TRAINING AND QUALIFICATIONS
ATL Practical Training/ERR
City & Guilds QCF Level 2 & Level 3 in Domestic Plumbing and Heating (Currently still studying from home)
NVQ Level 2 Technical Certificate in Domestic Plumbing & Heating
Water Regulations
City & Guilds Level 3 Award in Public Notice Processing.
BTEC National Award in Public Services.
BTEC First Diploma in Public Services.
Key Skills Level 2
Communication Skills
ICT
Key Skills Level 1
Application of Number
PROFESSIONAL EXPERIENCE
NOTTINGHAMSHIRE COUNTY COUNCIL
March 2009 – Present
My current role within Nottinghamshire County Council as a CPE PROCESSING OFFICER entails me to answer telephone calls from members of the public on a daily basis, sorting and opening mail, greeting customers on the reception, taking online payments regularly, filing documents, inputting data onto the system, logging cheques/cash within chipside and any other general admin duties. I have good knowledge of Microsoft Word, Excel and Outlook.
YATES’S
August 2008 – September 2008
My main duties included serving customers at the bar, collecting and cleaning glasses and keeping bar and floor clean.
OAK TREE PUB
August 2007 – June 2008
During my time at the Oak Tree Pub my duties included serving customers at the bar, serving food, keeping bar and eating area clean, sorting customer complaints, collecting and cleaning plates and glasses, stocking bar fridges, changing barrels and ensuring that the pub was clean and tidy for the following day.
ARGOS
October 2006 – January 2007
Whilst working for the company as a CUSTOMER SERVICE ADVISOR I learnt various skills, including customer service skills and fast efficient methods of working. My duties included; serving customers, working on the collection point, working in stock room, helping customers on shop floor and cleaning shop floor.
