Education & Qualifications
EDUCATION
• First Aid (Oxford)
• Oxford School of Photography – DSLR
• BSL – British Sign Language Year 1
• Art Clay Certification Level 1 (Teaching qualification) – London Jewellery School
• Basic & Advance Art Clay – London Jewellery School
• South London & Maudsley Awareness Training – Safeguarding Children & Adults
• South London & Maudsley – Fire training
• Intranet Management – ITESOFT.Share – dedicated to Electronic Document Management and Workflow
• Microsoft Project Essentials 2000/2002/2003 – London
• Implementing Microsoft Windows SharePoint Services 3.0 – M5060
• Training & Support Officer – 6 weeks training in Malaysia at Head Office
• Microsoft Desktop Support Technician – XKO
• Isle of Man Civil Service – Typing
• De Montfort University, Lincoln (Riseholme)
Higher National Diploma in Business & Finance (Distinction) 1991 – 1993
EMFEC II Word Processing (Distinction) 1992 – 1993, EMFEC I Typing (Distinction) 1991 – 1992
First Diploma in Business & Finance (Merit) 1990 – 1991
• St Joseph’s, Lincoln – 8 GCSE’s
Career Summary
Volunteer – Mencap, Oxford
(March 2011 – To Date)
I assist with a social group of adults with learning disabilities. The club meets every Wednesday between 7pm – 9pm, an average of 60 members attend each week to play bingo, listen to music, partake in crafts and socialise with one another. We serve sandwiches and refreshments and have a tuc shop available.
Federation of Ophthalmic and Dispensing Opticians – FODO
(February 2014 – to date)
HR Support & Office Manager & PA to CEO
• Email management (CEO)- drafting, responding, prioritising and printing
• Effective diary management involving sound judgment about the time required for travel
• Organisation of meetings, preparation of agendas, circulation of relevant papers
• Preparation of confidential correspondence, PowerPoint presentations and Word/Excel documents.
• Proof reading and amending documents/correspondence to ensure 100% accuracy on all work produced
• Compile and manage travel itineraries, achieving competitive pricing
• Organise and manage corporate entertainment as necessary, ensuring all arrangements run smoothly
• Meeting and greeting visitors at all levels of seniority
• Preparing letters and contracts of employment, chasing references
• Preparation, reconciliation and submission of travel and corporate expenses in a timely manner
• Recording of customers’ payments, banking of cheques.
• Maintaining office systems, including data management and filing
Oxford City Council/Oxford County Council
(December 2010 – October 2013)
ICT Project Co-ordinator & iPad Specialist – (March – October 2013)
• Support users through Windows 7 and Office 2010 upgrade
• Training and support for smooth transition to Windows 7 and Office 2010 software
• Application testing & research where applications are incompatible
• Investigate usage and licensing of unidentified software – identify upgrade/replacement/retirement
• Create test plans to ensure virtualised clients / web based apps are sufficiently tested
• Ensure all users are communicated with effectively – aims and objectives of the Windows 7 project
• iPad: build iPad to spec, test online applications, training & support for Directors/Councillors, produce all relevant support materials
Offices For The Future (OFTF) Equipment Co-ordinator
(April 2011 – March 2012)
• Project Manage roll out of new laptops to City Council employees for home working
• In-house training on office systems software & hardware for home working using VPN & CITRIX key fobs
• Installation and patching of Mitel VoIP telephones
• Procurement ordering and dispatching
• Preparation of documentation provided to support home working
• Development of data sheets to support the project
• ICT support & 1-2-1 support
• MFD support
Desktop Analyst-
(December 2010 – April 2011)
• Working on IT Service Desk providing first line fault resolution service
• Incident Management – resolving ICT issues in accordance with ITIL processes
• Log all calls using SupportWorks
South London & Maudsley NHS Foundation Trust (SLaM)
(September 2008 – December 2010)
Business Development/Commercial Support Co-ordinator
• Lead on current tenders in the absence of Head of Business Development
• Managed contract information, created systems to log process of Tenders, managed organisational filing system & contact database
• Developed an internal MS-Project 2003 training program to be delivered to directorate staff and provided training
• Performed project schedules in MS-Project for the delivery of ITTs and new initiatives
• Support local boroughs with the development of their Psychological Therapies marketing brochures
• Upkeep of intranet website including editing and formatting of documentation
• Liaised with auditors
• Scan for new business opportunities through OJEU/ HSJ and other electronic/hard copy journals
• Deal with requests from commissioning organizations for information, and liaise with the relevant clinical and infrastructure departments accordingly.
Events Co-ordinator & PA to Business Development consultant
• Organise all aspects of venue & catering
• Deal with both telephone and face to face enquiries
• Negotiate type and cost of service
• Responsibility of budgets
• Assign and coordinate staff for events
• Set up program of event and evaluate the service provided
• Collect and analyse data on projects undertaken and report on outcomes
• Organisation of Account Management Team meetings
Norwich Employment (October 2006 – September 2008)
Various long & short-term temporary roles: Anglian Windows / Bernard Matthews / Norfolk Constabulary & Anglia Crime Team / HSBC Insurance UK / Norwich City College – PA, Marketing, Office Manager, Events
Isle of Man Employment
(August 2003 – October 2006)
Learning Resource Manager (IOM International Business School)
• Management and development of the Learning Resource Facilities and systems
• Setting up PC’s, installing software, assigning personal drives & printers
• Re-mapping networks & phone systems
• Perform daily backups
• Provide student inductions
• Events organisation
• Diary & telephone management
• Book meetings & travel arrangements
• Maintain paper & computerised records
• Stationary & stock management
• Update of website and company templates
• Maintain confidential and classified filing system
IT Support (Dickenson Cruickshank Law)
• Installing and configuring computer systems
• Diagnosing and solving hardware/software faults
• Logging customer/employee queries
• Analysing call logs to spot trends and underlying issues
• Re-mapping networks & phone systems
• Perform daily backups
• IT helpdesk – support and troubleshooting in Windows XP/Microsoft Office
American Security International Ltd (AIG Inc.) Insurance Services
• Devising and maintaining office systems, including data management and filing
• Arranging travel, visas and accommodation screening phone calls, enquiries and requests, and handling them when appropriate
• Meeting and greeting visitors at all levels of seniority
• Organising and maintaining diaries and making appointments
• Dealing with incoming email, faxes and post, often corresponding on behalf of the manager
• Producing documents, briefing papers, reports and presentations
• Organising and attending meetings and ensuring the manager is well prepared for meetings
• Liaising with clients, suppliers and other staff.
Office Manager, promoted to Training & Support Officer, Project Team Member (ViewPoint Software Services Ltd)
(April 2002 – August 2003
• Client support for the Isle of Man & Europe
• Responsible for set up of new office
• Programme system to meet client requirements
• Record client needs to better the programme
• Organise training events
• Help desk
• Organise Viewpoint training department to run as internet café for Isle of Man Youth Games
• Sole charge of office
Project Specialist, Promoted to Project Manager (Orderwise Software)
March 2001 – April 2002:
• Installation of software and training within UK (linked with Sage Accounts)
• Organise quotations & negotiate contract
• Arrange specification and requirements for product specialist
• Provide aftercare service
Further work history: 1994 – 2001
• Travelled New Zealand, Australia & Europe – worked on a contract basis.
• Head Chef (Whitbread Plc) – Supervision of staff and rotas, maintained health & safety, food hygiene standards, stock and deliveries, prepared meals for 50+ covers.
• Chef (Rafters) – Maintained Health & Safety and food hygiene requirements, prepared meals for 100+ covers, stocktaking.
• Bar Person (Rovers Return) – Preparation of bar and bar area, Service to customers, Stock takes etc.
• Volunteered – Gibraltar Point Nature Reserve – assisted with butterfly trails and moth studies.
• Volunteered – Riseholme College & Cowley School: assisted with the partial hearing unit.
Relevant Skills
• Typing speed of 70 WPM
• Fully computer literate using – Microsoft Office Suite, including: – Word XP/2000/97/95, MS Project 2000/2002/2003, Visio, Outlook, PowerPoint, Excel, Microsoft Publisher, Microsoft Office, VoIP Phones and SupportWorks
• Experience in Windows Professional, Access, ProTrack, Access Accounts, Dreamweaver, Sharepoint Server 2007 (MS5060) Sametime, DameWear, Lotus Notes, OrderWise (Sage) and ViewPoint and EViews
• Strong communication skills (written and oral), excellent organisation and inter-personal skills
