KEY SKILLS AND EXPERIENCE
Teamwork:
• Evidenced and demonstrated by ability and experience in education as a teacher where the role is to lead the team to the successful acquisition of language.
• Also demonstrated by work as volunteer at equine refuge with desire and ability and aptitude to work within the team and to assume responsibility for a number of roles and to bring tasks to completion.
Communication:
• This is evidenced by working in education with necessity to explain and transmit information and new concepts to non-English speaking students.
• Demonstrated ability to develop and maintain relations with a range of stakeholders including in unfamiliar and non-English speaking environments in Spain and Iran.
Problem-solving:
• As evidenced by aptitude and ability to learn and use programming languages such as C++ and web –design tools.
• Also by desire, ability and aptitude for learning Spanish, Arabic, Farsi/Persian.
• Ability to manage and bring to conclusion complex multi – faceted assistance cases.
Organisation:
• Organisation and time-management, as evidenced by completion of concurrent language degrees.
• Also evidenced by multi-role position at animal refuge centre.
• Preparation and taking of multiple classes also to consider as proof of organisational ability.
Perseverance and motivation:
• Inclination and aptitude towards finishing successfully a set task or achieving a particular goal. Evidenced by the ability and subsequent success in language teaching where determination and patience are essential.
• Also evidenced by concurrent reading of two language degrees while also working.
PERSONAL ATTRIBUTES
• Love of learning
• Flexibility and adaptability
• Hard-working
EMPLOYMENT HISTORY
Case Manager
2013 – current
First Assistance Emergency & Rescue, Auckland, New Zealand
Key responsibilities:
• Providing assistance/advice to customers in emergency situations overseas.
• Dealing with and case managing particular customers.
• Liaising with client service providers in New Zealand & overseas.
Key achievement:
• Solving complex problems for customers often with a time critical factor and in stressful situations.
English Teacher
2009 – 2012
Baxter Business Services, Madrid, Spain
Key responsibilities:
• Class and exam preparation and delivery.
• Course preparation and student pre-assessment.
• Student assessment, including coursework and exams.
Key achievement:
• Successful delivery of service to various stakeholders including Director of Studies, individual students, Human Resources and parents.
EDUCATION, QUALIFICATIONS AND TRAINING
Diploma * 2 Arabic/Farsi
2005 – 2009
Australian National University + University of Tehran
Canberra, ACT, Australia
MSc Computer Science
2000 – 2001
University of Newcastle upon Tyne + University Polytechnic of Madrid
Newcastle, United Kingdom
MA (Hons) Political Studies
1994– 1998
University of Aberdeen, Aberdeen, United Kingdom
COMMUNITY INVOLVEMENT AND VOLUNTARY WORK
2000-2012
Volunteer at the Friends of the Donkey shelter where we rescue and breed equines, mainly donkeys.
I was responsible for educational and promotional duties, including fundraising activities, liaison with schools and community groups, web-site maintenance and media co-operation. I was also co- responsible for basic care of animals including feeding and grooming.
INTERESTS
Languages, Hispanic culture, Islamic culture, Horticulture.
