Key Skills
• TNA (Training Needs Analysis)
• MS Office
• Customer Service
• Customer Engagement
• Managing budgets
• Leadership
Profile
I am an experienced Learning and Development professional with strong relationship-building skills. I support the organization’s business by identifying and meeting the needs for skills and knowledge. I am responsible for organising, coordinating training in order to maximise staff productivity, levels of engagement and encourage potential.
I have excellent workload management skills and I am highly organised and able to make sure projects are delivered on time, on budget, to an excellent quality of the project. I have experience in leadership, qualification’s and inductions programmes.
Career Summary
Learning and Development Officer (RADIAN GROUP, Ltd- Housing Association) Eastleigh, UK
January 2014- Present
• Support the development and implementation of the learning and development offer
• Assist managers and staff to identify learning and development needs by attending team meetings and audit skills
• Representative of the team on team meetings, lunch and learn activities
• Administer and ensure value for money for the learning and development budget
• Support my manager to develop the Learning and Development Administrator and apprentice
• Ensure all the learning development activity and administration is maintained
• Manage Radian qualifications programme
• Successfully support the implementation of Leadership Brilliance for the whole organisation
Learning and Development Administrator (RADIAN GROUP, Ltd- Housing Association) Eastleigh, UK
March 2012- January 2014
• Responsible for the day to day administration duties of the Learning and Development team
• Coordinate trainee for more than 5000 staff
• Fist point of contact for all Learning and Development (L&D) queries
• Lease with Human Resources Shared Services Team
• Marketing- Advertise, promote the Academy and the Learning and Development offer
• Successfully support a significant project to implement and install a new Learning Management System for the whole organisation
Human Resources Generalist (PHYTOGENX, INC – Cosmetics, manufactory Company) Reading, Pennsyl-vania, USA 2010 – 2011
• Manage the day-to-day operations of the human resources/administration department and assist the plant manager
• Employee Relations
• Processing payroll
• Leasing and negotiation with suppliers
• After four months of work I Implemented and managed the “Employee Performance Review” and created and maintained a program the “Employee of the Month”. This project created a highly motivated workforce witch helped the organization to reduce coast and grow in sales;
• Research and negotiate with vendors for pricing in order to purchase services and goods, with my research for better price and quality of service, the company saved around $5.000/year
Au pair in America – American Institute for Foreign Studies – PA, USA
November 2009-November 2010
• Responsible for two Pre-adolescent boys aged 11 and 14 years old
• Made appointments for the children
• Supervise homework assignments
• Mentor each child throughout the day
Qualifications
• CIPD- Diploma in Human Resources Management – 2014
• Online Business Communication Course – 4 Credits – UCLA – University of California, Los Angeles USA- January 2011 – March 2011
• Public and Private Administration – Degree- University of Coimbra, Portugal – 2006- 2009
Languages
• Portuguese: native
• English: proficiency
• Spanish –intermediate
