Profile
• Experienced Project Manager and IT professional with over 10 yrs. experience with financial expertise in successfully leading technical teams on a range of projects in the healthcare, banking and retail sectors.
• Exposure to financial accounting, management accounting, corporate finance and International finance.
• Rich exposure to diverse cultures by having worked in United Kingdom and The United States of America with 8 years of Banking Experience with Capital One UK, Lloyds TSB UK, Capital Group USA and Fidelity India, and Sun Trust USA , RBS United Kingdom in the IT Sector.
• Goal oriented and result driven individual with strong interpersonal and communication skills with zeal to understand and provide the customer with best solutions in place.
• Proven skills on Risk Management, Crisis Management and Stakeholder Management.
• Excellent track record of accolades received for Portfolio Management, Customer Level Feedbacks, and Employee Engagement Feedbacks.
Program Manager, Royal Bank of Scotland Infosys Ltd., India
Jun 2015 – Till Date
• Anchoring a large program for Royal Bank of Scotland that ensures cross brand transactions across group brands.
• Liaised with as much as 11 platforms to and initiated engagement post performing impact analysis with the designers.
• Conducted Test Risk and Test Data risk assessments at program level and co-ordinated for the same from each platforms.
• Ensured project deliverables as per SOX compliance is maintained at both project and programme level.
• Initiated workshops, training programs across platforms to ensure each project within the program has the right understanding of the program goals.
• Liaised with designers to ensure the architecture met the organizations business needs.
• Conducted feasibility for tools to be considered for Test Management of the Program.
• Set up and Organized all platforms test planning into Quality Centre by performing all the administration activities.
• Created folder structures based on configuration management compliance and procedures.
• Co-ordinated with UAT teams to work towards a collaborative approach to derive test strategies for successful implementation of the program.
• Liaised with each platform teams to understand their approach towards testing and implementation and their environment requirements.
• Liaised with Release teams to ensure the environments are ready and prepared for Test Execution.
• Liaised with Release teams and platform teams to ensure integration of all platforms in a Centralized Test Environment.
• Consulted with each platform teams and advised them of any improvement areas that could be brought about to ensure maximum coverage of the platform to avoid defect leakages at program level.
Project Manager, Sun Trust Infosys Ltd., India
May 2012 – May 2015
• Facilitated requirement gathering, analysis, conducted workshops, issue clarifications, reviewdocumentation, ensured testing traceability, sign off by all the stakeholders, and owned the change management to scope in order to define the project requirements functional and non –functional.
• Lead the estimation activities considering org / unit Q&P goals, reviewed the estimates and communicated to all stakeholders in order to plan for required budget and resources to successfully execute the project.
• Worked on tools like Microsoft Project, HP Quality Centre, PowerPoint and Excel for smooth execution of software testing projects.
• Prepared resource plans including people, space, infrastructure, and liaised with required groups in order to fulfil the project resource requirements.
• Prepared a detailed project schedule, baselined the same, and managed any changes in order to ensure on time delivery of the project.
• Identified quality goals and processes with help from SQA, complied with internal quality mandate, planned for training the team, and prepared a comprehensive quality plan in order to ensure high quality delivery.
• Created a risk management plan clearly identifying the risks and its mitigation and baselined the same with all the stakeholders in order to minimize any adverse impact to the project.
• Performed portfolio analysis plan and executed transition activities, as per the plan in order to get into a steady state as agreed with the customer.
• Allocated work, tracked the project scope, schedule, quality, resource requirements, financials, risks, SLA’s on a periodic basis, took corrective measures, and communicated to all stakeholders, as per the communication plan.
• Scheduled, monitored, reviewed and controlled all the project phases in their entirety in order to deliver project successfully as per project goals.
• Allocation of activities to right people, plan for and mentor the team in competency development of team, implement performance management as per organizational guidelines, team building, compliance to HR processes, mentoring the team and participate in recruitment activities in order to motivate the team for successful delivery of the project.
• Tracked and complied to all Quality Assurance parameters including budget submissions, invoicing, testing milestones and closure reports, resource allocations and CSAT / ESAT plans.
• Built formal and informal customer relationships at project level and be the SPOC for customer for project related activities, provide reports and value articulation.
• Documented and shared team learning’s from the project to seek information and leverage knowledge from other projects to drive higher efficiency and preserve organization knowledge.
• Initiated Kick Off meetings with the clients to introduce the team members and to create rapport between the onshore and offshore members to ensure smooth communication in the Onshore – Offshore model.
• Negotiated timelines with the client with precise reasoning to extend the scheduled deliverables.
• Prepared Daily, Monthly and Quarterly Status and Test Summary reports to be shared with the Senior Management.
• Participated in Internal audits, external audits, CMM Level 5 audits to ensure projects meet the required standard.
• Managed more than fifty resources across seven projects in the banking sector.
• Participated in Full Life Testing Lifecycle viz. conducted Test Plan reviews, TSM Reviews, Test Data requirement reviews, Test Readiness Meetings, Test Exit Meetings, Defect Triage calls, and ensure all test artefacts are tracked in SharePoint.
Project Consultant Unitech, United Kingdom
May 2011 – Oct 2011
(MBA Consultancy Internship)
• Investigated economic conditions of various gulf countries to evaluate feasibility for Unitech’s expansion strategies.
• Conducted a Porters Five forces analysis to evaluate the competitors in selected regions.
• Formulated questionnaires to support the market research in developing expansion strategies.
• Formulated SWOT analysis, resulting from PESTEL and Porters Five Forces to deduce strategic options in TOWS matrix.
• Analysed financial statements to establish the cash position of the company by performing a thorough ratio analysis as per the IFRS accounting rules.
• Planned activities, finalised reports, developed tools to evaluate the development of expansion strategy and financial feasibility using the net present value analysis in the areas of Corporate Finance.
• Evaluated the capital structure and performed gap analysis to identify areas for process improvement.
Project Lead, Fidelity Keane India, India
April 2010 – Aug 2010
• Successfully managed and mentored a team of 4 software engineers in testing an ERP OracleApps Healthcare application.
• Trained a team of 10 software engineers on the testing concepts, banking domain and the health care domain.
• Sole point of contact for the client and liaised with Senior Management to establish better understanding of client requirements.
• Represented Keane at Fidelity India to execute a functionality test on OracleApps Health Care for their clients.
• Acquired extensive knowledge of the Health Care Insurance domain whilst working at Fidelity India.
Project Lead, Capital Group Wipro Technologies, India
Jun 2009 – April 2010
• Managed three projects involving testing of web applications of Capital Group funds.
• Negotiated timelines with the client to ensure on time delivery of the project.
• Monitored the progress of the project on a regular basis and delivered successfully before the said deadlines.
• Investigated errors and escalated on a timely basis to ensure smooth execution of the project.
• Liaised with the onsite team member to gather requirements and prepared business documents with the relevant information.
• Organized test cases in test management tools and scheduled them to be executed at the agreed timelines.
• Organized documents in version control softwares for better management.
• Prepared the invoice for all the projects on a monthly basis running within Capital group.
Project Lead, Lloyds TSB Wipro Technologies, India
May 2008 to May 2009
• Led and appraised a team of 3 members for the execution of a testing project at Lloyds TSB, United Kingdom.
• Planned the resources and activities for the team members to ensure timely deliverables.
• Optimised and proposed better testing processes to be implemented in the testing activities.
• Evaluated different methods of better organizing project and developed necessary tools, which would ease project management viz. query tracker, status tracker, issue tracker, traceability matrix.
• Recruited resources and mentored the new team members joining the project by conducting brain storming sessions.
• Prepared business documents per requirements from the client.
• Managed the project from its conception to delivery.
• Nominated team members for award recognitions for their outstanding performance in the project.
Software Tester, Capital One Wipro Technologies, United Kingdom
Sept 2007 – April 2008
• Represented Wipro Technologies at Capital One, United Kingdom for the testing of their Banking Operations Application being developed.
• Investigated errors in the software development and reported it to the Business Analysts.
• Surpassed the count of average defects found during the testing phase.
• Decreased time to deliver by ensuring strict Quality Control procedures.
• Participated in on call rotas during production phase to ensure smooth implementation.
• Advised changes in business processes in the software to ensure smooth execution of Bank Operations.
• Mentored team members to speed up execution of the project.
• Informed the Client about the off schedules that would be expected.
Onsite Co-ordinator, Gilbarco Veeder Root Wipro Technologies, USA
Oct 2006 – Aug 2007
• Liaised between team members at Gilbarco Veeder Root, USA with the offshore team at Wipro Technologies for the development of Business requirement documents to ensure smooth execution of the project.
• Enhanced testing solutions using LEAN initiatives viz. Test Case prioritizations and Orthogonal Arrays.
• Planned activities for team members for on-going project tasks for smooth and on time delivery of the test case deliverables to the client.
• Liaised with the offshore team members for knowledge transfer from the onsite to the offshore team.
• Negotiated with the client for preparation of project plans for task scheduling purposes.
• Allocated tasks to the offshore team and supported them towards completion of tasks.
Point of Sale Consultant, Wipro R&D Wipro Technologies, India
Aug 2005 – Sept 2006
• Identified critical business processes in the retail industry in accordance with the Association of Retail Technology Standards in order to create automated testing solutions.
• Researched different testing solutions, which could facilitate efficiency for the Point of Sale testing in the retail Industry.
• Honored with Point of Sale Athena Award for successful collaboration with Hewlett Packard for the Point of Sale testing solution developed.
• SPOC for the Point of Sale Centre of Excellence with the Pre-sales team to market the testing solution across the
North American Geographical segment.
• Recruited resources for Test automation and Manual testing for various testing projects across the organization
for the testing services division by actively participating as an Interview panel in walk-in interviews.
• Demonstrated the retail testing solution by conducting presentations customized for individual clients.
Mainframe Developer, Albertsons Wipro Technologies, India
May 2004 to July 2005
• Developed and tested new software that converted product bar codes to Global Trade Item Numbers.
• Liaised with team members to modify programs related to universal product codes.
• Planned testing activities of Global trade item number converted programs.
• Achieved retail experience and understood the core business process of the retail industry.
Qualifications
Bachelor of Engineering – Information Technology
Visweswariah Technological University, Belgaum, India
Jun 1999 – Jun 2003
Master of Business Administration (MBA) – Finance
Aston University, Birmingham, United Kingdom
Sept 2010 – Nov 2011
One of the Top 100 Business Schools in the World
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