Profile
My professional experience has allowed me to gain valuable experience in management as well. From this, I have developed the ability to be flexible and creative to meet the needs of clients and colleagues while ensuring their satisfaction with the services offered. My previous work experience as a Bilingual Admin Assistant also required a great amount of attention to detail, which translates well into the administrative field. It was my responsibility to process inquiries and oversee accounts, from collecting Merchandises, payments to performing service upgrades. In this role, I collaborated with a team in order to prioritize workloads and manage multiple high-priority assignments, developing solutions to challenging business problems. My professionalism and my communication skills, my ability to work as a team and my other various skills have allowed me to take on different responsibilities.
Qualifications
Diploma/Associate Degree in Business Administration
Everest College – Windsor, ON 2013
Associate Degree in International Business
University of Kinshasa – Kinshasa, DRC 2002 – 2006
Skills
Good judgment and sense of responsibility
Fluent in French, English and German
Able to manage multiple tasks under pressure
Proficient in Word, Excel, PowerPoint, Internet
Proven written and oral communication skills
Proficient in managing business correspondence
Ability to organize personal work priorities
Knowledge of filing and updating records
Ability to make travel and accommodation arrangements
Work Experience
Bilingual Office Admin Assistant/Receptionist
Atlantia Holding Inc.
2014
Executive Assistant to Senior Management
Special Projects Coordinator
Receptionist
Created tickets for Return Material Authorization
Set up new Product in BVE system
Bilingual Customer Service Representative
Sage Software Canada – Richmond, BC
2013 – 2014
Created and modified account for customer
Operated as a Customer Advocate in all aspects
Applied application and technical expertise to resolve complex customer questions
Contributed to the continued development and quality of Product
Ability to perform in a fast-paced environment
Bilingual Customer Service Representative (Acer & Blackberry)
Sutherland Global Services – Windsor, ON
2009 – 2013
Reloaded software on BlackBerry devices
Created tickets for Return Material Authorization (RMA)
Acted as an interpreter for various lines of business
Troubleshot BlackBerry devices (smart-phones and tablets)
Re-installed Window OS on ACER computers
Walked customer through initial setup
Trouble-shooter Wi-Fi connection on PCs
Answered general customer questions
Bilingual Customer Service Representative (Rogers account)
Resolve/Maxsys – Ottawa, ON
2008
Performed account cancellations and service upgrades
Opened new service accounts
Answered general inquiries
Processed payments
Customer Service Representative
U-Haul – Ottawa, ON
2008
Processed inquiries, including reservations and payments
Customer Services Representative
Oasis Communication – Kinshasa, DRC
2005 – 2007
Troubleshot cell phone devices
Collected payments
Sold and promoted new services
Assisted customers with questions or concerns
Provided service upgrades
Store Manager
Gallerie La Fleur – Kinshasa, DRC
2003 – 2005
Submitted daily invoices and sales reports to management with no errors or discrepancies
Turned in all product receipts and supporting materials to management daily
Accounted for inventory
Sold promotions
Cashier/Assistant Manager
Gallerie Presidentielle – Kinshasa, DRC
2000 – 2002
Managed and supervised employees
Acted as a key holder
