Profile
Proactive and highly organised individual looking for a Senior Customer or Client Facing Role where I am able to use my problem solving and creativity skills as well as my Project Management experience. Passionate about supporting and managing projects through to completion and facilitating productive and proactive working relationships. Able to manage competing priorities, own workload and work to deadlines independently and as part of a team. Excellent communicator with proven track record of networking at all levels and negotiating with challenging clients. I would be an asset to a good organisation with good track record of professionalism and going the extra mile to deliver excellent results for Clients.
Personal Achievements
• Starting & Managing a Business, Designing, Innovating & Marketing Sustainable Products, Financial Forecasting, Managing Budgets (2010 to 2011)
• Winning a £7,000 Communications Grant from Waste Awareness Wales and Developing a Communications Strategy (2012 to 2013)
• Completing the Bristol Half Marathon in 2 hours 4 minutes in (2007)
• Community volunteering: Instructing under 16s surfing lessons for Gower Surf Development (2011)
• I set up my own Upcycling Business and Completed the Prince’s Trust Enterprise Programme Course for starting a business (March 2010 – August 2011)
• I fulfilled a lifelong dream by travelling around Hawaii New Zealand and Australia, climbing Mountains, Surfing World Class Breaks and exploring Native Wildlife & Conservation Areas. (Nov 2009 – March 2010)
• Full clean driving license
Career Record
Client Advisor
Good Energy
(July – September 2015)
• Evaluating Energy Performance Certificates, MCS certificates, MPAN and Meter Read Tolerance Checker
• Registering new sites on an internal database and Government Ofgem database
• Using my attention to detail to check the accuracy of addresses, dates and serial numbers
I took 8 months out from full time employment at the end of 2014 due to personal circumstances.
Waste Technical Officer:
Wiltshire Council
(June to December 2014)
• Coordinating waste audits
• Reviewing, improving and updating risk assessments and personal protective equipment
• Delivering Consultations to members of the public to communicate changes to service
Recycling Promotions and Development Officer:
City and County of Swansea
(Aug 2011 – June 2013)
• Liaising with local newspapers developing press releases.
• Developing Communication Strategies and Campaigns including marketing materials.
• Organising and coordinating events and community engagement.
• Developing and delivering recycling education workshops to a wide range of audiences
• Completing Grant Applications and Managing Budgets.
• Conducting and analysing the results of participation surveys
• Ensuring the health and safety of myself and my colleagues at all times
• Organising and coordinating meetings with Management of new and existing residential developments.
Specialist Training & Qualifications
Great Planes IT Training for financial calculations Dec 2014
DocMan IT Training for setting up Projects on a Database, Granting Access Dec 2014
SNAP IT training May 2012
Excel IT training June 2012
PAMOVA 1 & 2 Oct 2011
Customer Service & Equalities Oct 2011
Prince’s Trust Enterprise Programme Course for starting a business Feb 2011
National Beach Life Guard Qualification Aug 2008
First Aid and Oxygen Administration Aug 2008
Degree Course: University of Wales, Swansea (Sept 2003 – July 2006)
Bachelor of Science in Psychology with Second Class Honours
• Research & Statistics, Clinical Psychology, Brain & Behaviour, Neuropsychology, Substance Misuse, Forensic and Health Psychology.
• Elected to research Schizophrenia and Perception of Socio-Emotive Stimuli as my final project, conducting data analysis using the SPSS software system.
College Education: Wiltshire College, Chippenham (Sept 2001 – June 2003)
A Levels: Mathematics, Psychology, Sociology
Other Employment
Various Temporary Contracts; Office Administrator, Data Entry, Senior Office Administrator:
Beach Lifeguard: Seasonal RNLI Beach Lifeguard, Gower Peninsula Beaches Swansea
(May 2009 – Sept 2010)
• Maintaining observations on the changing sea and beach environment
• Communicating with the general public providing safety information, Swansea Coast guard and the Lifeboats
• First Responder to any incident requiring first aid
Residential Child Care Officer: Notton House School, Bristol City Council
(Nov 2006 – May 2009)
• Delivering and coordinating community outreach and extracurricular activities.
• Counselling, reasoning with and engaging young boys with behavioural, emotional and social difficulties.
• Planning and implementing after school activities and assisted with homework sessions.
• Performing one to one key working sessions acting as a mentor and life coach for key boys.
• Writing care reports to contribute to the revision of care plans.
• Liaising with other industry professionals to discuss pupils’ progress.
Receptionist: Wales National Pool, City & Council of Swansea
(Jan 2004 – April 2006)
• Contributing to meetings with managers to discuss ways to improve the smooth running of the centre
• Dealing with customer enquiries over the telephone and in person using own initiative
Assistant Swimming Teacher: Springfield Leisure Centre, Wiltshire
(Jan 2007 – Jul 2007)
• Teaching water confidence and floatation to adults and children who are at the level of non-swimmers
• Helping to refine adult’s and children’s strokes at intermediate and advanced level
Voluntary Work Experience
Recycling Bin Warden: The Recycling Team, Swansea Bay Air Show (July 2011)
• Monitoring recycling bins at the Swansea Air Show and preventing contamination by members of the public.
• Distributing recycling bags to members of the public and providing information about various collection points.
Horse Riding Therapy Assistant: Royal Disability Association, Wiltshire (Apr 2008 – Jun 2008)
• Assisting with the tacking and un-tacking horses preparing them to ride
• Supporting disabled horse riders and encouraging them to participate in games and activities
Food Bank Assistant: Storehouse food bank, Trowbridge (March 2014)
• Retrieving donations of food parcels from members of the public and organising in the storage cupboard
• Making up and Dispensing food bags to people in crisis
Leaflet Distribution: The Green Party of England & Wales, Devizes Candidate (April 2015)
• Door to door leaflet distribution and communicating key political messages about policy
