Profile
A MBA graduate with 5 Yrs. experience in Sales and Administration. The degree helps to make noticeable contribution in my area of proficiency. I enjoy facing challenges and consistently achieve high standards and exceed company targets through effectively working as a team player. Competent user of MS Office. I am looking for a mid-level position with a company that will not only offer the exposure to a broad range of business activities, but will also give the opportunity to develop my existing skills within a dynamic organization.
Experience in all areas including office administration, customer service, back office management, vendor management, stock control, recruitment, training, disciplinary and staffing issues and Health and Safety.
Key Skills
Technical Skills
Outlook
SAP
MS Excel
MS Word
MS Power point
Educational Qualifications
M.B.A – Master of Business Administration – Marketing
(Jun 2011)
University of Wales, United Kingdom.
B.Com – Bachelor of Commerce
(Mar 2008)
M.G University, India.
ANIIT – Software Engineering
(Sep 2008)
NIIT, India.
Employment
Marks and Spencer, Bangalore, India.
Department Manager
Duration-January 2014 – December 2015
Responsibilities
Driving Sales:
Regularly Review and analyse sales figures to identify opportunities to support the store strategy to deliver sales targets
Use the business weekly and monthly MIS and initiate action to drive performance compared to business and shape of chain for our areas of responsibility ( Menswear, Kids wear, Lingerie & Beauty)
Understanding of local markets, identify competitors and identify what differentiates M&S from others
Layout and Look:
Implement the Store Seasonal guidelines to deliver the required standards to ensure a consistent look can be delivered across the store
Stock management:
Reviews stock management systems to identify areas of potential risk and sets direction to reduce losses
Work in partnership with Logistics and Merchandisers to ensure an efficient and effective replenishment operation across the store.
Service & Standards
To actively demonstrate and role model service – Doing the right thing and coaching this behavior in others
To seek out and use customer feedback to drive service offers and improve the standards of service offered
Demonstrates and understanding of the service offer across the store. Anticipate the needs of disabled customers and implements operational actions to make reasonable adjustments
Performance manage people to ensure service and stores standards meet customer and business requirements
Compliance:
Establish a rhythm and routine for compliance that ensures that the department and store trade and operate safely and legally (import stickers etc.)
Have a detailed knowledge of core trading and Operating Safely and Legally requirements
Health & Safety Standards:
Establish processes to ensure safe working standards for all employees and 3rd party contractors across the store.
Demonstrate and support dotted line management of the store Fire , health and Safety Officers
Demonstrate a detailed knowledge of emergency reporting procedures and escalation. Have an effective Business Continuity programme in place across the store
People Policies and Processes
Implement HR Policies and processes to improve standards & behaviours
Probes with store teams and administers staff accurately and efficiently (using Rostering) and effectively uses WWF probes to identify and manage people risks
Communication:
Create and deliver an effective communication strategy that motivates and encourages feedback
Translate the Store Action Plan into meaningful and tangible goals, targets and measures for the team.
Performance Management:
Conduct regular performance reviews with the team agreeing stretching targets and development plans, deal with poor performance.
Coach, motivate and develop team members optimize performance to enable career progression & provide succession for the business
Profitability:
Drive a profit protection mentality across the store, raising awareness against potential risks and investigating areas of theft and fraud.
Utilize profit protection measures and information to minimise theft
Ecalates incidents to SM as required.
Provide clear financial direction to the store team through analyzing key financial performance reports, identifying risks and initiating appropriate action to resolve
Establish a rhythm and routing to cost management via the WWF
Achievements
I achieved the job of Department Manager at Top store in Bangalore.
Nominated as Supervisor of the quarter for 5 times out of 6 quarters since I joined.
Managed the store in the absence of the Floor Manager
Responsible for achieving sales targets for M&S Bangalore Phoenix Market City(23k Sq. Ft)
Responsible for 15 fulltime staff.
In charge of staff shift and schedule
In charge of ensuring correct billing procedures are followed.
In charge of disciplinary action when deemed necessary
Responsible for Floor manager jobs when Floor manager is away
Charge of dealing with customer complaints resulting in a 52% decrease in emails to head office
Was part of the team to achieve the highest single day business in the region. Also achieved the highest week and month achievement in the region in July ‘15
Nominated as Pillar of people for the entire store and got appreciation from SM for organizing several in store events.
5 consecutive 100% Mystery shopping scores Last Financial year.
Sun Security Systems, London, UK
Admin/Account Assistant
Duration- June 2011-April 2013
Ensure the smooth running of the office and to ensure that all clerical work and customer handling is performed flawlessly.
Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
Maintain the website and adding new products in ecommerce web portal.
Competent at filing and updating records
Working knowledge of bookkeeping tasks
Demonstrated ability to work independently and as part of a team
Special talent for researching and analyzing data effectively
Exceptional attention to detail with proven interpersonal skills
Strong ability to use standard business software and applications
Able to manage stress timely and effectively
Supervise and coordinate activities of staff
Conduct orientation program for new employees
Administer salaries and determine leave entitlements
Involved in staff training and development, preparation of job descriptions, staff assessments and promotions
Prepare annual estimates of expenditure, maintain budgetary and inventory controls and make recommendations to management
Sutherland Global Services Ltd, Cochin, India
Technical Support Executive.
Duration- October 2008-November 2009
Reporting directly to the IT Manager and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.
Responsible for diagnosing & resolving software & end users problems.
Remotely access customer’s computer and remove all infected files.
Reporting to research team about new viruses found on customer’s system.
In-depth knowledge of Microsoft Windows client operating systems, XP, Vista /Windows 7 & Microsoft Office up to Office 2010.
Maintaining a wide range of computer hardware and software programs
Key Result Areas
Sales |Administration | Costs |People |Standards| Service
Key Performance Indicators
Sales Achievement | Reporting skills| Analyzing Information| Problem solving| Verbal communication| Mystery Shopping Scores| Cash Management | Stock Loss Control | Facilities management | Profit Protection | Systems management | Trading Safely & Legally| Attrition| RVT scores
