Qualifications
Loughborough University, United Kingdom
1985- 1986
Digital Communications Systems, MSc.
Thinning Algorithms for Binary Images
Nottingham University, United Kingdom
1982- 1985
Electrical and Electronic Engineering, BEng.
Microprocessor control of stepping motor for satellite remote sensing system
Career Summary
UNIFY, Athens, Greece
11/2013- to date
Head of Sales & Service
P&L accountability for: Greece, Cyprus, Albania
Leading a team of 25 with an annual budget of 10million €
Key milestones
Generated sales leads amounting to 500K € worth of sales/annum, by diversifying towards a customer centric model (Managed Services)
Improved the Enterprise and Cloud offerings portfolio
Siemens Enterprise Communications S.A. Athens, Greece
8/2010 – 10/2013
3 years
Major projects
• RESTART: Finance & Admin
Scope: timely pay-outs, cash flow increase
Method: monitor service operation KPIs, resolve customer issues
Outcome: shift in customer service culture resulting in achieving scope
• UNIFY
Scope: convert Sales & Service back into profitability
Method: optimization of field service team capabilities
Outcome: EBITA increase, thin and flexible organisation
Siemens Enterprise Communications S.A., Athens, Greece
7/2006 – 7/2010
4 years
Senior Sales Account Manager
Negotiation, acquisition and project management of companies’ contracts
Leading a team of 4 into “game changing” sales & customer service
Key milestones
• Established partnership continuity with Telecoms business and major Telecoms clients for 18 consecutive years
• Top negotiator for most contracts with Telecoms companies
Major projects negotiated and delivered
• Largest Government Voice Network contract in Greece
Scope: Negotiation, acquisition and delivery of contract to specification
Budget: 26million € in two years
Outcome: set up and delivered a fully operational network daily serving 40K users
Siemens S.A., Athens, Greece
5/1995 – 6/2006
11 years
Sales Engineer and Account Manager
Lifecycle support contract management for the largest, legacy Telecom operator in Greece
Major projects negotiated and delivered
• Technology Project Coordinator
Project: Olympic Games Ticketing and General Enquiries Help Desk
Budget: 10 million €
Capacity: 450 agents, 24/7 uninterrupted operation
Technology: IVR, real time information around the globe
Outcome: served 1.000.000 callers and received media attention for efficiency
• Account and Project Manager
Project: Directory Service and SOHO Help Desk
Budget: 3,5 million €
Capacity: across the country operation
Technology:
Outcome: established most reliable telecom infrastructure
• Account and Project Manager
Project: Greek Navy backbone voice & data network
Budget: 35 million €
Scope: to establish complex network with top reliability spec
Technology: integration of legacy and contemporary technologies
Outcome: managed and efficiently operating from 1997 to date
Supercomputing ServicesIntl. (CONVEX Corp.), Athens, Greece
12/1993 –12/1994
Specialist Sales Consultant
Operating in vertical and highly specialized engineering markets
Conducting feasibility studies and consultancy work in Computer Data Network of large process plants.
HITEC SA, Athens, Greece
3/1991 –11/1993
2.5 years
Sales Manager
TEKTRONIX Test Measurement Equipment Division
Created brand awareness for major electronics, Telecom, Armed Forces, Greek PTT, Universities
Major achievements:
• 100% increase in sales figures in less than 16 months
• establishment of working relationship with Private TV Broadcasting Stations
RANK XEROX, GREECE SA, Athens, Greece
10/1987 –3/1991
3.5 years
System Support Engineer
Marketing department
System Analyst and pre-sales Engineer
Sales department
DR C.V. Vamvakas SA, Athens, Greece
2/1986 –9/1987
1.5 year
Service Manager
Leading a team of 5 field engineers into delivering excellent after sales support in the niche Analytical Instruments market
