Profile
Self-motivated with MBA & Electrical Engineering academic background and accomplished Risk Management/ Quality Assurance/ KPIs and Performance Management/ Business Process Management/ Internal Audit / Risk Management/ Bidding Management/ Regulatory Affairs/ Business Planning with more than 10- years of experience in Telecom , Transportation, Non-Profit and Water industries
Qualifications/Certifications:
MBA, KSU, 2009-2011 Risk Management Manager, NWC, 2015-Present OHSAS 18001:2007 Lead Auditor IRCA Certified
Secretary-General, SSQ, 2014-Present Certified Excellence Advisor (EFQM Model) Quality Assurance Manager
TTC, 2012-2014 ISO 9001:2008 Lead Auditor IRCA Certified
Electrical Engineering, KFUPM, 1999-2005 Business Planning and Regulatory Affairs Manager, STC, 2010-2012 Certified Lean SSGB
Quality Assurance Manager, STC, 2008-2010 Arab Certified Quality Manager (ACQM)
Quality Management System Team Leader, STC, 2006-2008 Certified Process Professional (CPP)
Master of Business Administration (MBA) 2011
(King Saud University, Riyadh, KSA)
B.Sc. Electrical Engineering 2005
(King Fahd University of Petroleum & Minerals, Dhahran, KSA)
Research Accomplishments:
Master Thesis Project: Analysis of Customer’s Brand Switching Behaviour with respect to Mobile service Providers at Saudi Arabia
Studied factors behind brand switching, likelihood of switching the current Service Provider, availability of customers’ recovery strategies and suggested strategic actions for Telecom Companies to reduce switching behaviour
Professional Certifications:
OHSAS 18001:2007 Lead Auditor International Register of Certificated Auditors (IRCA) Certified 2014
(Guardian Independent Certification Pte Ltd, Riyadh, KSA)
Effective Personal Productivity Leadership Training (Jun 04-Nov.05) 2013
(Leadership Management International, Riyadh, KSA)
Certified Excellence Mentor (Arab Quality Award) 2013
(King Abdullah II Center for Excellence, Riyadh, KSA)
ISO 9001:2008 QMS Lead Auditor International Register of Certificated Auditors (IRCA) Certified 2012
(Capable People, Riyadh, KSA)
Lean Six Sigma Green Belt ASCB (E) U.K. Certified 2010
(Middle East Quality Management Professional (MEQMP), Khobar, KSA)
Certified Lean Manager ASCB (E) U.K. Certified 2010
(Middle East Quality Management Professional (MEQMP), Khobar, KSA)
Arab Certified Quality Manager (ACQM) 2009
(Institute of Leadership & Management (ILM), Riyadh, KSA)
Certified Process Professional (CPP) 2008
(eBusiness Training Center (EBTRAC) in cooperation with BennuGroup, Bahrain)
Career Summary
National Water Company (NWC), Riyadh, KSA
(January 2015 – Present)
1. Risk Management Manager
• Establish, improve and maintain ERM Framework, Methodology and processes through risk identification, risk assessment and prioritization, risk mitigation, and risk monitoring.
• Evaluate the effectiveness of risks’ internal controls framework on periodic basis.
• Risk reporting in an appropriate way for different audiences, including business heads, CEO and BoD.
• Provide support, education and training to NWC-Staff to build risk awareness within NWC.
Saudi Society for Quality (SSQ), Riyadh, KSA
(June 2014 – Present)
2. Secretary-General
• Responsible for establishing the Society in terms of organization structure, staffing, key processes and management control system.
• In charge of running the operations of SSQ and reporting on the overall implementation of the SSQ’s activities to BoD.
Tatweer Educational Transportation Services Company (TTC), Riyadh, KSA
(July 2012 – December 2014)
3. Manager and Acting Director Quality Assurance Department
• Responsible for building Quality Management System and establishing Quality Assurance dept. which comprises of; Process Development, KPIs Management, Internal Audit & Operational Risk Management.
• Leading a team of 6-personnel and reported to the VP of Quality and Service Technologies.
Achievements:
• Developed and implemented policies and Procedures for all functions including HR, IT, PMO, Accounting & Finance, Contracting Management & Procurement, Planning & Design, Operations, Business Development, Legal & Enforcement, Customer Services and Quality Assurance departments.
• Developed and executed Internal KPIs to focus on implementing the firm’s strategy and improving the performance of TTC internal functions.
• Developed and executed External KPIs for monitoring the performance of TTC School Transport operators.
• Established Statistics and Data Analysis Division throughout TTC.
• Managed operational risks through conducting risk identification, risk assessment and prioritization, risk mitigation, and risk monitoring and reporting.
• Built an Internal Quality Audits system to ensure compliance and identify improvement opportunities.
• Implemented and managed Documents Control System throughout TTC.
Saudi Telecom Company (STC), Riyadh, KSA
(January 2006 – June 2012)
4. Business Planning and Regulatory Affairs Manager
(Sep 2010 – Jun 2012)
5. Quality Assurance (QA) Manager
(Apr 2008 – Aug 2010)
6. Quality Management System (QMS) Team Leader
(Jan 2006 – Mar 2008)
Key Profile: Joined STC as QMS Team Leader, rose through promotions to be Business Planning and Regulatory Affairs Manager.
Responsibilities:
• Working in the Business Planning and Performance dept. within Network sector and handling the responsibility of improving communication channels between the Network sector and other sectors
• Led a team of 5-personnel and reported to the Business Planning and Performance Director
• Analyzing Business Units’ Demand Forecast to estimate technical and financial requirements.
• Developing & implementing departments’ objectives as per sector strategy and identifying & closing gaps.
• Ensuring that technical Requirements of STC services comply with the regulations of CITC.
• Keeping abreast of CITC legislation & customer practices and advising NW-Staff on regulatory requirements
• Conducting high level study for STC strategic investment plans
• Managing the bidding phase of the CITC USF (Universal Services Fund) projects in all phases 3, 4, 5, & 6.
• Monitoring the progress of USF projects implementation and resolving the issues arise with CITC
• Managing CITC regulatory consultations (MNP, Disaster Recovery, Interconnection, MVNO, Infrastructure Sharing, etc) to safeguard STC’s interest.
Achievements:
• As bidding Manager of CITC USF3, STC has awarded the USF3 project among two aggressive competitors.
Quality Assurance Manager:
• Worked in the Business Planning and Performance dept. within Network Sector, led a team of 3-personnel and reported to the Business Planning and Performance Director.
• Provided quality services as per ISO 9001 Standards to the Network Planning & Performance Departments (Business Planning & Performance, Network Strategic Planning, Network Financial Planning, Access Network Planning and Core Network Planning).
• Developed Quality teams (including Process Management Team and QMS Team), defined roles & responsibilities and monitored achievements.
• Spread Quality message and persuade staff to adopt and incorporate quality methods into their work.
• Conducted internal quality audits on the Network Planning & Performance Departments.
• Provided QA trainings (Documentation Development & Internal Auditing).
• Developed internal SLAs (between Network & other sectors within STC) and external SLAs between STC and other organizations like ARAMCO.
Achievement:
• Developed Quality Management System for 5-Network Planning & Performance depts. as per ISO 9001.
Quality Management System Team Leader:
• Worked at Quality Assurance dept., led a team of 2-personnel and reported to the QMS Section Manager.
• Implemented Quality Management System (QMS) through Network GD including Planning, Design & Implementation and Operations & Maintenance departments.
• Developed and implemented document & record control processes and ensured records & documents are controlled from the point of origination till archiving.
• Provided QA document information and ensured service availability to the QA and other departments.
• Developed business processes in all levels according to eTOM framework.
• Defined process risks and relevant KPIs to ensure smooth process functioning.
• Improved communication by developing orgcharts and job descriptions.
• Conducted internal quality audits on Network Sector Departments.
MOTOROLA, Riyadh and Qassim, KSA
(Jul 2005 – Dec 2005)
7. GSM BSS Field Engineer
Key Profile: Commenced career as GSM BSS Field Engineer, reported to the Base Station Subsystem Manager and worked on Mobily Project at Qassim City in both directions of BSS including implementation and maintenance.
• Responsible for fixing shelters’ components in the warehouse and applying requisite tests to ensure reliability & efficiency before sending the components to the field.
• Implemented solutions for all sites’ problems including alarms in the field.
• Monitored the contractors’ job during site implementation as per company specifications.
Professional Development
PMP (Project Management Professional) Training 2012
Telecoms Mini MBA 2012
SLA (Service Level Agreement) Management Training 2008
ISO 9001:2000 QMS Internal Auditor Training 2007
Balanced Scorecard Training 2007
Total Quality Management Training 2006
eTOM (Enhanced Telecom Operations Map) Training 2006
