Profile
Eleven years of global experience working in areas of Customer Relationship Management, Event Management, Operations Management, New Business Development, Bid Management, Project Management, Human Resource Management, alongside architecture and graphical design. An established self-starter, independent career focused with proven people management, problem solving skill, and leadership skills.
Skills & Competencies
– Business administration
– Event Management
– Human Resource Management and Development
– Operations Management
– Customer Relationship Management
– Key Account Management
– Marketing and Sales Strategy
– Vendor Management
Career Summary
Chetwoods Architects, Birmingham and London (United Kingdom)
Office Manager, Graphics and Architectural Technician
February’2007 till date
Job Responsibilities:
Human Resource Management and Development
– Strategizing and analysing need for human resource development that includes skills assessment, gaps identification and devising training programmes.
– Identification of resourcing requirements based on new projects, business initiatives leading to timely delivery of projects and services.
– Leading recruitment initiatives that includes liaison with recruitment agencies, conducting interviews, profile evaluation and negotiations followed by on boarding and induction process.
– Member of the culture change committee to develop and implement changes to ensure staff have a proper work-life balance.
Business Development and Key Account Management
– Assist Managing Director (MD) of Birmingham office, Chief Executive Officer (CEO) by liaison with Board of Directors in creation of Communication / Marketing Strategy for internal as well as external stakeholders.
– Involved in establishing business development strategy leading to development of marketing strategy, organizing and attending networking events.
– Bid management support that includes response preparation and creation of marketing material.
– Key account management that includes setting of account specific strategy, project delivery, issue management and conflict resolution.
– New business development that involves market research (i.e. online, in person networking etc) for identification of new customers and offerings.
Operations Management
– Office operations management that includes managing account receivables, account payables, operations cash flows and spend management.
– Office process redesign to accomplish efficient and scalable processes, leading to higher customer satisfaction.
– Handling management information system that includes providing inputs for monthly, quarterly and annual reporting requirements.
– Identification of IT requirement, liaise with external IT consultants followed by implementation and staff training.
– Involved in operations master planning, performing feasibility studies for quick turnaround of project deliverables under set timelines.
– Keep track of projects in terms of deliverables, cost, quality and timelines.
Peter Taylor Associates, Birmingham and London (United Kingdom)
Sr. Junior Architectural Technician and IT Manager
July ’2002 to Feburary’2007
Job Responsibilities:
Architecture
– Assist the planning department in preparation of planning applications and submissions.
– Assist technical team with production information required for product design to meet building regulations.
IT Management
– Responsible for process reengineering, converting them into IT Programmes that includes application design, development and implementation.
Qualifications
– O Levels – 11 passes 1999, Arundel Girls High School, Harare, Zimbabwe
– A2 and AS Levels – 4 passes 2001, Saint Augustine’s RC School, Redditch
IT Skills
– MS Office
– AutoCAD and Autodesk – Revit
– Adobe Design Suite
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