Education and Qualifications
-Graduate Diploma in Management (GDM) from NAMS
-Mini M. B. A from NAMS (Mumbai)
-Correspondence Green Belt – Six Sigma – Expert Rating 2008 (Trans.:1917672)
-Certificate Course in Green Living – Expert Rating, 2008 (Trans.: 1917824)
-Certificate Course in Call Center Management – Creative Institute, June in 2002.
-Certificate Course in Sales and Marketing – I.B.S, Bangalore October 2001
Experience
Ooredoo Telecom – Sr. Specialist Product Marketing & Analysis (March 2014 – Present)
Daily job includes ensuring that the product and marketing efforts for the product support the company’s overall strategy and goals.
Develop go to market and lifecycle marketing strategy for Telecom products by identifying target customer and creating optimal value proposition, positioning, and marketing strategy
Plan, analyse, interpret Data based on customers profile and trends
Lead competitive watch activities to identify gaps and opportunities to improve customer experience
Leverage on sales, BI, research team to assist in gathering market requirement and enhancing competitive watch activities
Prepare product briefs to assist product leadership teams in successfully developing optimal products. Support sales and customer support teams to ensure they are fully trained on products
Create marketing materials and campaigns to support and promote products pre & post launch and ensure execution by other functional teams is consistent and on point
Tracking and reporting of key metrics (i.e. adoption, conversion, etc.)
Fono (Subsidary of Ooredoo Telecom): Manager – Sales Support & Business Development (Reporting to Director) (May -10 to March 2014)
Direct and manage project development from beginning to end (new projects – Call Center, SIM packaging etc.)
Complete support (27 Retails PoS, after sales service, merchandising, branding, renovations, Marketing etc.)
Define project scope, goals and deliverables that support business goals in collaboration with senior management
Euro Group as e-Voucher Project Manager – Kuwait (Jan-09 – April 10)
Business development across Kuwait territory
Design campaigns to drive acquisition, retention, cross-sell, and up-sell
Work with various stakeholders to identify target segments for customised campaigns.
Develop and implement campaign offers and promos & Drive the creative execution for campaign-related communications.
Implement campaign processes.
Maintain up-to-date campaign documentation.
Work with Call Centre teams to drive the success of telemarketing campaigns.
Work with various stakeholders to execute e-mail, sms and social media campaigns for Clients.
Daily tracking of campaign results.
Conduct weekly reporting and analysis with Clients.
Develop mid-to-senior Client relationships and be regarded by the Client as a trusted advisor.
Ensure timely billings and collections for a given Client engagement.
International Sales and Marketing Head (April -07 to Dec – 08)
Myzus Info tech Pvt. Ltd.
I.T Company into Mobile applications development and SMS Solutions with offices in Middle East and India.
Reporting to CEO, responsible for generating sales leads, handling chat support, maintaining MIS, drafting & submitting proposals, presenting products to clients & developing business.
Prepare a long-term plan for content development, including standards and guidelines,
based on business goals and input from stakeholders
Assess, recommend, and purchase content authoring, development, and publishing tools as required; track new standards and technologies.
Track and evaluate new standards, technologies and trends in Web site development, design, and deliver
Business Development – Operators, Corporate, Financial organizations, and International clients specially based in Middle Eastern Market.
Corporate Sales, VAS sales to HCL, Bugzy and many more companies
Contents and Application Sales to Corporates and Software Companies
Professionally and proactively manage client/account relationships.
Kodak, Emirates Photo Marketing as Client Relation Executive – UAE (Dec’05-March’07)
Ajman, UAE based Kodak digital products distributor
Responsible for maintaining cordial relations with clients, hypermarkets, stores providing details on position of consignments & delivery, maintaining records of delivery & tracking,
Organizes Front-end workforce and schedule to ensure a safe and productive work environment.
Analyses work methods and distribution to eliminate idle time and maximize productivity.
Responsible for generating shrinkage inventory reports and analyzing inventory level of all items to avoid overstock, under stock or out of stock situation.
Ensures prompt and accurate re-ordering quantities.
Cygnet Solutions Inc. as Operation Manager (Aug’02-Nov’05 )
Portfolio of customer interaction services, (BPO) business process outsourcing and knowledge services. Company’s offering includes the gamut of services in major industries like Finance, Insurance, etc. Specialized in Banking Products – Mortgage, Loans etc – US, UK, Canada, Australia
To play key role between client and the company.
To assist the Management in start-up of new projects
To advise the management to explore on the new Business opportunities
