Direct Sales , Business Development , Team Building
, Strategic Negotiation , Budget Management , Regulatory Compliance
, World Class Client Service , Contract Management , Expanding Market , Share Airline Marketing , Operational Management , Logistics
CORE COMPETENCIES
Direct Sales Business Development Team Building
Strategic Negotiation Budget Management Regulatory Compliance
World Class Client Service Contract Management Expanding Market Share
Airline Marketing Operational Management Logistics
PROFESSIONAL EXPERIENCE
Dec 2007 – Current
RYANAIR – BASE MANAGER – SOUTH EAST EUROPE
(Regional Management functions)
• Accountable for the management of daily operations for the airline’s ground handling suppliers across 19 airports within Italy and Malta, with a large scale survey of the Greek and Cyprus markets.
• Delivering a comprehensive business-operational plan to increase operational performance and service delivery while achieve demanding business goals
• Liaising with suppliers, key governmental authorities and airport leaders to build mutually beneficial relationships that provide a seamless operational framework to achieve further sales growth
• Strategically negotiating complex terms and conditions to procure quality ground handling contracts that ensure compliance with strict industry standards for all facets of wing operations
• Spearheading a key project to build partnerships with quality ancillary service providers including hotels, transfer services and restaurants to significantly reduce per unit costs and expand market share
• Devising strategic budget plans and delivering cost saving operational solutions during a time of growth
• Communicating effectively with all key stakeholders to quickly resolve queries and authorise payments
• Training, leading and motivating multi-disciplinary teams and external contractors to cultivate collaboration across cultures and organisations and world class service some key achievements
• Successfully negotiated high value ground handling contracts with airports and expanded source services reducing considerable k€ costs in 2013-5 financial years.
• Start-up of 20+ airports and bases within the region covered and set up its operative functions facilitating the area ranking as first in terms of size (25%) and flights of the entire EU Co. network
02/2007 – 11/2007
RYANAIR – GROUND OPERATIONS CONTROLLER
06/2004 – 01/2007
CATANIA INTERNATIONAL AIRPORT (SAC)
AIRPORT SERVICES OFFICER
• Directly accountable for the management of all ground handling operations and leading a driven team of service providers to ensure an exceptional level of service in line with demanding targets and deadlines
• Working collaboratively across the organisation to adhere to all company policies and procedures as well as regulatory guidelines
DETAILS OF EARLIER EXPERIENCE CAN BE PROVIDED UPON REQUEST
QUALIFICATIONS
MSc Economics of Tourism, L. Bocconi University, Italy, 2003
BA (Hons) Tourism Management and Airline Studies, Nottingham Trent University, UK, 2010
Thesis: Analysis and long term strategy of the Italian south-western airport of Trapani
BSc Economics and Business Administration, University of Catania, Italy, 2002
Thesis: Competitive strategies in the airport ground handling operations: The Alitalia Airport case
PROFESSIONAL COURSES & CONFERENCES
• Currently enrolled at the on-line G. Fortunato University for an MBA in Aviation , completion expected July 2016 (dissertation topic: Italian Aviation Market – Survey and Outlook)
• External expert-consultant at the G. Fortunato University for the BS (Hons) in Aviation and professional external-marketing-tutor to the Italian domestic aviation market (ie. Airlines, ATC, Airports, Aviation Authorities, Aviation Schools)
• “The Future of the Air Transport Industry”, LUISS University Business School, 2015
• Aircraft Crisis Management Response, Ireland, 2013
• Specialization in the Air and Aerospace Navigation Law, Faculty of Law, University of Bergamo, 2009
• ICCSAI International Centre of Competitive Studies, Aviation Business:
“Airports being tested by new business models in the aviation industry”, 2011 / “The airport system after the crisis”, 2010 / “Regulations and tariffs in the airline business”, 2009 / “Infrastructure, competition and development: Italian and European airports”, 2008
• ECDL – European Computer Drriving Licence – 2003
• ABS Alitalia Business School, Rome, Italy, 2001 – 2002
