Professional Profile
Highly dedicated and perfectionist Salesforce team lead with over 3 years of consulting experience in Salesforce, 7 years of strong object-oriented programming background in Java and excellent inter-personal and leadership skills. Highly successful cross-country adapted software developer with excellent consultancy expertise with SMEs at client location. Motivational mentor who enjoys coaching new talents.
Career Objective
Keen on working as a Salesforce Technical Lead where her expertise can be used to deliver top notch solutions for complex business requirements.
Summary of Qualifications
• Provided technical leadership to merge existing Salesforce.com orgs into a single one following company acquisition, with the ultimate aim of streamlining business for both companies, and gained client appreciation for the same.
• Successfully rewriting legacy CRM system into Salesforce.com for a leading healthcare customer, with an impeccable quality of delivery with zero defects, thereby gaining customer confidence and bringing in 4 new businesses from same customer.
• Professional communication skills include fluency in English and basic level French, currently pursuing the next level.
• Received awards for two subsequent years from company for outstanding performance in delivering Salesforce.com projects.
• Demonstrated ability to handle multi-faceted role of cross-location coordinator, software developer, tester, deployment coordinator as well as requirements engineer at client location.
Key Technical Skills
Experience
2012 – 2015
Salesforce Developer and Technical Lead at Cognizant Technology Solutions, Kolkata (IN)
• Provided technical leadership through all stages of SDLC from Requirements Analysis, Effort Estimation through Technical Design, Development, Unit Testing, Production Deployment and lastly Post-Production support and acting as the single technical point of contact for onshore and offshore teams as well as data migration, testing and integration teams.
• Leveraged standard Salesforce features and components to meet end user Sales and Security requirements and configured Web-To-Lead, Territory Management to further enhance the capabilities of the platform. Delivered graphical and summary reports and dashboards with the Salesforce Report Builder as well as custom VisualForce solutions for complex reports.
• Customized Opportunity Management and created a custom Sales Process with Apex and VisualForce with a view to meet tailored sales strategy of customer.
• Designed a solution to integrate with another Salesforce org using Apex Callouts for Restful Web Services for real-time data fetch thereby eliminating complexity for a separate integration with external data warehouse.
• Performed incremental deployments between sandboxes as well as a full scale production deployment of configuration and code using Change Sets as well as Eclipse IDE. Production environment setup expert with extensive experience in Role Hierarchy and Territory Hierarchy setup with Apex Data Loader.
2005 – 2012
Java Developer at Cognizant Technology Solutions, Kolkata (IN), Zurich (CH)
• Expert consultant in Java and J2EE platform with on-hand experience in drafting requirements from business team at onshore client location, developing and unit testing the same as well as delegating business change requests to offshore team.
• Performed performance tuning of stored procedures and views with Oracle PL SQL thereby increasing system response time manifold.
• Extensive experience in presentation tier development with CS-JSF, XHTML, Java, JSP as well as business tier development with Servlet, JPA, EJB. Extensive reporting experience in Crystal Report XI.
Education and Qualifications
2015
DELF A2 French
2013
Salesforce Certified Administrator (ADM201)
2012
Salesforce Certified Developer (DEV401)
2009
Oracle Certified Associate
2007
Sun Certified Web Component Developer
2007
Sun Certified Java Programmer (Java 1.4)
2005
Bachelor of Technology in Computer Science and Engineering
West Bengal University of Technology
