PROFESSIONAL EXPERIENCE
Feb 2015 – Present
OFFICE ADMINISTRATOR
AL-QAMAR INTL. ELECT. INST.TRAD. & CONT. CO., KUWAIT
Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement
Order stock and office supplies
Manage relations with clients, suppliers and contractors.
Maintains an updated data for the fuel and electricity bills
Answers customer queries concerning servicing and operations.
Maintains, processes and updates files, records and/or other documents
Follows up on requests
April 2013 – Nov 2014
CUSTOMER SERVICE ASSOCIATE
SERCO GLOBAL SERVICES, MUMBAI
Provides Banking software and tools, architectures, and information technology solutions.
Collect and analyze US Base accounts on a daily basis; tracking and applying credits and unapplied cash for the team.
Effective customer communications with internal and external contact to gain cooperation for prompt resolution.
Resolve customer account balances and ensure timely follow-up of open items and brought to closure timely accurately, according to customer and FIS expectations.
Maintain AR helpdesk general email box
May 2011- Feb 2013
MARKET RESEARCH EXECUTIVE
ORMAX MEDIA & IPSOS CO., MUMBAI
Exceptional use of opinion polls, surveys, questionnaires, demographics and statistics for collecting relevant data
Skilled at using a range of channels to accumulate, review and record information that can then be presented for establishing trends and managing business plans
Researched corporate market positions and forecasted product lines
Managed research and market needs on a global basis
Organized and leveraged materials and products for development purposes
SKILLS OVERVIEW
Problem Collections
Organizational Skills
Computer Literacy
Work as Team Player
Research Abilities
Accounts Receivable
Legal Aspects of Collections
Communications Skills
Time Management Skills
Strong Attention to details
