Profile
• Unrivalled natural ability to communicate with people.
• Ability to produce strong and meaningful relationships with high-profile individuals.
• Strong organizational skills.
• Determined to deliver results, irrespective of the challenge at hand.
• Outgoing, sociable individual to whom others can easily relate.
• Hard working and driven by personal results and strong team player.
• Enthusiastic and motivates well.
Career Summary
Jennic Engineering
April 2013- present
Business Development Consultant
– Customer interaction and relationship building
– Generating new leads
– Determining new opportunities by analyzing business needs
– Expanding client base
– Handle Customer Feedback
– Researching customers and new market developments
– Supplier interaction and relationship building
EarthStream Global Specialist Recruitment
November 2013- March 2013
German Recruitment Consultant
– Generating new leads in potential markets
– Development of CV’s
– Headhunting
– International recruitment
– Company Value Propositions
– Advertising
– Telephonic interviewing
– Updating of database
– Closing deals
Mindpearl Global
June 2013- October 2013
German Senior Customer Service and Support Representative
– Leading a team of 8 CSSR’s
– Quality analysis on calls and emails
– Handling escalated calls
– Direct liaison with the Swiss based client Edelweiss
– Monthly reporting for all KPI’s, sales targets, refunds and compensation
– Monthly one on one coaching with representatives
– Reporting directly to client and account manager
– Tour operator sales feedback
Mindpearl Global
March 2013- May 2013
German CSSR (Customer Service and Support Representative) Edelweiss Air
– Contacting clients for upgrade sales
– After flight complaint resolution
– Issuing of tickets on global ticketing system
– Handling inbound calls and emails (German language)
Mindpearl Global
July 2012- March2013
German CSSR (customer service and support representative) Delta SkyMiles
– Contacting clients for upgrade sales
– After flight complaint resolution
– Issuing of tickets on global ticketing system
– Handling inbound calls and emails (German language)
Education & Skills
2009 – Matriculated with distinction from German International School (IEB), Cape Town
2009 – DSD II International German Language Certificate of the Education Ministers Conference
2010 – BEng Industrial Engineering, Stellenbosch University
2011– Bcomm. Investment Management, Stellenbosch University
Subjects Included: Financial Accounting, Business Management, Industrial Psychology, Statistics, Information Systems, Business Communication, Public and Development Management, Theory of Interest.
2012- 2015(June): Bcomm. Financial Management (UNISA)
Subjects Included: Strategic Management, Business Management, Strategic Implementation, South African Financial Markets, Management Accounting.
August 2014 Certificate in Financial Trading- Academy of Financial Trading (completed)
August 2014 Advanced Certificate Excel with Business (completed)
March 2015 Financial Risk Management Course completed
Attained Skills
– Microsoft Office (Excel, PowerPoint, Access and Word)
– Qfiniti reporting program ( Reports, Quality, Feedback)
– Master Excel with Business Course Completed
– Axres- International flight booking platform for most major airlines
