Profile
A management consulting professional with 5+ years of working experience across Europe and Asia for client management and service delivery consulting of SAP-ERP systems and applications of telecom clients. Consistently exceeds organizational expectations with exceptional strategic, administrative, and operations skills. Currently pursuing an MBA specialized in Strategic management, Information systems and management consulting to develop further understanding of overall business functions of value chain and strategy formulation.
Key Skills
Technical: Manual and automated testing of ERP business process using best in market tools and techniques.
Client Management: Understanding client requirements to analyze test design feasibility in order to plan strategy of quality assurance.
Leadership and mentoring: Successfully prevailed opportunity to mentor a team of 6 in India to seamlessly co-ordinate for quality assurance manual and automated services.
Best practice – center of excellence: recruited and contributed for Test center of excellence cohort to offer and publish new and improved test services adopted as best practices.
Project management: administered five process improvement and governance projects from client side in UK.
Qualifications
School of Management, University of Bradford, UK 2014 – 15
Masters degree in business administration (MBA) – Bradford
Strategic Management | Management consulting | Marketing | Information Systems
Punjabi University, INDIA 2005 – 09
Bachelor’s degree in computer science and engineering (B.Tech)
Score: 71.08 %
Career Summary
Capgemini Consulting India Pvt Ltd
Dec 2011 to Aug 2014
Job Location: UK, India
SAP Consultant: Responsible for Quality assurance, process governance and SAP support.
Everything Everywhere Ltd (Client) is a telecom domain client based in UK partnered by Sogeti UK Ltd with ERP testing and support operations outsourced to Capgemini India. Service offerings included SAP Testing, operations and implementation support. As a SAP consultant, delivered the following:
Client management: Assessed and understood client’s business needs in complex telecom financials landscape. Managed successful quality assurance project management and coordinated multiple external partners for implementation and data generation engagements. Awarded by client’s chief technology officer for excellent contribution to good project performance and pro-active initiatives to cope up with project demand and risk during critical service deliveries.
Strategy Formulation: Prepared business strategy for ERP Quality Assurance and support service delivery and resource engagement for core services of business unit i.e. System testing, functional testing, support and implementation and User acceptance from client. Received client’s program manager’s appreciation for successful planning and zero error SAP refresh and migration projects to support urgent market launch (during support at client location, U.K).
Best practices and sales support: Deployed best known and widely applied SAP support and test practices across various business units in Capgemini. Designed and deployed team web portal proving useful for new joiners to understand client’s business processes and systems and also for senior management to showcase quality assurance service delivery capability to clients in sales proposals. Supported RFPs for sales bids.
Process governance – Carried out test process governance in terms of quality and project financials. Documented and presented project metrics for discussion with client in terms of adherence to demand and budget. This aided sustainability to service in terms of revenue growth and high delivery standards.
Vodafone Shared Services Ltd (VSSL) –
Sept 2009 to Nov 2011
Job Location: Asia
Test Analyst: Responsible for ERP business process testing and Automation
Vodafone India’s Project EVO was formed to enhance Vodafone India’s customer experience in terms of reporting financial activity through SAP to account total business done. As a SAP Test Analyst delivered the following
Test Analysis: Detail agile testing of SAP business processes of telecom back office functions. Allocated shared responsibilities to team members for validating implementation design of various areas of business i.e. sales, procurement, treasury and banking. Awarded by IT Senior management for contribution to growing test service revenue.
Lean project management: Built new automated test services to increase business, using best in industry tools of SAP. This considerably reduced delivery cost and aided to bypass repeated manual service operation activities that accounted to 80% of resource time.
Defect management – Triage calls for defect resolution turnaround time with implementation team to report and track progress and root cause analysis to prevent defect leakage in production environment. Extra miler and key performer award in Vodafone for testing activities in SAP Releases.
Interests
Planning, interaction with customer for project related requirements and queries, traveling, technology, reading news and articles.
Languages
Languages: English, Hindi, Punjabi (Reading, speaking, Writing) – Expert
