Profile
Result oriented manager with over 10 years’ experience in Banking, from Retail to Corporate, IT and Corporate Affairs. Being responsible for Strategic Sourcing Unit, vendor relationships and contract negotiations, I have developed a proven record of achievements in the market. Led effectively multifunctional teams across the organization through solid communication and analytical skills.
Career Summary
MASHREQ PSC
December 2010 to Present
Manager Procurement – Strategic Sourcing Dubai
• Managed strategic sourcing activities for Bank’s IT, Admin and Marketing requirements: concept development, vendor relationships, team communications, contract negotiations, budgets and final analysis.
• Implemented a cost reduction program and strategic sourcing initiative under the consultation of AT Kearney; achieved 15% save from overall Capex budget (i.e. AED 37 millions).
• Renegotiated all Mashreq AMCs; achieved 10% save from overall Opex Budget (i.e. AED 28 millions).
• Pursued long and short-term partnership relationships with vendors and developed volume generating promotions that effectively impacted the business along with a kickback scheme for volume purchases under frame agreements.
• Developed Mashreq SOPs to ensure best practices and industry benchmarks achievement, customer satisfaction and SLAs compliance.
• Supervised a team of 5 procurement officers.
MASHREQ PSC – MINDSCAPE IT
November 2006 to November 2010
Consultant Dubai
• Prepared IT budgets (Capex and Opex) under the supervision of Finance Manager and CIO.
• Scrutinized costing sheets of projects / maintained budgets and running costs; handled running cost of USD 21 mios project.
• Monitored payments versus LPOs and cleared a backlog of invoices (since 2005).
• Developed, maintained and championed Mindscape’s procurement documentation and procedures manuals to ensure processes and procedures keep pace with best practice.
• Set up various HR processes and plans: Retention Plan, Engagement Plan and Professional Development Plan.
FRANSABANK SAL
November 2004 to October 2006
Deputy Head – SME unit Beirut
• Analyzed financial statements, projections, cash flows and financial ratios and assessed clients’ relationship with other banks (credit movements, activities, usage of facilities and excesses).
• Set up credit review and appropriate recommendation.
• Handled SME unit’s team of 3 members, providing support and training.
FRANSABANK SAL
November 2000 to October 2004
Call Center Manager Beirut
• Set-up MBOs for Call Center Agents (objectives, target dates, measurements and significance factors)
• Supervised and controled the daily functions of Call Center Agents, providing continuous feedback to Head of Retail Banking Division.
• Set group service targets and key indicators, monitoring Call Center Agents performance.
• Led the design of the “Processes and Procedures Manual”, delineating the operational flow and the interaction between the Call Center and other involved parties.
Qualifications
HAIGAZIAN UNIVERSITY July 2000
B.A., Business Administration Beirut
COLLEGE PROTESTANT FRANCAIS June 1996
French Baccalaureate Beirut
Certifications & Memberships
Certified Contract Management Practitioner CCMP – member of IACCM (International Association for Contract and Commercial Management) since April 2015
Languages
Arabic Native. French Bilingual. English Bilingual. Spanish Basic level.
