Career Objective:
To perform in a challenging role of a well-reputed organization, where I can support the business by implementing best practices and adhering to the organizational core values underpinned by my analytical skills and positive approaches.
Profile Summary:
I am a result-oriented, energetic and highly committed professional, who can be a catalyst in driving the organization’s performance and will work for adding value to the organization, its staffs, clients and users of services. Having 14 years of excellent track records in managing complex operational and project activities in various environments, I am proficient in diverse challenging roles. I am flexible and able to focus on delivering business outcomes with strong commitment and adhering to best-practices. I have the proven ability to resolve complex problems and determine the appropriate solutions, even under stressful situation.
My personality is driven by the fundamental values of honesty, loyalty and trust. I am a valued team-player with compassionate and collaborative attitudes. With strong interpersonal communications skill, I can influence the team-members for achieving the organizational goals, and can lead from the front and manage stakeholder expectations for successful delivery.
I am interested to work for the organization established with high promise and believe that I will be able to contribute to the success of the organization, its financial and operational objectives.
Areas of expertise:
• Operational excellence and efficiency.
• Project life-cycle management.
• Nurturing and developing teamwork.
• Progress tracking and reporting.
• Action-plans identification and execution.
• Resource optimization.
• PRINCE2® Practitioner.
• ITIL® Foundation in ITSM.
Previous Positions:
May 02, 2014 – May 24, 2015 May 25, 2015 – current
Principal Engineer
Core and Services Projects, Deployment and Projects Department, Technology Division, Grameenphone Ltd.
Tasks Performed:
• Delivered multiple projects on core network and charging system.
• Managed and driven project team execution phase to smooth operational handover.
• Ensured business requirements are suitably defined, understood and signed off.
• Managed proactively project risks and issues, and minimize their impact on the project.
• Communicated regularly project expectations with team members and stakeholders, and use their feedback to optimize progress.
Accomplishments:
• Met the business requirements to cater the on-going traffic growth through on-time delivery.
Jan 01, 2014 – May 01, 2014
Senior Specialist
Partner Management Department, Technology Division, Grameenphone Ltd.
Tasks performed:
• Led Bangladesh Railway Telecom System Modernization Project as Project Manager and Contract Owner.
• Worked on end-user awareness and competence development.
• Managed contract with multiple vendors.
Accomplishments:
• Successfully handed-over the project to the BRTS O&M team.
• Educated BRTS O&M team and Railway Telecom concerns on the newly deployed system.
Aug 01, 2011 – Dec 31, 2013
Deputy General Manager, Head of BRTS O&M
Partner Management Department, Technology Division, Grameenphone Ltd.
Tasks Performed:
• Designed and led Bangladesh Railway Telecom System Modernization Project as Project Manager and Contract Owner.
• Led BRTS O&M team for maintaining BRTS, as per GP-BR contract.
• Prepared telecom manual for BR telecom department.
• Conducted RFI, RFQ, POC on new solution feasibility and final RFQ.
Accomplishments:
• Completed successfully Bangladesh Railway Telecom System Modernization Project in entire Bangladesh Railway Network as per project scope within time and budget.
• Developed new automated tool for railway telecom system efficiency tracking and analytical reporting.
Apr 07, 2010 – Jul 31, 2011
Deputy General Manager, Head of Regional O&M, Bogra
Regional O&M, Operations Department, Technology Division, Grameenphone Ltd.
Tasks Performed:
• Led Regional O&M, Bogra through planning, developing and allocating appropriate resources.
• Supervised and monitored network KPI and OpEx KPI.
• Enhanced operational efficiency of network O&M for quality positioning.
• Liaised and coordinated with internal and external stakeholders.
• Coordinated and enforced configuration and change management policies and procedures.
• Facilitated support for infrastructure sharing with other operators.
Accomplishments:
• Maintained network KPI within threshold successfully.
• Delivered network OpEx KPI with significant savings.
Mar 31, 2009 – Apr 06, 2010
Manager, Regional Excellence and Efficiency, Chittagong
Regional O&M, Operations Department, Technology Division, Grameenphone Ltd.
Tasks Performed:
• Executed multiple OpEx efficiency-driven projects.
• Managed and developed regional vendors for operational efficiency.
• Maintained 1st line core power system O&M.
Accomplishments:
• Delivered network OpEx KPI with significant savings.
June 06, 2007 – Dec 05, 2007
Deputy Manager
Dec 06, 2007 – Mar 30, 2009
Manager
Head of Regional O&M Power, Chittagong Region
Regional O&M, Operations Department, Technology Division, Grameenphone Ltd.
Tasks Performed:
• Led regional Power System O&M team.
• Executed multiple power related OpEx efficiency-driven projects.
• Managed and developed regional vendors for operational efficiency.
• Managed internal and external stakeholders.
• Maintained 1st line core power system O&M.
Accomplishments:
• Maintained network OpEx KPI with significant savings.
• Delivered successfully OpEx-efficiency driven projects and initiatives.
Jun 01, 2004 – Jun 05, 2007
System Engineer
ZTE Corporation Bangladesh Office
Tasks Performed:
• Performed installation and commissioning, regular operation and maintenance for MSC/VLR, HLR/AUC and Billing system of WorldTel Bangladesh Ltd.
• Worked and supervised the installation, integration, configuration and commissioning as well as O&M work for nationwide digital exchange (PSTN) projects.
• Prepared documentation on O&M support manual, installation and commissioning manual.
Accomplishments:
• Successfully executed nationwide PSTN projects under assigned areas within time and budget.
• Developed competence among team-members for rollout and O&M activities.
Jun 01, 2002 – May 31, 2004
Unit Manager, Chittagong
Tasks Performed:
• Led over-all Village Phone program in Chittagong Unit.
• Supervised Nokia service center.
Accomplishment:
• Provided expertise support to Grameen Foundation USA for successfully implementing the Village Phone program in Uganda.
Aug 01, 2001 – May 31, 2002
Officer, Planning and Coordination
Tasks Performed:
• Worked as “Project Coordinator”, “Project Leader” and “Content Developer” of an information-based multi-media CD for Grameen Foundation USA focused on Grameen Bank and Grameen Organizations.
• Prepared solution proposal for software, hardware and network connectivity.
• Planned and managed Match Grant Facilities (MGF) for software export-oriented activities.
Accomplishment:
• Successfully delivered multi-media CD project for Grameen Foundation USA focusing Grameen Bank and Grameen Organizations with full satisfaction of stakeholders.
Additional Information
Professional Accomplishments:
A. On-going Projects:
Telenor Global Shared Services Transformation Project: [project was governed by Telenor group]
i) Infrastructure Consolidation (SPARC and X86 platform) [Mar’15 – Feb’16 (forecasted)]
My role: Project Manager for Grameenphone Ltd.
Project Brief: Deployment IT infrastructure for reaching the target-state technology of Telenor group, a series of technology transformation initiatives have been initiated by Telenor Global Shared Service in order to build a foundation for future initiatives with significant cost reduction. The scope covers deployment of new VMware cluster and new SPARC platform, which will leverage on GP’s existing Backup, Network and Storage infrastructure with lower the cost and improve capabilities along with stable infrastructure operations.
ii) Application Migration [Sep’15- Mar’17 (forecasted)]
My role: Project Manager for Grameenphone Ltd.
Project Brief: Migrating applications under SPARC and X86 platform to GSS virtualized platforms will deliver significant cost savings by replacing existing silo-base IT infrastructure into a standardized, shared and service-oriented IT Infrastructure. This standardization and infrastructure sharing will lead to lower investment and operations cost, along with consistent higher availability, flexibility, efficient security management and monitoring options.
iii) Active Directory Standardization [Sep’15-May’16 (forecasted)]
My role: Project Manager for Grameenphone Ltd.
Project Brief: Standardizing Active Directory forest-domain and to maintain User /Application Authentication, Access Controls, Group Policies and Organizational Information.
Operating Platform:
• Standardized Windows Server 2012 R2 Operating System
• Replacement of out-of-support legacy Operating Systems
• Exchange 2013 messaging platform with enhance high availability.
B. Completed Projects:
GSS-GP IPLC link and relevant services migration:
My role: Project Manager for Grameenphone Ltd. [project was governed by Telenor group]
Project Brief: Establishing a new IPLC link for GP and Telenor Global Shared Service and migrating applications from existing and old GSS-GP and Accenture-GSS IPLC link. More than 78% of annual OpEx were saved through implementing this new IPLC link and subsequent migration activities.
Existing RAFM (SQL server) server upgrade:
My role: Project Manager [Internal project with GSS]
Project Brief: Increasing efficiency on high data load handling and enhancing performance during analysis of RAFM server.
Savar Data Center (White Cloud) ESX version upgrade:
My role: Project Manager [Internal project with GSS]
Project Brief: Upgrading VMware ESX version from 4.1 to ESXi 5.5 for 9 ESX servers containing 217 VMs consisting of both Windows and Linux OS for GP virtual platform.
Multiple Core Network Projects on access and core capacity deployment, IN projects:
My role: Project Manager [Internal project][Duration: May’14 to Jun’15]
Project Brief:
• New and expansion of core nodes (AMSS, AMGw, ngHLR, RNC, BSC)
• Charging capacity expansion in IN nodes
• Femto Server and Gateway deployment for 3G solution at small level
Bangladesh Railway Telecom System Modernization project
My role: Project Manager and Contract Owner [Duration: Apr’12 to Aug’14]
Project Brief: As per contractual obligation with Bangladesh Railway (BR), GP needs to maintain railway telecom system and infrastructure along with employees of the Bangladesh Railway Telecom Department (BRTD). Transforming nation-wide traditional copper-based system of BR network into efficient IP and fiber-base system with the objective for ensuring higher system availability with nominal faults and efficient manageability using latest IP-phone technology. Project deliverables were:
• Country-wide fiber back-bone readiness with 612 links under BR Network
• IP-base Train-Controller and Station-To-Station telecom system in entire BR network, with IP MPLS protection
• Fiber-based point-to-point railway signaling block communications solutions
Multiple nation-wide PSTN projects
My role: Delivery-lead [Duration: Jun’04- Jun’07]
Project Brief: Installation and commissioning of PSTN system for nationwide digital exchange at prime and remote locations of Bangladesh.
MSC/VLR, HLR/AUC and Billing system implementation project for WorldTel Bangladesh Ltd.
My role: Roll-out Engineer [2007]
Project Brief: CDMA-base solution deployment with MSC/VLR, HLR/AUC and Billing system for WorldTel Bangladesh Ltd.
Village phone business development in Uganda
My role: Expertise support on Village Phone program in Bangladesh.[2003]
Project Brief: The project in Uganda was based on a program that the Grameen Telecom established in Bangladesh. The Grameen Technology Center, an initiative of Grameen foundation USA (GF-USA), established the first replication of the Grameen Village Phone model with the launch of MTN VillagePhone Uganda (VP Uganda) in November 2003. Village Phone Uganda is a joint venture between GF-USA and Mobile Telephone Network (MTN), Uganda.
An information-based multi-media CD project for Grameen Foundation USA focusing Grameen Bank and Grameen Organizations.
My role: Content developer, Project Leader and Project Coordinator [2001-2002]
Project Brief: The multi-media CD captured the establishment of Grameen Bank, the basics of micro-credit, the Grameen Bank replication program and went further into unraveling the Grameen success stories by presenting the Grameen Families of Organizations.
Operational Skills:
• Crisis management.
• Engage and influence stakeholders.
• Respond positively and promptly.
• New policies and procedures introduction and acceptance.
• Change management.
• Relationship development.
• Resource optimization.
• Managing multiple tasks.
• Sharing and disseminating of information and knowledge products.
Personal Skills:
• Uphold integrity, trust and credibility.
• Creative, systematic and structured.
• Good interpersonal communicator and active listener.
• Analytical and result-driven.
• Innovative and agile in learning.
• Persuasive and articulate.
• Attention to details.
Education and Credentials:
• EMBA in Finance (CGPA: 3.39),
North South University, Dhaka, Bangladesh, Completion: 2013
• B.Sc. Engineering in EEE (CGPA: 3.22),
Bangladesh University of Engineering and Technology, Dhaka, Bangladesh,
Completion: 2001
• PRINCE2® Practitioner,
AXELOS Global Best Practice,
Effective: Nov 09, 2015, Expire: Nov 9, 2020
• ITIL® Foundation in IT Service Management, AXELOS Global Best Practice,
Effective: Aug 24, 2015
Languages:
English: Spoken-fluent, Written–very good
Computer skills:
Fully computer literate in business applications with Microsoft Office suite of programs.
Professional Training:
• PRINCE2® Agile; Practical Method Bangladesh Ltd.; Dec 18-20, 2015
• PRINCE2® Practitioner; ILX Group PLC, U.K.; Nov 07-09, 2015
• PRINCE2® Foundation; Practical Method Bangladesh Ltd.; Oct 26, 2015
• ITIL® 2011 Foundation; IBCS-PRIMAX Software (Bangladesh) Ltd.; Aug 23-24, 2015
• Feedback and Coaching Program for Leaders; HRX Consulting, U.K.; May 15-16, 2013
• Grameenphone Project Management Professional Training Program; ESI International; Apr 21-25, 2013
• Junos Operating System, Juniper router configuration, Junos Intermediate Routing; Ciscovalley Network Academy; Feb 07-12, 2013
• Core Rectifier System (Actura 4827 and 48701); Grameenphone Ltd.; Aug 27-28, 2008
• Leadership skill for Regional Team Leaders; Grameenphone Ltd.; Sep 03, 2007
• IN, CRBT and VMS of GSM system; ZTE India Pvt. Ltd.; Jun 19-Jul 05, 2006
• CDMA products (BSS, Network Planning and Optimization and MSS); ZTE University, China; Jul 19-Sep 25, 2004
• Networking and E-commerce; jointly by IEEE, Bangladesh section and Smartnet; May 30- Jun 20, 2000
Professional Affiliations:
• Member, Institution of Engineers, Bangladesh (IEB).
• Member, Institute of Electrical and Electronics Engineers (IEEE).
• Member, International Institute of Business Analysis (IIBA).
• Member, IEEE Young Professionals.
Employment History (starting with current employment)
Principal Engineer May 25, 2015 – current
IT Projects, Deployment and Projects Department, Technology Division, Grameenphone Ltd. (a subsidiary of Norway-based Telenor Group)
Responsibilities:
• Deliver IT project deliverables for capability and platform for new products.
• Drive the project team from execution phase to operational handover.
• Ensure proper alignment with Telenor Global Shared Services (GSS) and Accenture throughout the project life-cycle for successful delivery.
• Manage proactively project risks and issues, and minimize their impacts on the project.
• Communicate regularly on project expectations with team members and stakeholders, and use their feedback to optimize progress.
• Execute IT Transformation projects in-line with Telenor group strategy.
Accomplishments:
• Successfully completed “GSS-GP IPLC link and relevant services migration” project, “existing RAFM (SQL server) server upgrade” project and “Savar Data Center (White Cloud) ESX version upgrade” project.
