Professional Experience
Head of Operations
Divinesens Ltd
January 2012 – July 2015
Liaison with top management
Assist in the development of strategic plans for Operational activity
Implement and manage operational plans
Run daily operations of the organisation to ensure that it meets its vision and financial goals
Coordinate, manage and monitor the workings of various departments in the organisation
Reporting to the General Manager; assisting in the development of strategic plans
Establishing policies and procedures that align with the company’s overall objectives
Manage customer support. Plan and support sales and marketing activities
Weekly follow up with sales team to ensure that they are in line with their sales budget
Monitoring and analysing sales reports, statistics and inventory
Monitoring stock level and planning re-ordering whenever required
Organisation of fiscal documents with the accountant
Project Administrator / Sales Administrator / Purchasing & Sales Coordinator
Ducray Lenoir Ltd
January 2003 – December 2011
Project Administrator (February 2007 – December 2011)
International tenders financed by the World Bank
Apollo Bramwell Hospital where we have supplied 50% of the equipment requirements
Sales Administrator (Medical Equipment Division)
April 2005 – January 2007)
Ensure that proper purchase follow up is being done by purchasing officers in the dept
Negotiate price discount with suppliers
Seek for freight charges with various forwarders and negotiate for the cheapest freight
Ensure orders arrive on time as per contract with customers
Ensure tenders are being prepared and closed on time as per the Ministry of Health
Ensure good process of Inventory, Purchasing and Order Management Modules on Oracle
Liaise with suppliers for all parts/repair/replacement requested for equipment still under warranty
To be responsible for ISO procedures follow up for the dept
Prepare statistics reports relating to orders follow-up for ISO purposes (Customer’s Late Deliveries/Suppliers Late Dispatch Dates)
Purchasing & Sales Coordinator
(January 2003 – March 2005)
Attend to customer requirements and complaints
Promote products commonly traded by the company
Seek for and develop new fields of products
Liaise with existing and potential suppliers for information following customer requirements/enquiries
Negotiate payment terms/discounted priced with existing and/or potential suppliers
Prepare quotations and Ministry’s tenders
Ensure proper follow-up of orders to secure, amongst others, conformance of products to customer requirements and timeliness in delivery
Wherever applicable, perform follow-up Exemption Letters from customers so as to ensure the receipt of same on time to enable the smooth clearing of products from customs/Bonded warehouse
Keep customers constantly informed of the progress of their respective orders
Process sales orders into the existing software
Assist Accounts department in the recovery of long outstanding debts
Monitor stock level of products so to avoid over-stocking of same
Compute and meet budgeted figures for sales
Quality Assurance | Cendris Ltd
January 2000 – November 2002
Indoor Sales | Ducray Lenoir Ltd
December 1998 – October 1999
Marketing Coordinator T-Printers Ltd
June 1996 – November 1998
Education & Qualifications
Formation sur le Logical Eazzy
September 2010
Awareness in ISO 9001: 2000 Course | AJA Training Centre
August 2010
AED Courses | MRCS Training Centre – Mauritius Red Cross
June 2008
Customer Service Skills / Regional Training Centre
April 2008
Polvre Corporate Services Ltd
April 2006
Oracle Inventory
Oracle Purchasing
Oracle Order Management
Pitman Qualifications Institute
1998 – 2002
Practical Data Processing (First Class)
Spreadsheet Processing Techniques (First Class)
Word Processing Techniques (First Class)
Typewriting (min. 35wpm)
General Certificate of Education
November 1993
Cambridge School Certificate Examination
November/December 1992
References
Available on request
