WORK EXPERIENCE
September 2015 – Present
Senior Consultant
Chaucer Group Limited
Client: Global Oil & Gas Company:
Project Manager in the global Marketing Technology Programme team.
Project Management: Manage the successful delivery of new technology solutions that support the strategy and objectives of the Marketing team. Resolve issues for each of the projects and protect against potential scope creep and delivery time shifts.
Stakeholder Management: Orchestrate business and IT priorities ensuring a synergised alignment between approach, stakeholders expectations and decisions
Change Management: Ensure the engagement and involvement from the multiple stakeholders is sustained and that the momentum is maintained throughout the various projects.
June 2014 – August 2015
Consultant
Chaucer Group Limited
Client: Global Oil & Gas Company:
Programme Integration & Change Control Lead in the Central PMO team for a global SAP implementation programme.
Project Management: Created detailed integrated project plans and lead global cross-functional meetings to ensure requirements and timescales of the project are met.
Programme Management: Managed the programme risks and issues, produce status reports, coach and upskill other planners to establish a common skill base, create template project plans and support the management of the programme schedule.
Change Control & Governance: Developed governance processes, ensure that they are adhered to and that proposed system changes are tracked and communicated appropriately throughout the approval process.
IT & Business Integration: SME for the software used to capture change requests, risks, issues, work requests and defects across the entire global programme. Responsible for the quality of data, use of system, production of reports and analysis of trends. Represent the programme for any changes to the software itself.
Internal Work: Sales support to bring in new business from both existing and new clients.
People Development Manager to support and advise fellow consultants at Chaucer; Produce materials to upskill colleagues on project and programme management assignments.
Feb 2013 – May 2014
Airport Operations Project Manager – Veolia Water, Airports Contract,
Project Management: Managed a variety of operational projects across UK airports, mainly Heathrow, Luton and Edinburgh.
Stakeholder Management: Satisfied the requirements of numerous clients whilst obtaining the best value from suppliers.
Contract Management: Undertook day to day activities to ensure Veolia Water meet their contractual requirements; providing a water and waste water service to ensure the airport remained operational.
Business Development: Involved in strategic business development activities, from ensuring contract extensions, identifying new clients and new markets, through to managing the tender process.
Jul 2012 – Jan 2013
Change & PMO Manager
Veolia Water, Business Convergence Team,
Change Management: Implemented the most appropriate methods of change management to ensure a smooth transition whilst understanding the links and dependencies between the various workstreams; IT, Transactional Finance, Procurement, SAP implementation and Human Resources.
Stakeholder Management: Management of the relationship with the change management team in the Head Office in Paris.
Performance & Risk Management: Facilitated the identification of risks and reviewed and monitored the performance of the workstreams.
Project Management: Monitored progress against programme plan and in charge of ensuring the project was delivered on time and in budget.
Jan 2012 – Jul 2012
Business Separation Project Manager
Veolia Water, Business Sale Team,
Project managed part of the sale process of Veolia Water’s regulated companies worth £1.24bn, focussing on the
separation process, implications and costs for the company’s shared services function and other related operations. This included looking at future business structures, financials, people implications, understanding stakeholders’
requirements, understanding legal implications, managing the input of consultants, creating documents for bidders,
responding to the bidder’s questions and ensuring the two parts of the business can operate efficiently and to a high
standard post separation.
Sep 2010 – Jan 2012
Contract Performance Manager – Veolia Water, Capability Centre,
Veolia Environment Global Award Winner for the design and implementation of a company leading performance management structure across Veolia Water UK’s business units, that resulted in the increased visibility of performance data and the improvement of employee engagement.
Performance Management:
Implemented consistent measures within the performance management structure to allow for benchmarking and to ensure alignment with the overall direction of the company. Reports are being used at UK and parent company level.
Deployed a user-friendly Business Action Plan approach that simplified the direction of the individual business unit, having the ability to link the company’s goals all the way through to form individual’s objectives.; Assisting the business with creating and tracking contractual and commercial KPIs for the management of performance.
Specific Business Unit Assistance:
Successfully improved the reporting and commercial understanding of a poor performing contract under difficult circumstances (financial, governance). Focused on the contractual KPIs and extracting additional benefit from the contract
Business Strategy:
Project managed and coordinated ‘Project Evolution’, the development of Veolia Water UK’s strategy.
Interviewed and ran workshops with the senior management team to identify the company’s core capabilities, our competitive edge, the market growth potential and our competitors’ strengths to enable the business to prioritise its future service offerings
Sep 2008 – Aug 2010
Business Graduate
Veolia Water
Four key placements including the role of Inauguration Manager for Veolia Water in Oman.
• Customer Relations, Apr – Aug 2010
• Economic Regulation, Oct 2009 – Mar 2010 including Veolia Water, Oman, Inauguration Manager, Jan – Feb 2010
• Corporate Responsibility Services, Mar – Sep 2009
• Communications Team, Sep 2008 – Feb 2009
Oct 2007 – Feb 2008
Accounts Assistant – B&Q (Head Office), Expenses & Credit Control Dept,
Jul – Sep 2006
Accounts Assistant – Skandia (Southampton), Accounts and Expenses Teams
May 2006 – May 2007
Fundraising & Finance Officer – Community Action (Charity) at Exeter University,
EDUCATION & PROFESSIONAL DEVELOPMENT
APM Introductory Certificate in Project Management (2011)
Institute of Leadership and Management Qualification (2010)
Additional Training: Project Management, Health & Safety, Microsoft Office, National Water Hygiene
2004 – 2007 University of Exeter
2:1 in Economics, BA Hons (Finance, Statistics, Business and Management)
OTHER ACHIEVEMENTS & INTERESTS
• Volunteering: Charity and community work (for example Volunteer Group Leader – Summer Adventures, Aug 2007)
• Mentor: For new starters in Veolia Water.
• Treasurer: for the Motorsport Society at Exeter University.
• Travelling: Australia and New Zealand solo travels. Also travelled around Africa, North and Central America, Asia and Europe.
• Sport: Football, Golf and Tennis.
