Work Experience:
- AW Rostamani Holdings: IT Technical Support Engineer from March 2012 to till date.
Responsibilities:
- Managing 1st and 2nd line support for all employees through Systems, applications and services with Logging calls in the Service Desk Call Logging system.
- Installation on Windows Platform and E-mail technologies, Voice over IP, supporting and managing multi-functional devices, & mobile devices.
- Proactive monitoring of calls within specified time frames.
- Interacting with internal clients at all levels to help & resolve IT related issues and provide resolutions in a timely manner.
- Contributing in team effort by providing technical support in accomplishing required results as needed.
- Having Strong communication and interpersonal skills, both over the phone & in person.
- Building strong vendor relationships & managing the purchasing of hardware and software products.
- Providing regular updates to reporting manager about the status of Hardware inventory, Software licensing, projects through Asset Management System and the overall functioning of the department (Weekly/Monthly/Yearly).
- Monitoring all IT equipment’s and Software Inventory using tools LANDESK & HP Web Jet Admin for Printers in Asset Management.
- Tagging the Asset in the format as per organization policy & printing Asset tags, and keep track of all assets and its tag number relationship.
- Helping in implementing and maintaining the accuracy of required technology systems for task management, incident management and workflow.
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- Research and identify new technologies that may benefit the organization.
- Having ability to be flexible to work with a wide variety of technology and end user skill level and maintain a professional way in dealing with all users.
- Regular visiting to the Branch as Site Visit.
Projects:
- Handing & Maintaining the Printers with Vendor Support Through AMC and providing regular report to Management by Printer Management Tools
- Migration Project form Windows XP to Windows 7 in Organization.
- Asset Inventory System Project.
- Participated in projects of IT Hardware budgets as requirements allocated & Completed in timeframe.
- Al Ramz General Contracting Company. Abu Dhabi, UAE
IT System Engineer from Feb 2011 to March 2012
Job Role and Responsibilities:
- Installation and configuration of PC and maintain hardware like Printers, Desktops, Laptops & IT Assets.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Create, change, and delete user accounts as per request and troubleshooting.
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Perform regular security monitoring to identify and possible solutions.
- Apply OS patches and upgrades on a regular basis.
- Configure / add new services as necessary and Antivirus like Symantec Endpoint Protection to the Servers and clients.
- Troubleshooting on Printers Photocopy machines.
- Providing Monthly Reports on Purchase and inventory of Assets.
- 3. Integrated Information System Bangalore, India
Desktop Support Engineer from Aug 2008 to May 2010.
Job Role and Responsibilities:
- Handled with Complete Installation and troubleshooting activities for Windows 2000 professional, XP, Windows 2000 Server and MS Office 2003, 2007 and XP Suite.
- Installation and Troubleshooting of all ERP Tools based on Windows and Linux Platform on Oracle, VB, CorelX3 and Antivirus.
- Maintain LAN, WAN and VPN Service and operational, configuration on Cisco Routers and Switches as per the Company requirement.
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- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
- Document the policies and procedures to support the operational storage environment and participate in the design and ongoing refinement of procedures and policies Performing backups and restore with Evaluates technology tools.
Zycomm Innovation Pvt Ltd, Bangalore, India
System Administrator from Feb 2007 to July 2008.
Job Role and Responsibilities:
- Installations, configuration and troubleshooting activities for Windows XP and Windows 2003,
- Installing the software’s such as Oracle 9i, 10g on Linux & Windows operating systems.
- Performs routine systems administration tasks such as hardware setup, Server Event Viewer Check, upgrades, system backups and preventive maintenance on desktop and simple server setups.
- Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
- Prepared and maintained documentation of technologies, standards and procedures.
- Troubleshooting on Printers Scanner and biometric system.
Education:
- Bachelor of Science in Computer science (BSc)
- Pre-University Couse in Science.
- Diploma in Computer Hardware & Networking.
