Objectives
Seeking career opportunity with IT opportunities where my professional abilities & leadership skills in system support, ETL, business intelligences and development will be fully utilized and shared with my current or new colleague in a challenging and different environment.
Experience
SOFTWARE ENGINEER (CA IdentityMinder) ▪ DEC 2014 – NOV 2015 [Contract]
ENTIIS MALAYSIA SDN BHD▪ PETALING JAYA, SELANGOR, MALAYSIA
• Work with client-side resources to deploy and support CA Identity Management solutions in high-availability environments
• Work with project team to plan and execute deployment and support of Identity Management Solutions for our client
• Develop Implementation and Configuration Guides for the Identity Management Implementation
• Respond to client calls for assistance with Identity Management
• Assisting Project Manager in Weekly Project and Log Issue Meeting
SUPPORT CONSULTANT (CODA Financial & HRMS) ▪ DEC 2013 – SEPT 2014
UNIT 4 MALAYSIA SDN BHD▪ PETALING JAYA, SELANGOR, MALAYSIA
• Resolves clients’ application questions or problems in the areas of database, system configurations/setup, product functionality and business enhancements
• Keeps customer informed of how and when problems are resolved
• Involved in any additional follow up testing and troubleshooting
• Install standard upgrades/updates/patches/releases as necessary, investigate, research, replicate test and resolve client issues in a timely manner
• Resolve client problems through effective listening skills, positive action, information gathering
• Adhere to the Service Level Agreement to ensure customer satisfaction
• Escalate and follow up tickets with R&D
• Identify Clients training and consultancy needs
• Assist in implementation, support and maintenance of software applications.
TECHNICAL ARCHITECT (Document Management System) ▪ OCT 2012 – JULY 2013
INFOCONNECT SDN BHD▪ PETALING JAYA, SELANGOR, MALAYSIA
• Involve in requirement gathering session together with Business Architect.
• Involve in software and application analysis and design.
• Involve in project solution architecture design.
• Involve in tender technical compliance.
• To be able to provide hardware sizing.
• Develop user manual, user guide, help file, and system specification documents for Document Management System.
• Involve in the development of System Design Specification documentation which required designing the mockup screen for client specifically for Docuflo and iPad Application system.
• Involve in configuring and developing for intranet discussion and human resource system that will use by the employees.
• Working on the Human Resource System for HR department to organize the staff, leaves, job designation information.
ENGINEER (MicroStrategy&DataStage) ▪ APR 2011 – JAN 2012
MAXIS BERHAD▪ KUALA LUMPUR, MALAYSIA
• As an Engineer, required to provide 1st & 2nd support to the end user and help company to maintain the standards of the software and ensure compliance with set standards.
• Make sure the MSTR 9.0 & BI Web application is running and usable by the business users.
• Monitor ETL jobs in DataStage Application, make sure the process of data loading into database is run smoothly and front-end reports/dashboards are up-to-date for end users.
• Maintaining, developing, and designing the ETL structure, hierarchy, and sequences for DataStage application which connected to BI database system.
• Involve in MicroStrategy data schema, attributes, facts, metrics, reports and dashboards development for new user requirements (internal staff).
• To analyze and carry out impact study on the Operation Support System (OSS) related User Change Requests (UCRs).
• To project manage new OSS related cross functional projects.
• To proactively support end users requirements to improve their work efficiency via OSS applications.
• To act as OSS department liaison point with end users on new change requests and initiatives.
• To participate in the development, maintenance and support of application and platform software products and components
• To translate business requirements into technical and system specifications;
• To design, develop and test software and systems
• To enhancing and maintain software and systems to a healthy and stable state
• To work closely with the OSS Account manager in order to meet challenging project delivery and time lines.
• To research and explore new technologies in line with the product strategy and development direction.
SOFTWARE ENGINEER (MicroStrategy) ▪ JAN 2010 – JAN 2011
FUJITSU MALAYSIA SDN BHD▪ CYBERJAYA, SELANGOR, MALAYSIA
• Create, design and generate reports and dashboards by using MicroStrategy Desktop and Web application.
• Provide assistance to technical support staff when they are unable to resolve a program, SQL Query, or IT related issue when necessary.
• Involve in training to guide the user/ administrator and provide manual/ guides for them from time-to-time.
• Monitoring other project team while team leader not around.
• Design template, banner, web interface, particular images and sample layout for clients.
• Involve in UAT and IT Testing as needed to give ideas on the request changes and query by the client.
• Do support and maintenance for any issues/ problems in the system for client.
Skills
Adobe Audition 1.5, Dreamweaver CS4 & CS5, Flash 8.0 Professional, Illustrator, PageMaker 7.0, Photoshop CS4 & CS5
Business Intelligence Tools – MicroStrategy / Hyperion Reporting Platform
CA Identity Management (CA IdentityMinder)
CODA Financial Business Software
CyberLink Power Director v3.0
DataStage Director – ETL
Docuflo (Document Management System)
Eclipse Galileo (CSS Editor-SDK)
Joomla! Content Management System (CMS Web)
Programming Languages (ASP, Visual Basic 6.0, VB.Net, C++, PHP, XSL, CSS, XML, HTML, XHTML, JSP, JAVA)
Microsoft Office (XP, 2003, 2007), Project 2007, Visual Studio 2008
Microsoft Project 2007
MS SQL, MySQL, Toad SQL Server, SQL Developer
PC Maintenance (Hardware and Software Installation)
Sony Vegas Movie Studio v4.0
SPSS 12.0 for Windows – Data Analysis Tool
WAMP Server, Web hosting, Web Server (Apache & Tomcat)
WinSCP: SFTP, FTP and SCP client, Putty
Microsoft Windows XP, Windows 7, Windows 8, Windows Server 2008 R2
Education
Universiti Teknologi MARA Malaysia
Nov 2009▪ Bsc (Hons) in Information System Management
2nd Upper Class (CGPA: 3.15)
Universiti Teknologi MARA Malaysia
Oct 2007▪ Diploma in Information Management
3rd Class (CGPA: 2.84)
Certifications
Adobe Certified Expert
Dec 2009▪ Dreamweaver CS4
Adobe Certified Expert
Dec 2007▪ Flash 8.0 Professional
Leadership Experiences
Universiti Teknologi Mara Malaysia
Exco of Information and Multimedia in Nilam’s College, UiTM Johor. (July 2006 – Jun 2007)
Exco of 5S Competition in Nilam’s College, UiTM Johor. (Dis 2005)
Participate in Community Members of Nilam’s College, UiTM Johor.
Exco in handling Minggu Terbuka Kolej (MiTEK) UiTM Johor. (2006)
Secondary School
Secretary of Red Crescent Committee in SMK Seri Tanjong. (2003)
Secretary of Resource Center Club in SMK Seri Tanjong. (2003)
Member of committee in PBSM since 1999 until 2003.
As a facilitator for Red Crescent Committee in secondary school. (2001 – 2003)
Awarded with the Best Internal Auditor in Koperasi in SMKST. (2003)
Government
Leader of a group in National Service (Batch 2/2004) – Commander
Participant in Kursus Bina Negara Asas Mahasiswa (BTN) (2004)
References
