Profile Summary
I always go the extra mile to accomplish the requirements of every job I have at the highest standards. I have experience in both office and operational environments. Skilled in working in a team environment, managing a budget, identifying and targeting a variety of audiences and establishing & maintaining a network of contacts. I can multi-task and I adapt easy to change.
Work History
July 2015-now
Receptionist at MMP Parking Gatwick Ltd.-Heathrow Airport
Working within a reception environment providing a telephone answering, admin and reception service as well as organising the post, welcoming customers and providing hospitality towards guests and clients.
My responsibilities are:
• Welcoming customers in a polite, friendly and helpful manner.
• Dealing with late arrivals and assisting with check-outs.
• Check out departing customers using the internal system.
• Answering all incoming calls /e-mails
• Data entry onto internal systems
• General administration duties, photocopying, filing etc.
• Respond to enquiries and provide appropriate secretarial support
• Using Word & Excel to write reports
• Dealing with and resolving customer complaints.
February 2015 – July 2015
Administrator at 5E Ltd London
5E Ltd operates across 7 training centres in North and East London and provides high-quality accredited basic skills, IT and vocational training, work-based learning and skills support for unemployed individuals and other communities in London since 1998.
My responsibilities are:
• Complete the assigned project work/initiatives to deadlines and appropriate standards
• Process day-to-day work activities to enable effectiveness of the team including chasing close-out and reporting on outstanding actions
• Ensure that enquiries are dealt with and appropriate information is relayed
• Respond to, sort and file all incoming and outgoing correspondence with our funders: Department of Work & Pensions (DWP), European Social Fund (ESF), European Regeneration Development Fund (ERDF), Skills Funding Agency (SFA), London Councils
• Identify potential areas for process improvement and make recommendations to line manager
• Supply and manage office equipment such as stationery
• Work with colleagues to ensure that 5E Ltd adheres to data protection, health and safety and other workplace legislation
• Setting up committee meetings and preparing agenda & minutes
January 2014 – February 2015
Part time General admin at Hammersmith Volunteering Center
• Maintain office filing system of the volunteers
• Insert and update the data in the system
• Maintain volunteers files and tracking
• Handling requests for information and data
• Organizing and storing paperwork, documents and computer-based information
• Updating database with confidential and relevant information
June 2011 – December 2013
Travel Agent / Tour Operator at Atlasib
• Giving well-informed, appropriate advice to clients about where and when to travel based on their needs
• Arranging flights, insurance and accommodation
• Using a booking system to secure holidays
• Collecting and processing payments
• Advising clients on travel arrangements, e.g. visas and passports
• Sending out tickets to clients
• Keeping clients up to date with any changes
• Dealing with complaints or refunds
• Proposal writing in accordance with clients’ requirement
• Being in charge of the operation of bookings (booking hotels, coaches, tour guided and meals, etc.)
March 2010 – May 2011
Staff member – Mc Donalds, Bracknell
• Understanding people’s individual needs and delivering accordingly
• Serving customers working behind the counter on the till and being out in the dining areas looking after our customers’ needs
• Food preparation , cleaning and hygiene using a wide variety of tools and equipment
• Adhere to quality control to consistently deliver and create a good service
Education
• 2015-ongoing IELTS Higher (Academic English) at Ealing, Hammersmith and West London College ,Ealing Campus
• 2015 -ongoing Administration (Business Professional) Level3 Diploma
• 2015- City& Guilds Certificate in Retail Knowledge Level 2
• 2014-2015 ICT Office Application Level 1 at Ealing, Hammersmith and West London College, Acton Campus
• 2013—2014 English Level 2 at Westminster College
• 2006 –2009 University Danubius, Faculty of International Relations and European Studies, Galati, Romania
• 2004 – 2006 Moldova Association of the Popular and Scientific, Private High Graduate in Tourism Suceava, Romania
