Bachelor's in Business Administration Majored in Marketing from Christ University, Bangalore- India
Aug’ 15 – Present, Knowledgehut Solutions Pvt Ltd- Inside Sales Manager
End to end responsibilities wrt sales - lead conversion, vendor management, event management & trainer acquisition
Creating marketing campaigns online via social media
Liaise with the designing team on requirements for online marketing
Monitoring the number of customers acquired through social media marketing
June’13 – July’15, R.M Logistics- Sales Coordinator
Client Relations
Liaise and negotiate with customers and clients
Allocate and manage resources according to changing requirements
Providing input to the organization’s planning and deliver the expectations
Tracking and reporting all sales activities and growth trends on a weekly and monthly basis
SKILL SETS
Conceptual: Ability to use information to solve business related problems, recognizing problem areas & and ”making it right” first time, implementing solutions.
Communication: Ability to transform ideas into words/actions, credibility among colleagues, peers, and subordinates, excellent writing and presentation skills.
Interpersonal: Diversity skills; working with diverse people and culture, networking, working in teams; cooperation.
CORE COMPETENCIES
Inside Sales & Marketing:
Maintaining excellent service quality from the point of inquiry to follow-up and then closure.
Clear understanding of the business objective with ability to communicate the same accurately when prospects first enquire.
Create and maintain up-to-date business script to be used while answering to the clients
Maintaining a constant awareness of the business context, company profitability and competitors performance
Additional responsibility of training new recruits on our sales flow if required.
Budgeting the marketing campaigns both online and offline
Liaising with the Web development team and digital marketing team for effective marketing
Conducting region wise marketing of our certification programmes across EMEA region.
Customer Service:
Handling Customer Service, Marketing Services and Operations to develop and maintain a customer-focused attitude toward activities
Concentrating on those that most strongly contribute toward improving customer lifetime value
Provide after sales service to all our clients by ensuring that they receive the best service from us
Customer Acquisition:
Responsible for optimum lead conversion ensuring project success and profitability
Liase with the market research team to gain optimum number of leads through various online portals
Thoroughly follow assigned work plans and contribute to the best ability to meet business goals.
Event Management:
Ensuring hassle-free training delivery at the respective venue
Finding suitable meeting rooms in a particular location
Discussing the meeting room rates and accommodation requirements by negotiating with the hotel coordinators
Arranging pickup and drop for our Corporate trainers in Europe
EMPLOYMENT PROFILE
Aug’ 15 – Present
Knowledgehut Solutions Pvt Ltd
Inside Sales Manager
Managing 3-4 CRE’s in Lead Conversion, Marketing, Training & Development, Reporting & Escalation Management, Event Management
Core Functions:
End to end responsibilities wrt sales – lead conversion, vendor management, event management & trainer acquisition
Cold-calling our future prospects and inform them about our forthcoming trainings
Handle escalations if necessary
Creating marketing campaigns online via social media
Liaise with the designing team on requirements for online marketing
Monitoring the number of customers acquired through social media marketing
Generating revenue by maintaining business relationships with all our clients
June’13 – July’15
R.M Logistics, Delhi Area, India
Sales Coordinator
Key Accountabilities:
Client Relations
Liaise and negotiate with customers and clients
Allocate and manage resources according to changing requirements
Providing input to the organization’s planning and deliver the expectations
Tracking and reporting all sales activities and growth trends on a weekly and monthly basis
TRAINING AND WORKSHOPS ATTENDED
Social Awareness & Leadership training by OISCA International, Japan
Workshop on Communication, Human Relation and Attitude- Zeal Empowerment Workshop by Antony Williams
Certificate Training on Operations Management (ongoing)
Business Case Writing
EDUCATION
Bachelor’s Degree in Business Administration, Specialization in Marketing from Christ University, Bangalore, Karnataka
MS Office, Cyber mind computers, Kozhikode, 2009.
EXTRAMURAL ACTIVITIES
Passionate Theatre actor since 2008
Theatre head, Christ University (2011 – 2013)
Member – Student’s Welfare Office (2010 – 2013)
First place – National Level Management Fest (VISTAS) in Human Resource
Spearheaded numerous cultural festivals across the country
Managing various events across the University as a part of the Student Welfare Office
