Professional Experience
Johnson & Johnson, Middle East
IT Business Relationship Lead Consumer/Medical Egypt & MISSA (April 2014 to present)
MISSA (Maghreb IRAN Sub Sharan Africa)
| Act as the liaison between IT and the business to understand both business operational and development needs, to assist with the oversight and prioritization of IT projects, to ensure IT projects align with technology that best provides return on investment aligning to both the IT and business strategies.
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Selected Accomplishment
Bids & tenders implementation : Implementation of new bids & tenders system for MISSA region, decommissioned old system and implemented the new system supports the core processes of the MISSA organization, with an up-to-date, supportable, single-instance Bids & Tenders Cloud application – Contract Manager. This project also provides an opportunity to validate the first Contract Manager Cloud architecture implementation, with its associated B&T EMEA COE processes, to facilitate future deployment in the Middle East, South Africa, Turkey, Poland, Czech Republic and Central East Europe
ERP Upgrade : Upgraded ERP system to the latest version, working remotely with UK Team, I was leading this project from Egypt, where I have performed all change management phases alongside with the business, starting from creating the request, getting it approved, development in the Test environment, IT Testing, UAT, and deployment in the live environment. Provided all users with a one month hyper care support, involved in all business testing and act as Level 1 and 2 supports during this period. Created all updated reports, forms & menus
Morocco Tax Audit: Lead the team responsible for preparing & delivering all Morocco Tax Audit requirements after closing the legal entity there, without any Finance user available from the old company, I have started my work by reviving an old system, renewing its licenses, created a short term contract with the support company, which avoided the company from paying $2 million fines, if the date was not available
CRM implementation: Leveraged the CRM solution from Pharma to Consumer sector, created business plan, got regional & local approvals, pushed Egypt CRM to be the pilot for EMEA region, saved 20% from the professional sales team time after the system implementation, and increased the team efficiency by 30%
Johnson & Johnson, Middle East
IT Business Relationship Lead Consumer Egypt (June 2012 to April 2014)
Lead, supervise and work with local/remote IT resources cross functions to support delivery of new business solutions, act as ERP system administrator, supervise outsource support L2 team, plan and conduct IT audit requirements.
Selected Accomplishment
Office Move: Lead a team from all company’s departments, to move from our old office location to the new One J&J office, during this project I was responsible for IT, administration, logistics & communication, we have moved Server room, IP Telephone, CCTV, attendance, & UPS system and installed all network, telephone & electricity infrastructure plus all users workstation
ERP Migration (Epicor 7.4 sp2), Lead the migration of JNJ historic ERP system Epicor V7.3 into the latest version 7.4 sp2, this migration project almost took one year, the team members were myself from Egypt and a consultant working remotely from UK, we migrated the ERP system from 7.3 into 7.3.5 then 7.3.6 then 7.4 and finally 7.4 sp2. [SQL 2000/2005/2008]
Audit preparation : Develop an action plan with my manager & global compliance team for the SOX (Sarbanes Oxley) audit coming to Egypt, create all needed SOPs, DCMs, Work instructions, forms, Compliance Analysis, Security Configuration Standard and reports, revise all users access in current systems, perform a cross systems review, create a Disaster Recovery Plan
Johnson & Johnson, Middle East
IT Analyst Consumer Egypt (Jan 2011 to June 2012)
Support & participate in new IT projects implementation, managed all IT admin work, act as the Service Delivery Lead for all infrastructure projects, Maintain & enhance IT environment.
Selected Accomplishment
Implementing Clear Quest (Change management tool) in Egypt, took a course about the tool in Switzerland, gave the users the required training for the tool and then implements it as the official tool for change management in Egypt.
Network Upgrade: Negotiated and implement the internet bandwidth upgrade, changing ISP vendor and technology within J&J Head quarter and Plant, through managing remote teams
CCTV system: Manage and supervise the project to install CCTV all over the site and to cover all exits, access control and alarm systems in the Head quarter and Plant
NAVISAT, Middle East & Africa
IT Specialist (Sept 2009 to Jan 2011)
Handling all users technical support issues, act as L1 & L2 support for the whole company, designing websites, SharePoint, searching for new suppliers, negotiating new & current contracts with all IT suppliers.
Electronic Library: Created a new electronic library for the whole company to store all hard copy documents in a secure and organized digital information environment
Company’s Website: Created the company’s website and new SharePoint, responsible for the design and development, and I had the privilege to be part of the team who presented the company portfolio to Egypt Civil Aviation Minister
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Technical Excellence
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Platforms: Windows (all versions)
Languages: C#, SQL, HTML
Database: SQL Server 2005 – 2008 -2012
ERP/CRM: Epicor Enterprise – Highlander – iConnect – JD Edwards – SAP (Work in progress)
Software: Crystal reports, MS Outlook Exchange, Project, Visio, SharePoint, Dream weaver, Photoshop, WebEx, Expression
Methodologies: ITIL, Agile/Scrum, SOX
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Education
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B.S., Computer Science (2009) – Modern Academy, Egypt
Ranked 4th all over the years
