Profile
I am a dynamic and experienced Senior Operations Manager at National level. Strong business acumen, highly effective logistical management, with the ability to develop strategic alliances on all levels of the organisation, adding a remarkable value to the company. I am flexible and able to adapt to on-going change due to attainment of extensive experience, giving precedence to high quality in all operations and it includes the dedicated investment in training and managing staff, offering mentoring and support to ensure the up-keeping of the Company’s reputation of excellent service delivery. Equally maintaining a proven career track record of meeting organisational objectives and driving results, providing hands-on solutions to challenges.
Professional Strengths
Executing constant & hands-on business management ensuring consistent profit growth whilst maintaining customer satisfaction.
Customer focus and excellent communication skills [written and oral] with strong desire to succeed.
Builds dynamic and motivated teams to achieve and surpass set targets.
Management acumen: Identify, measure, analyse, improve and control.
Extensive experience with forecast management and financial reporting.
Health & Safety Regulation Management – SHEQ Appointed 16.2
Ability to thrive in a pressurised environment.
Deadline orientated; strong sense of urgency on set deliverables.
Pro-active and detailed with a high level of initiative.
Team player with good judgement.
Operations Management Acumen
Accurate translation of strategic vision into a viable business model, whilst accomplishing profitable business positioning.
Financial Management: Financial Budget Planning and Accurate Forecasting, Audit Report, Expense Reports.
Fleet/ Workshop Management: Planned maintenance, Tyre Management, Equipment Selection, Expenditure, adhering to Legislation.
Maintain a high standard for vehicle turnaround times.
Manages suppliers to ensure highest quality of service received and accurate costs are recorded.
Delivers excellent customer service, identifying customer need and logistical solutions, customer retention.
Ensures all procedures are adhered to in line with company’s policies and procedures.
Keeps abreast of the latest industry trends worldwide.
Leadership
Comfortable leading and directing teams in order to boost customer service delivery.
Understanding and coordinating logistics successfully.
Ability to delegate: Identifying and capitalising the strengths of each team member.
Maintaining high levels of engagement and motivation of teams who often have to deliver within short periods under stressful circumstances, ensuring that their efforts are recognized accordingly.
Maintaining optimum performance development in line with company’s vision / objectives.
Facilitating skills development, time planning, mentoring in close collaboration with the Human Recourses division.
Proactively seeking and utilising business networks in an optimum endeavour to harness profitable business opportunities for the company; managing the contract as if it is my own business.
Professional Experience
CURRENT EMPLOYMENT
Name of firm Barloworld Transport
Designation Senior Operations Manager : Anglo Platinum
Period of work August 2014 to Date
Key Roles & Accountabilities:
People Management [Current]: 12 Office Staff | 84 Drivers
Fleet Management: 75 Vehicles (Side Tippers) + 9 PBS Abnormal Vehicles ; Tyre Management, Fuel Management, Maintenance and Services.
Managing daily expenses; Overtime | Non-Conformances | Fuel and Tyre expenses | continuously managing and reducing CPK’s.
Carrying out regular client liaison in the form of meetings at mines, regional and branch level.
Coordinating with supply chain planners to forecast demand and create supply plans that ensure availability of vehicles to collect product.
Implementing procedures and systems to evaluate suppliers and clients | maintaining SOP’s.
Responsible for maintaining service providers SLA’s, trading terms and negotiating prices.
Maintaining effective customer service relationships | actively involved in solving queries and complaints.
Monitoring supplier performance to assess ability to meet quality and delivery requirements.
Ensuring Health & Safety Policies and Procedures are adhered to at all times, appointed SHEQ 2.6.1.
Managing driver productivity; tacho and drivecam reports, ensuring all drivers achieve within the group’s policies.
IR functions; staff performance management and appraisals (KPI’s) | disciplinary hearings
Continuously improving operating efficiencies by evaluating current procedures.
Other:
Unitrans Supply Chain;
Contract Manager Tongaat Hulett Starch & Premier Foods
2011 to 2014
Key Roles: Fleet Management: 20 Vehicles; Tyre Management, Fuel Management, Maintenance and Services. Coordinating with supply chain planners to forecast demand or create supply plans that ensure availability of products. Financial Planning: Overall reporting functions, Financial Budget Planning, Weekly & Monthly Revenue Forecasting|
Health & Safety Regulation Management appointed SHEQ 16.2.
Cargo Works;
Operations Manager
2010 to 2011
Key Roles: Running and controlling of daily operations (inbound & outbound). This involved planning driver route for collections and deliveries | Planned, co-ordinated, loading and offloading of freight | Ensured cost effectiveness and consistency of the company’s operations and profitability | Briefing and debriefing of drivers, managing driver hours; overtime | Diesel Reports, Accident Reports, Tyre Management and Reports.
Cape Couriers;
Regional Manager
2009 to 2010
Key Roles: Management of 40 staff members, overseeing daily operations | Maintained closely controlled and highly effective customer relations | Disciplinary Enquiries, Hearings | Provided further staff development and guidance | Labour Relations and Reports | Operational Reports, Financial Reports, Sales Reports | Routine after sales and logistics functions.
Nucleus Supply Chain Management;
Contract Manager
2008 to 2009
Key Roles: Fleet Management, Tyre Management. Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods. Coordinating and controlling the order cycle and associated information systems .Analysing data to monitor performance and plan improvements and demand. Liaising and negotiating with customers and suppliers. Implementing health and safety procedures. Scheduling vehicle routes. Daily Operations Report, Budget Report, Diesel Report.
Pivot Transport;
Operations Manager
2000 to 2008
Key Roles: Running, controlling daily operations, routing of drivers, scheduling collections & deliveries, Fleet Management, Tyre Management. Managing 120 staff members, including 4 supervisors. Selecting transportation routes to maximize economy by consolidating distribution. Liaising and negotiating with customers and suppliers. Labour regulations, Reports, Implementing procedures, Daily Operations Report, Budget Report, Diesel Report, Accident Reports, Audit Reports.
Hughes Global Courier Network;
Operations Manager
1996 to 2000
Denel Aviation;
Electro Plater
1993 to 1995
