• January 2013 – September 2015
• Land Servis, International company specialized in maintenance services, hygiene services of large and small companies
• Sales and Commercial Department
• Sales and Commercial Manager
• Main activities and responsibilities
•Responsible for organization of the overall activities of the company:
• Direct contacts with Key Account clients – arranging annual contracts, defining the whole work process, follow up on the process of daily basis and on demand
• Responsible for monitoring, coordinating and controlling 10 supervisors – regular and on demand meetings, work schedule for the employees, solving problems on daily basis, work improvement – presenting new ideas
•Market expansion thought seeking new clients, knowledge of the competition weaknesses and strength, follow up on the current market
•Preparation of procurement (Tender) documentation
•Preparation of documentation for ISO Certification
•Analytical reporting – preparing daily, weekly, monthly, quarterly reports
•Organization of the sales process of cleaning products and disinfection products
• January 2006 – December 2012
• Zito Luks A.D
• Sales Department
• Senior sales supervisor – Product manager for bread and bakery products (April 2009 – December 2012)
• Main activities and responsibilities
•Product manager for bread and bakery products – introductions of new products to the sales agents / distributers (Rusk, flour, biscuits)
•Responsible for distributions and sales of stale bread for Macedonia
•Preparing the annual sales budget per sales agent, per sales supervisor and per product
• Coordination with the Sales & Commercial Manager – proposing strategies and plans for introduction of new products, price adjustment based on company policy and current price on the market, monitoring and controlling of orders of sales agents/distributors on daily bases
• Analytical reporting – preparing daily ,weekly, monthly, quarterly and yearly reports (per sales agent , per sales supervisor and per product)
•Responsible for monitoring, coordinating and controlling 6 sales supervisors as well as sales agents / distributors (44 in Skopje and 13 regional distributors)
•Regular and on demand meetings with the sales supervisors as well as the sales agents/distributors
• Senior sales supervisor
(April 2007 – April 2009)
• Main activities and responsibilities
•Preparing the annual sales budget per sales agent, per sales supervisor and per product
• Reporting to the Sales & Commercial Manager
• Analytical reporting – preparing daily ,weekly, monthly, quarterly and yearly reports (per sales agent , per sales supervisor and per product)
•Responsible for monitoring, coordinating and controlling 4 sales supervisors as well as sales agents / distributors (48 in Skopje and 7 regional distributors)
• Responsible for achieving sales targets
•Direct contacts with customers, mini markets and key accounts
•On time response in solving problems which may appear in the market or with the customers
• Extensive knowledge of the competition weaknesses and strength
• Daily monitoring of the market changes and providing information on time, solutions, proposals for improving the job, new ideas, etc
• Occupation or position held Sales supervisor
( January 2006 – April 2007)
• Main activities and responsibilities
•Responsible for monitoring, coordinating and controlling the sales agents / distributors (12 in Skopje and 2 regional distributors)
•Responsible for the sales, returns, payments of the customers/sales agents
• Responsible for achieving sales targets.
• Creating professional relation with the customers
•Direct contacts with mini markets and key accounts
•On time response in solving problems which may appear in the market or with the customers
• Extensive knowledge of the competition weaknesses and strength
• Daily monitoring of the market changes and providing information on time, solutions, proposals for improving the job, new ideas, etc
•March 2005 – July 2005
• “Tehnolab” – LTD
• Environment protection, protection at work, technology
• Part time associate
• Main activities and responsibilities
Data preparation, processing and entering data for the software for the “Cadastre of air polluters and mapping the air pollutions” – Complete tracking of air polluters and types of air pollution, with reports and statistics, on national level
• 1998 – 2002
• Various companies based in London , United Kingdom
• Sales
•Sales supervisor (Part time associate)
Education & Training
• Date Graduated – 2003
• Faculty of Economics – department Management, University “St. Cyril and Methodius”
• B.Sc. in Business Economy
• Date 2012
• MDI – Management Development Institute
• “Negotiation and positive influence” – Interactive Workshop
• Date 2011
• MDI – Management Development Institute
• Customer Relationship Management” – Interactive Workshop
• Date 2008-2009
• Cosmo Invovativen Centar
• Accounting Course
• Date 2008
• Triple S Learning – Jay Conrad Levinson’s Conference
• “Guerrilla Marketing and Selling – with minimum budget to maximum profit”
• Date 2008
• Agency for entrepreneurship potential development “Humanopolis” in cooperation with ITC Co.
• “Planning and supervision of Sales” – Interactive Sales Workshop
• Date 2005
• Cosmo Invovativen Centar
• “International commerce and Transportation of goods” Seminar
• Date 1999
• Holborn English Language Services – London , United Kingdom
• English Language Course
• Date 1990- 1994
• High school – “Mihajlo Pupin “
• High School Diploma
Personal Skills & Competencies
LANGUAGES
• Bulgarian (Native Language)
• English (perfect understanding, reading, writing skills and speech)
• German (excellent understanding and reading skills, good writing skills and speech)
• Serbian (excellent understanding and reading skills, good writing skills and speech)
• Montenegrin(excellent understanding and reading skills, good writing skills and speech)
• Croatian (excellent understanding and reading skills, good writing skills and speech)
• Macedonian (excellent understanding and reading skills, good writing skills and speech)
COMPUTER SKILLS AND COMPETENCIES
• Expertise in MS Office (Word, Excel, Power Point) as well as Internet, E-mail (Outlook) and other usual software and computer activities (Nero, scanning, printing etc.)
• Oracle based reporting tool – for generation of financial and management weekly, monthly, quarterly and yearly reports
ORGANIZATIONAL AND OTHER SKILLS AND COMPETENCIES
• Communication and contacts with clients
• Organizational skills
• Planning and meeting deadlines
• Problem-solving ability
• Team work and work without close supervision
• Dynamism, flexibility
• Adaptability to changing work assignments and situations
• Adherent to organizational rules & customs
• Presentation skills
• Thorough approach when fullfiling assigned tasks
• Work in a dynamic and motivating environment which provides professional development
• Accepting responsibility
• Motivation to work
DRIVER’S LICENSE B Category, since 1994
