(For completing a CIP – Sep 2013)
Extra Curricular Activities
Hobbies and interests :: Su-doku, Music, Playing and watching Cricket, Football etc
