Profile
I have an EU Passport and hold several Certificates and Diplomas. I qualified as a Turner/Toolmaker.
As a Client Support Specialist I provide our customers and stakeholders business value by performing in the following expertise:
Project management experience
Focusing and improving customer relationships
Maintain and improve quality control
Experience in gears, gearboxes, differentials, powerpacks and wheel stations
Good administrative and quotation/estimating skills
Function with and support the project team.
Employment History
Denel Gear Ratio, Alberton
(BAE Systems Gear Ratio)
Client Support Specialist August 2005 – Present
Technician (contractor) April 2001 – July 2005
Denel Gear Ratio develops and manufactures mechanical transmission products for special vehicles, mining and earthmoving equipment, industrial machinery and traction locomotives. (Transfer cases, Power Shift transmission, Suspension assemblies and related components). Denel Gear Ratio is ISO compliant.
Manage industrial contracts to manufacture and supply components for external industrial customers
Complete management of all repair and upgrade work on transmissions and axles (differentials and wheel stations)
Register all transmissions and assemblies returned for repairs or upgrade
Load sales order to enable the processing of a works order
Compile quotes, failure reports and tenders for the repair or upgrade of assemblies and forward to client.
Obtain order number or approval from client and update sales order on ERP system
Complete management of all warranty claims on transfer cases
Register warranty claims
Process and evaluate all claims
Liaise with client regarding the acceptance or rejection of claims
Follow-up the payment of valid claims and notify client of progress
Maintain failure records, warranty and repairs
Compile statistical reports
Perform reliability analysis on product.
Creating technical documentation for the above assemblies
Process and liaise all manufactured spares requirements with production, for external customers and internal repair orders.
Importing of spares for local industrial customers
Manage cycle counting in the spares stores and process findings.
Configuration control for the above assemblies
Create and Maintain – Item Data, Bill of Materials, Route Sheets and Shop Floor Control on ERP system.
Monitor and co-ordinate the repair and upgrade of the above assemblies.
Responsible for taking the local project meeting minutes
Spaar on Spares, Johannesburg
1 December 1999 – 31 March 2001
Salesman
Counter sales of motor spares, telephonic sales, quotations, ordering of spares, motor repairs and equipment.
Reumech Gear Ratio, Alberton
May 1982 – May 1999
Technician (contractor) Nov. 1996- May 1999
Co-ordinate pre-production repair/upgrade program on powerpacks, transfer gearboxes, differentials and wheel stations.
Control, monitor and record the reconditioning program on gearboxes.
Compile estimates, tenders and quotes.
Create stripping lists and technical documentation
Create and maintain – item data, bill of materials, route sheets and rework orders on BAAN (ERP system).
Liaise with clients, suppliers, staff and workshop personnel.
Senior Process Planner March 1991- July 1996
Create technical documentation.
Compile manufacturing processes for gears and gearbox components.
Conduct investigations, repair analysis and design review.
Purchasing of gear cutting tools for new projects.
Introducing and implementation of the new computer system BAAN (ERP) within the department.
Project Technician Jan. 1990- Feb.1991
Control and monitor the reconditioning program on gearboxes.
Produce progress reports.
Trouble shooting and conduct technical investigations.
Quality Control Inspector May 1982- Dec. 1989
Supervise patrol inspectors; maintain process requirements and quality standards.
Calibration of measuring instruments and measuring machines.
Gear technology and gear data calculations.
B. A. Buckley Engineering
June 1979-April 1982
Apprentice Turner, Turner and Quality Inspector
Manufacturers of butterfly valves and pumps.
Inspect machined components and assemblies. Testing and record keeping.
Manufacture components for valves, pumps and mining industry.
Training on all skills of turning.
Makepeace Engineering.
Apprentice Tool and Die Maker
April 1979-May 1979
Don’s Engineering.
Apprentice Tool and Die Maker
Aug.1978-March 1979
Pan African Industries
Apprentice Tool and Die Maker
Feb. 1977-May 1978
Education & Qualifications
Certificate: Programme in Project Management 2012 University of Pretoria
Higher Diploma: Business Management 2004 Damelin Management School
Diploma: Production Management (1st Class) 1994 Damelin Management School
Diploma: Project Management 1989 Damelin Management School
Certificate: Advanced Metrology – Part 1 1984 Naschem Institute
Qualified Artisan : Toolmaker/Turner 1981 Apprenticeship (1977 to 1981)
Certificate: National Technical Certificate III 1980 Johannesburg Technical College Fitting and Machining (NTCIII)
Certificate: Standard 9 (NTC II) 1974 John Orr Technical High School
Achievements: Meritorious work in Mathematics 1973
Courses & Training
September 2006 Advanced Excel Functions
May 2006 Managing Projects with MS Projects
August 2001 Groupwise 5.5
July 1994 First Aid Level 1
December 1990 Effective Speaking and Human Relations
IT Experience
INFOR (ERP system), BAAN (ERP system), MS-Word, Excel, Project and PowerPoint.
Hobbies & Interests
Soccer, athletics, road running, cycling, hiking, motor racing.
