EXPERIENCE
2015 – Present
Sales executive
Diamondlease, Al Habtoor Group, Dubai, United Arab Emirates
• Established relationships with new customers – Showed customers how to use acquired vehicles after delivery.
• Maintained contact with existing customers through meeting, emails and by phone.
• Advised customers regarding payment options; loans and leasing banking terms.
• Negotiated delivery and price variations.
• Kept up to date on changes in pricing, leasing programs, different incentives, campaigns and tradeshows.
2014 – 2015
Customer Relations Executive
Le Meridien – Dubai, United Arab Emirates
• Answering customer questions.
• Asking customers questions in order to build a better understanding of their needs.
• Encouraging customers to use our services. .
• Listening out for and identifying opportunities to cross sell additional products and services.
• Engaging in conversation with customers.
• Maintaining a thorough understanding of all company products and processes.
• Confirming request placed by customers via the phone, post and internet.
EDUCATION & TRAINING
Oriental Group of Management- Kerala, India
Bachelor Of Science-Hospitality Administration
KEY SKILLS AND COMPETENCIES
• Can tactfully manage difficult or emotional customers.
• Listening patiently to and empathizing with customers.
• Always conveying a genuine desire to help and support customers.
• Managing multiple customers simultaneously.
• Confident when dealing with people face to face.
• Identifying opportunities for improvement of customer service.
• Handling conflicting priorities.
• Maintaining customer database files.
ORGANISATIONAL/MANAGERIAL SKILLS
• Certificate of Welcome Training at Starwood Group
• Certificate of Personalised Upsell at Starwood Group
• Experience of working in a contact and sales Centre.
• Ability to work under the pressure of high standards and strict deadlines.
• Ability to navigate the internet and search for information.
• High standard of accuracy in all written and verbal communication.
• Proficient knowledge in Purchase.
• Understanding the administration activities.
