Education
Master of Business Administration Annamalai University, Tamil Nadu
* Specialization in International Business May-2015
Bachelor of Commerce Gurunank College, Tamil Nadu
* Specialization in Commerce Dec-1999
Experience – Overall 13 plus Years’ Experience in BPO/Service Industry [ATM]
Diebold Systems Pvt Ltd Mumbai, India
Manager – Vendor /Project Management Sep-2014 to Till Date
* Responsible for Revenue, Vendor and Account Management
* Implemented process within the Team to achieve Vendor Payment and Recovery
* Brought in new Vendors with the best competitive price to cater the Internal Customer
* Achieved key results of Customer Long Pending Collection Outstanding
* Successful completion of Deployment of 1500 Plus ATMs PAN India
Euronet Services India Pvt Ltd., Mumbai, India
Chief Manager – Service Account Manager Oct-2013 to Aug-2014
* Was leading a Primary and highest Revenue Generation Account where in key responsible for the
Account and have a strong relationship with Customer to overcome challenges that arises
and anticipate any risks and keep the Company and Customer informed time to time with feedbacks.
* Increased the Revenue margin gradually month on month by identifying potential opportunities
* Reduced the Customer Complaint and Escalation by proactively handling them and understand
The pulse of Customer
Vortex Engineering Pvt Ltd., Chennai, India
Manager – Managed Services May-2010 to Oct-2013
* Led a team of 5 in Implementing Managed Services Set up for the Esteemed Customer in a short span
* Played a vital role in Process Improvement as an Internal Auditor of Quality Management System
* Improved Uptime by 2% and maintained it consistently to meet Customer SLA
* Reduced Days since Outstanding of Customer Collection from 3 months to 1 month
* Associated with Team to complete POC (Proof of Concept), preparation and signing of SLA
Diebold Systems Pvt Ltd Bangalore, India
Program Manager – Managed Services Apr-2008 to May-2010
* Successfully Deployed 2000 plus ATMs in a Circle which involves various coordination with Branch,
SWITCH Configuration, VSAT, Procurement, timely Delivery, Site Preparation, Commissioning and
Operationalise for end customer
* Effectively Monitoring 1200 Plus ATMs and having regular meetings and Reviews with Customer on
Performance of ATM Uptime and flag the challenges that are dependency from Bank that is pulling
down performance.
* Increased billing by identifying the opportunities and offering new services that increase the
Overall Revenue for the Circle
* Achieved 100 % recovery of 6 Cr from the CRA(Cash Replenishment Agencies) in 6 months by closely
Working with Bank and CRA
HCL Technologies Chennai, India
Team Leader – British Telecom Process Mar-2007 to Dec-2007
* Led a team of 17 members and received best TL Performance award
* Ensured 0% Attrition for a quarter and maintained it at a minimal Attrition rate overall
* Maintained Shrinkages less than 2% and successful in having only Planned Leaves among team
Sutherland Global Services Chennai, India
Subject Matter Expert – McAfee, Verizon Jun-2005 to Feb-2007
* Led a team of 45 members for Verizon process right from recruiting them to taking calls in
the Live Production floor
* Played a key role as bridge between Verizon and Sutherland by operating from Client place
* Led a team of 7 members who is trained as an expert watchdog for any new virus and reporting
them for speedy resolution and any new patterns observed
