Bsc Computer Science
Oracle Certified Professional 10g DBA
CAREER SUMMARY
• Total 5+ years of experience in various fields like MIS & Reporting, Workforce Management, Business analysis, Project Management, VBA development & automation and Incident management.
• Strong Analytical, Logical, Problem Solving & root cause identification skills, Multi-Tasking abilities, with proven experience in utilizing people and process knowledge to assist senior management in making critical decision.
• Highly motivated team player with excellent Interpersonal & Presentation Skills along with Proven Communication with Organizational Leadership Qualities. Good understanding of quality concepts like Lean and Six Sigma, Root Cause Analysis. Good understanding of quality concepts like Lean and Six Sigma, Root Cause Analysis.
PROFESSIONAL EXPERIENCE
ASSOCIATE – QLIKVIEW DEVELOPER
CITIGROUP GLOBAL MARKETS INDIA PVT LTD
4th August 2015 To Date
Responsibilities:
• Design & Develop Qlikview Dashboards using various objects & ability to write complex front end scripting or expression
• Architect, design and build BI reports and dashboards using QlikView Technology
• Perform data modeling and analysis for reporting
• Analyze, transform and optimize large data sets that will feed the dashboards
• Troubleshoot and optimize performance of QlikView Applications
• Build highly maintainable and dynamic QlikView dashboards & reports.
• Manage the production of periodic and adhoc management and client reports.
• Design and compile customized client data feeds to Citi’s internal management using SAP BO WEBI
• Critically evaluate information gathered from multiple sources, reconcile conflicts and ensure data integrity is maintained throughout the production process.
• Manage the expectations of management and articulate clearly and concisely in answering any queries they may have.
• Understand business issues and data challenges of the organization and industry and suggest areas of improvement.
• Achievements & Contributions: Became an active member of the very first Employee committee. Received appreciations from Stakeholders and Direct external clients for quality of reports and dashboards designed in Qlikview. Took initiatives on documenting and streamlining existing workflows and built excel based apps using VBA for ease of work allocation and tracking deliverables.
CONSULTANT – SERVIICE ASSURANCE
CAPGEMINI INDIA PVT LTD
12th June 2014 To 3rd August 2015
Project/Client: Service Management Group / Warner Bros. (NA) & Loblaw (CA)
Responsibilities:
• Assessing compliance to approved reporting solution and design documents, and SLM procedures
• Create VBA programs to automatically update Excel workbooks / Access Table/Query, encompassing class and program modules and external data queries.
• Develop GUI interfaces using Open Database Connectivity (ODBC) to Relational Database Management Systems (RDBMS).
• Good understanding of ITIL process
• Managing SLA assessment / validation methodologies
• Creation of Walkthrough’s and process maps.
• Producing assessment findings documents
• Providing leadership and mentoring SLA / OLA Analysts
• Involves researching, developing, innovating and delivering effective and consistent solutions to support the infrastructure systems ensuring the application of current and emerging technologies.
• Perform end to end review of all deliverables sent by the team to different stakeholders
• To understand the changing business needs and redesign MIS and analysis around the same
• Support ad hoc requests from the business and senior management.
• Proactive involvement in the business and development of infrastructure required to support reporting and analysis.
• Identify and drive continuous improvement initiatives.
• UAT for Automation
• Achievements & Contributions: Developed and deployed VBA projects for other internal teams such as Information Security, PMO and CMO. Registered a Yellow Belt Kaizen Project for automation.
SENIOR EXECUTI VE – WORKFORCE MANAGEMENT
WNS GLOBAL SERVICES
September 2011 To 3rd June 2014
Project/Client: Centrica / British Gas
Responsibilities:
• Automation of reports.
• To ensure reports on daily workload are generated on time.
• Serves as initial contact point for all issues regarding schedules.
• Managing intraday workflow to ensure service levels.
• Determine workforce requirements to meet service level and response time objectives.
• Ensure accuracy and timeliness of all the internal & external reports, along with creation of new ones.
• Scheduling, Activity and Training planning in co-ordination with Operations.
• Streamline WFM activities with an overall SLA enhancement perspective.
• Weekly Client calls to discuss forecast and staffing needs.
• Achievements & Contributions: Travelled to England for business meets. Was leading a team of twenty four and have been rewarded two times for excellence in short period of 6 months in this role. Completed 3 Kaizen projects focusing on efficient labor utilization; both projects, proving soft savings of over 5,000 USD annually and another project proving hard cash benefits of over 55,000 USD. Registered three Brainwaves (Ideas) to improve process performance.
CUSTOMER SERVICE ASSOCIATE
WNS GLOBAL SERVICES
16 September 2010 To August 2011
Project/Client: Centrica / British Gas
Responsibilities:
• Providing advice and information, processing transactional services, and assessing customer needs, in a prompt, efficient and courteous manner thru Correspondence(Letters) or Emails.
• Achievements & Contributions: I’ve been awarded twice for excellence in effectively handling customer enquiries, complaints and escalations. Later moving on to support functions doing floor walking and quality checks and some reporting work.
TECHNICAL SKILLS
Languages / Technologies: VBA ,VB.NET (Visual Studio Tools for Office), VBA, VBScript, SQL, HTML, ADO.NET
Database: Oracle DB, SQL Server, MS Access
BI Tools: Qlikview, SAP BO WEBI
Development Tools VB 6.0
Management Tools: MS Visio, MS Office, Various types of Diagrams & Charts, DFD’s Flow Charts, ERP
OS: 98, XP, Windows 7
Other Tools used: SAP IS-U, Siebel, Aspect eWFM, SAP CRM
QUALIFICATIONS
2007 – 2010, Bachelor’s in Computer Science from Mumbai University 56.75%
2007 – 2005, HSC – Higher Secondary Certificate Examination Science from Mumbai University 56.50%
2004 – 2005, SSC – Secondary School Examination from Mumbai University 71.06%
PERSONAL SKILLS
Quick learner, good in inter-personal relationships and team working, committed to the core. Humble upbringing and driven by positive values. Comprehensive problem solving ability, excellent verbal and written communication skills.
