Profile
International experience with global corporate orientation, supporting large-chain hotel and hospitality industry. Work experience in Italy, United States, and Brazil, with reporting to upper management.
Hospitality Industry value-add: Master Certificate in Hotel Management (Financial Management, Revenue Management) from Cornell University.
Core Competencies
Hospitality Industry Functions
Hotel Functions: Front Office Operations | Hotel Management | Rooms Division | Teamwork
Financial Management: Revenue Analysis | Hotel Revenue Management | Public Relations
Hospitality Management: Event Management | Travel Planning & Management | Fine Dining
Spoken Language Proficiencies: Native Italian; Spanish Portuguese & English fluency; basic French.
Computer Proficiencies: Opera Xpress hotel management software. Full knowledge of Microsoft Word Office Suite (Word, Excel, PowerPoint, Access)
Awards: Nominated “Outstanding Employee” by Leading Quality Assurance in September 2014. During the inspection at the Belmond Copacabana Palace Hotel in Rio de Janeiro.
Education & Qualifications
Master Certificate in Hotel Management (Financial management, Revenue Management), April 2013 – February 2014, eCornell, Cornell University, Ithaca, NY, USA
Business English Certificate, Practical Business Program Certificate, 2012, Kaplan International College, New York, USA
Portuguese Language studies, 2012, Rio de Janeiro, Brazil
Economics and Travel Service Management 3.8 GPA, November 2011, Università degli Studi di Perugia, Perugia, Italy
Liceo Scientifico “Vito Volterra” secondary-level education
Career Summary
Belmond Copacabana Palace Hotel, Rio de Janeiro, Brazil
10/2014 – …
Cross Training Program – Financial Department
Belmond Copacabana Palace Hotel, Rio de Janeiro, Brazil
02/2014 – …
Front Office Operator
International Travel Market, EAC–Europe at Cost, Manhattan, NY, USA
03/2012–05/2012
International tour organizer.
Assistant to the Office Manager, Marketing and Promotion Department
Assumed responsibility for Marketing and Promotion department.
Worked with International Travel Market’s customers and suppliers.
Researched and planned destinations. Wrote reports.
Researched and monitored financial viability of new European locations.
Dayuse-hotels.com, Manhattan, NY, USA
05/2012–07/2012
International hotel company.
Manager, Marketing and Promotion Department (Internship)
Assumed responsibility for Marketing and Promotion department.
Worked directly with Director of Business Development and Strategic Planning.
Hotel Los Angeles, Assisi, Italy
08/2011–11/2011
Front Desk Officer
Provided check-in, check-out, and customer assistance.
Flexus Eventi s.r.l., Fabriano, Italy
06/2011–09/2011
Assistant to General Manager
Planned events, greeted customers upon arrival at event and provided marketing materials.
