Qualifications
2012
Associate of Arts: Social and Economic Management
Russian Presidential Academy of National Economy and Public Administration － Rostov-on-Don, Rostov oblast, Russian Federation
Coursework in Management
Seminar on Retail Advertising
Fashion and Textiles course
2005
English Language and General Education
English speaking Gymnasium #14 － Rostov-on-Don, Rostov oblast, Russian Federation
Graduated with Honors
Career Summary
Luxury Store Manager with 8 years in retail sales. Employs excellent leadership skills and multi-tasking strengths. Practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs, versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Stylistic skills, patience, smile, responsibility and attentive attitude to customers are my top qualities. Also I’m experienced in buying clothes collections for the boutique and competent presentation of it in store.
10/2006 to 12/2014
Managing director
Metro Boutique － Rostov-on-Don, Rostov Oblast
Delivered excellent customer service by greeting and assisting each customer.
Design and implemented customer satisfaction metrics.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Analyzed marketing information and translated it into strategic plans.
Worked closely with the district manager to formulate and build the store
brand.
Contributed to merchandising ideas at team sale meetings.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
