Profile
A competent professional with 4.6 years of experience in Application Production Support and Supply Chain Management.
Presently associated with Infosys Limited, Pune.
Responsibilities include independent Application Production Support.
Mentored team at various levels in given project.
Exposure in Production Support and maintenance software project from inception, requirement specs, planning, designing, build, testing through deployment and support.
Exceptional communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilize the same in a productive manner.
Possess a clear understanding of the industry, technology trends with the distinction of instituting quality control techniques to achieve product excellence at the lowest overall cost.
Product Experience
1. Client : Pepsico, USA.
Infosys Limited.
Production Support Analyst.
June, 2011 to June, 2012.
Technology Used : oracle, UNIX,Windows Server.
Tools Used : HP Service manager.
Project Description :
PepsiCo Business Integration and Solutions (BIS) group is one of the largest CPG Retail groups in the Food and Beverage industry. The PepsiCo Supply Chain Management project aims at managing the ongoing FLNA (Frito lay North America) supply chain along with many process improvement activities. The project scope extends to the mentioned modules: planning, manufacturing, warehouse and fleet.
Root cause analysis of the issues.
Identifying a valid issue and providing fix for the same. Suggesting work around for the issues to be fixed.
Analysis and coding the enhancements to be done in product, preparing HLD, effort estimate for the same.
Responsibilities:
Providing L1 and L2 Production support and technical issues resolution via E-Mail, Voip and IM.
Handling Incident Management, Request Management through HP Service manager tool on daily basis.
Managing the end users Account in case of any issue with the End users.
Analyze the daily requisitions and the Purchase orders on daily basis.
Re- Process the purchase orders manually if something missed by the server.
To check the logs and messages in the database and Unix server in case of any issues.
To check the status of running services on windows servers related to the particular jobs.
To do the patching of the servers on the scheduled time.
Monitoring the applications/servers after the migration and patching.
Handling change request in the code to cater to client’s needs.
Attending various calls with customers, involvement in system performance improvement plan (SIP), incidents reduction plan.
Mentoring team members and help whenever required and Co-ordinating with offshore and Onsite team.
Handling customers calls for Incident Management and Request Management.
Handling applications as Subject Matter Expert.
2. Client : ABN AMRO, Netherland
Infosys Ltd.
Production Support Analyst.
July, 2012 to Oct 2013
Technology : AS 400, UNIX, Oracle
Tools Used : Prisma
Responsibilities:
Providing on L1 and L2 client End users support in technical issues resolution via E-Mail, Voip and IM.
Handling Incident Management, Request Management etc. on daily basis through Prisma tool.
To check the scheduled jobs and services running on the AS/400.
To handle the issues and provide the resolution in case of any failure.
To check messages and Logs regarding any file transfer in case of issue.
To send the reports to the client daily, weekly and monthly.
To keep the regular communication with the client at the end of month, quarter and financial year processing.
Investigating the daily issues and coming up with root cause analysis, coordinating and communicating with the different teams to reach and execute the solution.
Interacting clients/ concerned members for their queries/ suggestions.
Coordinating with offshore and Onsite team.
3. Client : American Express, USA
Infosys Ltd
Production Support Analyst.
Nov, 2013 to Till Date.
Technology : SQL Teradata, UNIX
Tools Used : Teradata SQL Assistant, Teradata Viewpoint, Techexcel.
Responsibilities:
Providing L1 and L2 client End users support in technical issues resolution via E-Mail, Voip and IM.
Handling Incident Management, Request Management etc. on daily basis through Techexcel tool.
Handling the End user’s issues in the migration of the technology to SQL Teradata.
Handling the various roles processing such as access approval and processing of the End Users.
Handling in identifying the issues such as data defects and providing the resolution on it.
Handling the issues like Query performance tuning and Spool space issues and working with L3 Support as well as with the concerned team for the resolution.
Awards and Achievement
Received award for Best Managed Project for Pepsico in 2012.
Received R & R Award in 2013.
Received Appreciation with the client and senior management in the project.
Training undergone
Have done 6 months training in Dot net and SQL Server from ATS Infotech, New Delhi.
Diploma in software Engineering from NIIT, New Delhi.
Worked on Project Big Bazar as software trainee from Petroways Software, New Delhi.
Co-Curricular Activities
Passed 4th National IT Aptitude Test organized by NIIT, New Delhi.
Attended NCC Camp organized by NIC Ranchi.
Participated in Extra Curricular Activities held during School time.
Academic Details
2012
MCA
Punjab Technical University, Jalandhar with 73 %
2009
B.Sc(IT)
Kuvempu University, Karnataka with 63%.
2006
10+2
CBSE Board with 63%
2003
10th
CBSE Board with 73%.
