EDUCATION
Nixon University, District of Columbia, MBA (2015-2017)
Nixon University, District of Columbia, Bachelor of Business Administration
University of St. Gallen, Switzerland, Social Sciences
PROFESSIONAL EXPERIENCE
Thai Airways International Ltd. – Switzerland, Zurich
November 2014-open
District Sales Manager
Key Tasks:
Overall responsibility for achievement of sales and marketing objectives in Switzerland
Leading the sales/marketing and reservation/ticketing teams in Zurich; Building up and strengthening relationship with retailers and key partners
Head of Pricing, distribution and key account management; Market analysis and timely implementation of effective sales activities
Budget planning and control; Developing effective corporate communication and PR
Achievements:
Winning negotiations with tour operators, Corporate and key partners thanks to strong negotiation and personal skills
Introduction of an effective sales strategy and pricing within due time; Motivated and effective leadership and staff management
Strengthening position of Thai Airways in Switzerland
Costa Crociere S.p.A. – Switzerland, Zurich
July 2013-October 2014
General Manager
Key Tasks:
Sales and Marketing Leadership on a commercial level; Overall responsibility of directing all activities of the Switzerland office
Planning and implementation of the commercial corporate strategy in the local markets; Monitor market trends and ensure timely market intelligence
Head of key account management; Effective time and staff management
Achievements:
Building up excellent relationship with the trade and cruise partners; Effective and motivated staff management
Reorganization and expansion of Costa Switzerland in just six months
Qatar Airways Ltd. – Oman, Muscat
April 2012–November 2012
Contact Center Manager
Key Tasks:
Management of contact center in Muscat with 120-200 staff.
Ensuring reliable operation and consistent target achievement in the areas of productivity, cost efficiency, quality and sales conversation.
Optimising processes, procedures and workflows
Achievements:
Successful recruitment of qualified staff based on the national omanisation; Timely training of new staff; Professional staff assement and restructuring plan to increase service level
Qatar Airways Ltd. – Kingdom of Bahrain, Manama
October 2008–April 2012
Country Manager – Bahrain
Key Tasks:
Leadership on a strategic and commercial level of sales and marketing, HR, airport services, finance and cargo
Implementation of regional strategy in local markets to achieve profitable sales revenue; Effective planning and execution of sales and marketing activities to achieve sales targets; Promotion of company brand, products and services through the primary distribution channels
Optimisation of pricing, segmentation and direct sales; Responsible for motivating and effective leadership; Staff recruitment and individual career plans
Achievements:
Successful restructuring Bahrain station; Effective and motivated leadership of a multicultural team
Annual sales and market share increase over budget; Optimisation of HR and time management
Effectual segmentation, pricing and distribution; Implementation of separate leisure, corporate and e-commerce sales teams
Qatar Airways Ltd. – India, Chennai
August 2007–October 2008
Area Manager – South India
Key Tasks:
Commercial and operational responsibility of South India; Operation of daily flights at five stations in South-India
Responsible for Sales and marketing, market research, pricing, distribution, customer services, finance, HR; Budget planning and control
Management and leadership of 40 employees at five locations; Implementation of e-commerce; Airport services and management
Achievements:
Successful and independent management of South-India; Building up new station in Chennai
Strengthening position of Qatar Airways in South India; Highly motivated sales teams and best collaboration with country manager – India
Promotion and transfer after just one year to Country Manager-Bahrain
OSP AG Organisation for Personal Services – Switzerland, Zurich
August 2003-August 2007
Manager Tourism and Sales Europe
Key Tasks:
Business development and sales – Europe; Budget planning and control; Market, competitor and product & services analysis
Develop ideas, suggestions for further training, special services; Analysis of sales territory-based priorities; Acquisition of new customers in Europe
Key account management; Head of the recruitment teams in Europe; Planning and implementation of recruitment seminars and workshops
Leading the recruitment assistant training; Customer services and quality control; Management reports
Achievements:
Successful recruitment of tour guides in Europe for summer and winter season; Increasing quality and loyalty of selected tour guides
Winning key account management and strong business relationships; Optimising profit by reducing costs but increasing standards
Cathay Pacific Airways Ltd.– Switzerland, Zurich
August 1999–April 2003
Sales and Marketing Manager – Switzerland
Key Tasks:
Overall responsibility for achievement of sales and marketing objectives; Leading the sales and marketing teams in Zurich and Geneva
Market analysis and timely actions due to market and fare changes; Planning and implementation of new sales strategies
Maximising revenue by segmentation, distribution channels and pricing; Budget planning and control
Building up and strengthening relationships with retailers and key partners; Developing corporate communication and PR;
Management reporting.
