Qualifications
Kenya Institute of Management 2010 – 2011
Diploma in Sales and Marketing
Skills
• Over six years of extensive experience in the retail environment.
• Proven record of driving profitable sales through promotions and merchandising.
• Highly skilled in achieving store sales goals in a team-selling environment.
• In-depth knowledge of building exceptional customer experiences through engagement, attitude and service.
• Proficient in performing daily departmental maintenance tasks.
• Ability to keep track of repeated customer’s wants, specification and likes to ensure growth and sales in the company.
• A proven ability to anticipate customer responses.
Career Summary
2007- PRESENT
BESTELL COMPUTERS LIMITED
Sales Manager
• Participating in the day to day running of the shop.
• Responding to general customer enquiries received by phone or email.
• Dealing with online orders that have been placed through the company’s website.
• Responsible for assisting customers with merchandise or purchasing questions.
• In charge of ensuring that any issues concerning customer care are reported to the Retail Manager.
• Operating the till and accurately handling cash, cheques and credit/debit card transactions.
2006 – 2007
ICON COMPUTERS
Sales executive
• Handling customer’s queries and needs.
• Sales of computer items.
• Responsible for generating sales and achieving sales targets.
• Supervision of the entire sale and transaction, stock taking and restocking.
2005 – 2006
PLACES & FACES
Sales executive
• One-on-one interaction with customers so as to assess their inquiries.
• Sales of computer and electronic items.
• Generating sales and achieving sales targets.
• Day-to-day running of the premises, stock taking and restocking.
