Objective
An organizational Strategy and Human Resources management expert with over 13 years experience. I have excellent HR & strategic management skills coupled with a strong customer service background. I am seeking to become a strategic partner and contribute to the development and the accomplishment of the organization-wide business strategy and objectives.
Summary of qualifications
Results oriented and hands on professional with successful record of accomplishments in HR Strategic Planning and implementation, Talent acquisition and Management, Performance Management, Compensation and Group Benefits Management, Training and Organizational Development and Employee and Industrial Relationship Management.
Major strengths include strong leadership, Self-driven, high achievement and results orientation, excellent communication and negotiation skills, strong team player and attention to detail, well developed and tested interpersonal skills.
Professional Accomplishments
Successfully designed and implemented a diverse range of Management, Leadership Development and Corporate Governance Programs such as the Recruitment & Talent management & Leadership Development Program and the Risk Management for corporate Leaders Programs. Successful management of a diverse range of capacity building and consultancy projects including development of training and talent development manuals, strategic planning and implementation, baseline surveys (employee satisfaction, customer satisfaction, work environment), training needs assessment among others
Introduced and designed Career Coaching an Mentorship Workshops within Krone’s E.A Executive Search and Selection Unit.
Successfully coached and mentored entry level staff within the Krone’s E.A and Kenya Airway’s Trainee Development Internship Programme as well as Kenya Shell Limited.
Designed and implemented Research Solution’s company’s monthly newsletter Ressol and the Quarterly News letter The Quest targeting Social Research Human Resource Practitioners
Participated in volunteer assessment and selection for National Volunteer Network (NAVNET) Facilitated sessions on volunteerism and employability for National Volunteer Network (NAVNET) Received an Award for successfully managing and organizing the Global UN Road Safety week, 2007 in which over20 countries in the world.
Education
2011
Pursuing a Doctor of Philosophy in Business Administration (HRM & Strategic Management )
University of Nairobi Nairobi, Kenya
2008
Master in Business Administration (HRM & Strategic Management)
University of Nairobi Nairobi, Kenya
2001
Higher Diploma in Business administration
Nairobi, Kenya
2001
Bachelor of Arts ( General Degree)
University of Nairobi Nairobi, Kenya
Professional Certifications
Occupational First Aid Trainer 2016-2018
The Kenya Airways Management Development Program
Project Management and MS Projects , IATA
Management Development Program – British Council
The Kenya Airways Managers Module
Competency Based Interviewing, Career Connections
Bullet Proof Manager Course, Raiser Group
Leadership , Mentorship and Coaching symposium
Leading Winning Teams , British Council Communication and Presentation skills , British Council
Customer Management Career Training Workshop, Nairobi
Safaricom Management Development Programme, Nairobi
Professional Experience
Feb 2016 to Date
Resolve Management Consultants Limited
Senior Management & Coaching Consultant
June 2013 – Feb 2016
SGS Kenya Limited Sub
Regional Human Resources Manager
Reporting directly to the Group Managing Director, the role involves providing HR leadership & support to the management team and staff of SGS Kenya, Ethiopia, Uganda, Burundi, Rwanda, Sudan & South Sudan.
Key Responsibilities & Accountabilities:
Recruitment & Workforce Strategy
Secure, manage and motivate a workforce that executes the business strategy.
Training and Organizational Development
Analyse training and development needs together with the Line Managers, and recommend the appropriate organizational assessments, training and e-learning actions to be taken.
Implementation of modern organizational development practices that include talent management, leadership development, change management, career development and innovation for positive organizational growth. Compensation and Group Benefits
Recommendation and implementation of a remuneration policy and salary structure in line with the local practices and the Group’s guidelines.
Trustee of SGS KE Group Pension Scheme Organisation Processes
Implementation of HR procedures, communication to all employees taking into account SGS Group guidelines, local legislation and unions requirements.
Performance Management
Customization and implementation of SGS Group performance management process and tools. Training of Management and staff on the how to use the process effectively. Employee & Industrial Relations
Nurture a good relationship with social partners and unions and contribute to the good image of the Company in the economic environment.
Achievements:
Developed a successful HR workforce metrics & measurement policy that quantified HR’s contribution to organizational strategy and business performance.
Successfully implemented a staff Internal equity & salary benchmarking exercise that competitively aligned staff salaries in an objective , consistent and transparent manner
Maximized the return on internal resources by focusing on core competencies that challenged the staff to be helpful, knowledgeable and proactive.
Successfully implemented and managed the outsourcing of the SGS payroll to KPMG – Kenya.
Developed and managed the Career Path & succession planning amongst other achievements.
Oct 2012 – May 2013:
Krones LCS Centre East Africa Manager, Human Resources
Reporting directly to the Group General Manager, the role involves providing HR leadership to the East Africa office, including Somalia, Eth iopia, Eritrea, The Great Lakes countries of Rwanda and Burundi as well as Sudan and the DRC.
Key Responsibilities & Accountabilities
Update, maintain and implement the company policies and procedures required by and in line with legislation, HR best practice in consultation with Management
VIP Payroll Management and submission of all statutory returns
Compensation and Benefits Management
Administration and facilitation of the Performance Development Program (PDP)
Support and administer Recruitment and Selection. Work with the Head of Departments to ensure the recruitment and probation period is executed in line with best practice.
Maintain and administer the company’s Medical Aid benefit scheme
Work force Planning in line with HR best practice
Work closely with the Head of Departments to ensure Health and Safety is compliant with legislation and best practice
Conduct negotiations within in a non-unionized environment and deal proactively with labour related issues with the assistance of Management. Adhere to and implement sound Industrial Relations
Support Organizational Development Initiatives within business areas. Work closely with other internal staff members in providing training programmes that are appropriate to the role.
Act as Skills Development Facilitator within Krones and maintain all supporting functions.
Training and Development, keeping record of training undertaken. .
Administration of personnel records, statistics and staff information using the Human Resource Information management software (HRIS)
Achievements:
Designed, developed and brought to fruition 3 HR audits to ensure the accuracy of employee records and staff information. Any finding was resolved and rectified immediately
Identified a significant administrative challenge regarding the inaccuracy of employee timesheets and time off. Rectified the challenge by creating an Access database linked to our Biometric clock and HRIS which accurately provided the needed data. This also decreased processing time by 50%.
Articulated company policies and procedures to employees seeking clarification regarding their remuneration, medical insurance benefits , leave of absence and Performance Development Program (PDP)
Managed a job – reclassification project and conducted an occupational research to determine whether the current employee job tittles were in sync with workplace norms.
Managed the recruitments, training and development database as well as the medical Aid benefit scheme successfully.
Mar 2009 – Sept 2012
Kenya Airways
Manager, Human Resources My main responsibilities among others is to be the first line of contact to staff and provide active leadership on all HR matters emanating from the relevant business areas. Responsibilities:
Recruitment, Training and Talent Development
Develop and establish training and development and hiring strategies and processes while managing talent strategies for the organization Manages the development, implementation, and evaluation of training and development practices and procedures, supervises and coordinates Training , development and talent management activities
Devising, running and evaluating selection processes including interviews, psychometric tests, personality questionnaires and various group activities Performance Management /HR Department Operations
Work with HR Director and manager HR policy and Reward to implement new performance management systems
In conjunction with the owning Director/manager, review manpower requirements and ensure availability of suitable resources to support the business
Oversee HR Coordinators on annual HR file audit process ensuring personnel file documents comply legally and all standard employee documentation is complete
Policies and Procedures
Interpreting, advising and communicating HR related policies on Kenya labor laws and international laws
Communicate and ensure contents of personnel manuals and policies are understood.
Ensure appropriate document retention policies are observed
Employee Relations and Health and Safety
In consultation with the Head Of Employee Relations, advice and provide guidance on grievance handling procedures and ensure that disciplinary issues in the respective business areas are resolved
Assess employee concerns, morale, job satisfaction and work climate. Compile findings and make recommendations to management.
Be involved in conflict resolution to the triumph of health & Safety especially to achieve harmony between operational needs and safety requirements
Coordinate development and implementation of safe operational procedures which identify and take account of all relevant Occupational Health & Safety hazards
Achievements:
Reduced overall employee turnover by 20% hence cutting down on the costs incurred in recruitment, Training and Talent Development. Significantly increased productivity by 15 % by introducing a performance management system that recognized employee contribution and challenged staff to accept responsibility and empowered them to make decisions Improved on employee efficiency and motivation by introducing performance based incentives which enabled the organization to compete with other employers in the industry for the first time and increased the organization’s overall capabilities by enabling it to attract higher calibre candidates
Apr 2008 – Feb 2009
Research Solutions Africa Limited
Chief Operations Officer Reporting directly to the Managing Director
The role involved providing leadership key to Four departments namely:
Human Resource & Administration unit, Research & Logistics Unit, ICT unit and Finance Unit. I led and managed a network of 15 satellite offices within Africa while managing the human resources and administration policies and procedures. I also oversaw the implementation of market research programs and information systems, business intelligence planning and operations management across the African Continent
Responsibilities:
Strategic Human Capital Management
Co-ordinate the design, implementation and administration of HR policies and activities to ensure the availability and effective utilization of human resources for meeting the company’s objectives
Maintain and develop leading edge HR management and development systems and processes to address the effective management of people in relation to the following in order to maintain competitive advantage: Performance Management, Reward and Recognition, Staff Retention, Career Development, Succession Planning, Competency Building, Compensation and Benefit programs
Develop effective HR training and development programs and tools in conjunction with the various departmental heads and take leadership for mentoring, guiding and developing of staff
Business Planning and Regional Operational Management
Planning, developing and implementing strategy for operational management and development so as to meet agreed organizational performance plans within agreed budgets and timescales
Maintaining awareness and knowledge of contemporary operational development methods and providing suitable interpretation to directors, managers and staff within the organization
Analyzing information obtained from management in order to conceptualize and define operational problems
Finance and Management Reporting
Directing and coordinating the organization’s financial and budget activities to fund operations, maximize investments and increase efficiency Preparing financial and management reports, and evaluate problems recommending solutions
Reviewing financial statements, claims and activity reports, and other performance data to determine areas needing cost reduction and program improvement
Achievements:
Successfully launched the Tanzania DRC Hub office and ensured the HR and Administration policies , systems and processes were operating at 100 % within the first two weeks of operations
Led and facilitated training and development of Social and Marketing Research workshops in Kenya, Uganda and Tanzania within 1 month of employment. This increased our client base by 25 % overall
Successfully developed ,led and managed the performance and rewards benefits scheme in the company’s operations in over 20 countries in the African continent
Led, managed and developed a Research Management System (RMS) ,ICT Portal and web development system which managed our broad-based staff and clients across the African
Effectively managed and developed the marketing and public relations functions. Our Company was listed in the 2008 KPMG/ Nation Media Group Top 100 mid-sized companies in Kenya
Nov 2004 Mar 2008
Kenya Shell Limited
Senior Human Resource Support
Direct reports:
HR Service Coordinators and HR Help desk Support Responsibilities:
Act as custodian of the regional HR policies and procedures
Support the full spectrum of functions and HR issues that directly impact staff or business performance such as on-boarding arrangements, talent retention and succession, staff training, learning & development and staff communications
Provide advice and support to line managers on HR issues, policies and Procedures that arise in day- to- day business operation Work closely with corporate/area HR leaders, line managers and employees to create the right corporate culture in the region
Support the Corporate Communications and Public Affairs department in developing, generating and updating HR content
Administer the Medical Insurance for employees through the appointed group service provider
Achievements:
Successfully Managed and supervised a staff of 5 people within the busy HR Support Team
Reduced on staff complaints by 50 % by instituting a face to face HR helpdesk to handle complaints and provide HR online solutions within 48 hrs
Increased employee productivity and the overall efficiency of the unit by introducing processes and procedures that eliminated duplication and reduced the time to complete month-end reports.
Reduced the time required to respond to HR staff requests and improve on employee satisfaction by providing front line HR counter staff with the skills, knowledge and authority needed to resolve staff inquiries and complaints
Memberships
Institute of Human Resource Management. Full Member : Number – 04142
Kenya Institute of Management. Full Member : Number – 45669 Member, Association of Business Executives. Full Member : Number – 363201
Member, National Volunteer Network, NAVNET
Hobbies and Interests
Hobbies and interests include traveling and swimming.
I also Love working with Rays of Hope International in Community Outreach, Youth development and Social activities in my spare time.
Fully conversant with various HR information System ( HRIS), Microsoft Word, Microsoft Excel, Microsoft Access, Access PowerPoint, Outlook and Internet applications .
