Qualifications
• M.S (Passed with Merit)-Network Technology, University of East London, United Kingdom, 2010-2011.
• Advanced Professional Diploma in Management Studies (BTEC Level 7), Edexcel, United Kingdom, 2009-2010.
• Bachelors Degree in Engineering (B.Tech-ECE), Kakatiya University, India, 2001-2005.
Professional Skills
• Server Administration: Win-2003/2008/2012 Server (MCSA/MCSE), MS-Exchange 2010/2013
• Switching, Routing & Troubleshooting: CCNA/CCNP.
• Security: CCNA/CCNP.
• Firewall: Cyberoam, Cisco ASA 5500/5500-X Next Generation Firewalls.
• Security Management: SIEM, Qualys, Nessus.
• Operating Systems: Win-XP/Vista/7/8/10.
• Web/Office Software: HTML and MS-Word/Excel/PowerPoint/Access.
• Developer Tools (GUI): Oracle Developer (Forms and Reports 6i).
• Virtualization: Hyper-V and VMware vSphere ESXi (Basics).
• Other Skills: Photoshop.
Career Summary
Sr. Network Infrastructure & Technical Support Engineer
Saudi Binladin Group (Beneficiary: Advanced Hitech for Contracting L.L.C) Jeddah, KSA
(July 2015- Present)
Key Responsibilities:
• Designing and Implementation of WAN and LAN networks for new/existing locations.
• Audit of network-level changes and maximizing network security through CISCO ASA 5515-X firewall with integration of ACL.
• Application Visibility and Control on network traffic and bandwidth.
• Apply Web-Filtering to restrict the users who are browsing unwanted Web-URL(s).
• Configure VLAN’s, VTP, PVST, RSTP and MST on Cisco, D-Link switches.
• Configure HSRP/VRRP for failover, high-availability and NAT on routers.
• Add redundant links to switches for high availability and avoid disconnection problem for users and Configuring STP for preventing loops in the network.
• Configuring Static routing and dynamic routing with RIP/OSPF/EIGRP/BGP protocols.
• Enabling Voice features on Cisco switches and Configuring VoIP Phones.
• Configure Access and Trunk features on Cisco and D-Link switch ports.
• Implementing Site-Site VPN (IPsec-VPN) through router/firewall.
• Implement Remote Access VPN through internet for connecting remote users.
• Quickly identifying & rectify configurations and network Layer 1 problems for maximizing network up-time for fast availability of the Internet & Applications.
• Installation and administration of BIT DEFENDER Gravity Zone Business Security antivirus for servers/users for securing the network, OS and software applications.
• Monitoring the network using tools such as LAN Sweeper and MyLanViewer.
• Daily Monitoring of Event Logs using SIEM application & provide periodic reporting on networking and information security issues.
• Assigning and limiting internet bandwidth for users depending upon their level and preventing unauthorized users from accessing the internet or network.
• Deployed New Physical windows server 2012 R2 OS as per requirements at Head office.
• Deployed New Virtual Server and installed multiple OS (2012R2) in single Virtual Server saving the cost of multiple Physical Servers requirement.
• Administration of Windows server 2008r2/2012 (AD, DHCP, DNS, DFS-File sharing) and IIS.
• Testing for configuration errors and weakness in Ms-Windows desktops/servers and OS hardening, data protection, user account activity and audit logging.
• Support for remote users using team-viewer, remote desktop and over the phone.
• Troubleshoot & resolve issues with desktops, servers, hardware and networks.
• Manage backups and restoration of data for physical and Virtual servers, routers and firewall devices.
Sr. Network Infrastructure & Technical Support Engineer
M. Binladin Company (BCS), Jeddah, KSA
(Mar 2013- Aug 2014)
Key Responsibilities:
• Audit of network-level changes and maximizing network security through Cyberoam firewall with integration of ACL.
• Configure VLAN’s, VTP, PVST, RSTP and MST on Cisco switches.
• Configure HSRP/VRRP for failover, high-availability and NAT on routers.
• Add redundant links to switches for high availability and avoid disconnection problem for users and Configuring STP for preventing loops in the network.
• Configuring static routing and dynamic routing using RIP/OSPF/EIGRP/BGP protocols.
• Enabling Voice features on Cisco switches and configuring VoIP Phones.
• Configure Access and Trunk features on Cisco’s switch ports.
• Implementing Site-Site VPN and Remote Access VPN for connecting remote users.
• Designing and Implementation of WAN and LAN networks for new/existing locations.
• Implemented point-point or point-multipoint AP’s using Ubiquity’s Wireless Networking devices such as NanoBridge-M2/M5, NanoStation-M5, etc.
• Quickly identifying & rectify configurations and network Layer 1 problems to minimize the network down-time for fast availability of the Internet & Applications.
• Installation and monitoring of Antivirus software like McAfee, Kaspersky End Security 10 (Windows servers/users) for securing the network, OS and software applications.
• Monitoring the network using CYBEROAM and software like MyLanViewer.
• Daily Monitoring of Event Logs using SIEM application & provide periodic reporting on networking and information security issues.
• Assigning and limiting internet bandwidth for users as per their levels and preventing unauthorized users from accessing the internet or network using Cyberoam Firewall.
• Deployed New Physical windows servers 2008/2008 R2/2012R2 Operating systems.
• Deployed New Virtual Server and installed Multiple OS (2008r2/2012) in one Virtual Server saving the cost of multiple Physical Servers requirement.
• Administration of Windows server 2008r2/2012 (AD, DHCP, DNS, DFS-File sharing) and IIS services.
• Testing for configuration errors and weakness in Microsoft Windows desktops and servers and OS hardening, data protection, user account activity and audit logging.
• Virtual Machine migration (Complete server or OS migrations) using HYPER-V.
• Installation, administration and management of Exchange server 2010/2013.
• Support for remote users using team-viewer, remote desktop and over the phone.
• Troubleshoot & resolve issues with desktops, servers, hardware and networks.
• Manage data backups/restore for physical/virtual servers, routers and firewall.
Systems/Network Infrastructure Engineer
Amity Computers Limited (Consultant Services), London, UK
(Oct 2009- Dec 2012)
Key Responsibilities:
• First/Second/Third Line user support, troubleshooting and providing solutions for the front line support folks, guidance and trained when required.
• Develop a deep understanding of company applications, and how to support them.
• Installing different software applications on users’ computer as instructed.
• Answer helpdesk request tickets via web interface and address urgent issues quickly
• Prepare new servers, optimize and upgrade existing servers and perform server surveillance, monitoring and maintenance.
• Distribute computers, printers & their related peripherals according to assigned schedule and assists in capacity planning of computers
• Design, test and implement new technology trends in IT.
• Install antivirus, spam protection software and provide security solutions.
• Restricting unauthorized installations of new software on users PC.
• Securing data center using Firewalls, IDS/IPS and documented or scripted processes.
• Provide continuous feedback to local and remote users.
• Troubleshooting of TCP/IP and performance optimization across networks.
• Installing and Configuring networking components like switches, routers, hubs, bridges, gateways, modems and firewalls.
• Provide Site-Site and remote access VPN solution for remote users.
• Staying and deploying new Networking Technologies related to switching & routing.
• Provided End to End network solutions using Static routing and dynamic routing protocols such as RIP, EIGRP, OSPF and BGP.
• Designed and Implemented WAN using PPP and Frame-relay model.
• Create, modify and manage VLANs and also configure VTPs.
Jr. IT Systems/Network Support Engineer
Saudi Binladin Group (Tunnels, Dams & Rock Stabilization), Makkah, KSA
(Aug 2007 – Aug 2009)
Key Responsibilities:
• Designed, implemented, and supported LAN, WAN, and wireless networks of more than 10 systems.
• Hands on Experience on Servers like Intel, HP and Dell.
• Administration and troubleshooting of Windows 2000/2003/2008 server operating systems.
• Ability to troubleshoot resolve issues with desktop server hardware and software.
• Perform periodic system audits and health checks to assure safety, compliance and availability.
• Supporting remote users to solve problems related to networking and PCs
• Worked on networking components like switches, routers, hubs, bridges, gateways, modems and firewalls.
• Configuring firewall and security configurations
• Maintained VPN and security infrastructure including-Implemented and configured a remote VPN solution for developers using Microsoft RRAS (VPN Server).
• Provided security initiatives to prevent intrusion detection and virus protection.
• Configure DHCP, DNS and WINS servers.
• Design and implementation of Network Cabling and Crimping of RJ-45 jack.
• Analyze and troubleshoot end-end connections on fiber cable or Ethernet.
• Configuring and discovering printers for sharing on network.
• Installation and configuring of oracle Database after setting the environment.
• Create and manage user accounts and groups with advanced security permissions.
• Grant and Revoke of privileges to and from Users.
• Creating front-end Applications Using Oracle forms developer 6i.
• Developing reports based on daily basis and expenditure using Oracle reports developer 6i.
Technical Support Specialist/Network administrator
Y.S Computers, Warangal, India
(Jun 2006-Jul 2007)
Key Responsibilities:
• Installation of new servers and administration of all servers.
• Managing smooth functioning of operating systems including Win2000/XP/Vista on users PC.
• Build, maintain and troubleshooting of servers, hardware & software
• Perform daily backup for Servers and Software applications (if recommended).
• Experience in troubleshooting TCP/IP services.
• Knowledge on Nortel, Cisco and 3com networking components
• Good knowledge of firewall and security configuration implementation.
• Analyzed and gathered business information and user requirements providing clear-cut functional requirements.
• Perform periodic system audits and health checks of devices to assure compliance and SLA.
Technical Support Engineer (Software/Hardware)
SSI Ltd
June 2005-May 2006)
Key Responsibilities:
• Assembling, installation, upgrades and troubleshooting of motherboards (P1 to P4), operating systems (Win98/2000/NT/XP) for clients/customers.
• Provide solutions on troubleshooting (software/hardware) for local & remote clients through internet and over the phone.
• Server upgrades and deployments including Server 2000, 2003 and 2008.
• Diagnose and provide solution on hardware/software issues related to servers/PCs.
• Backup of Servers/Workstations and assist in disaster recovery.
Additional Skills
• Positive thinker, problem-solving and decision-making skills.
• Self-started, Research oriented and Application of fundamental concepts.
• Quick Learner, Hardworking, Adaptive and work within timescales.
• Ability to handle a given task with full dedication and interest to achieve the goal
• Ability to work in pressure, individual/team environment & coordinate among team members.
• Capable of leading a team and provide the best results.
• Attention to details and accuracy and able to prioritize & plan own work.
• Strong Interpersonal skills of communication and a good communicator at all levels.
