Profile
Highly motivated Program Manager/Lead who creates strategic alliances with organizational leaders to support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals using Blue Sky thinking.
A strong leadership presence and keen listener with acute business acumen. An ethical resource that can be parachuted in to find solutions and drive Programs forward.
Areas of Expertise
Program management Project management
Client relationship management Program governance
C-level communication Program assurance
Relationship development Program delivery
Leadership/communication skills Business operations organization
Client account management Budgeting expertise 500k to 50m GBP
Project controls Strategic planning
Negotiations expert Matrix management
Transportations management New business development
eBusiness Problem resolution
Business transformation Schedule management
Risk management Customer-oriented
Stakeholder management High personal integrity
Client facing Driven
Motivator PRINCE2
Influencer Self starter
Core Accomplishments
Program Management:
Spearheaded the Implementation of Law Enforcement Solutions and Traffic Management Solutions in Saudi Arabia.
Stakeholder Management
Directed teams in multiple sectors for end to end management, including logistics management for Heavy Building Good providers and b2b Logistics Providers.
Operations Management:
Launched Operations for a Data Processing Center, Construction and Implementation of a Command and Control Center.
Career Summary
Program Manager/Lead
09/2009 – Current
Xerox – ACS Middle East Riyadh , Saudi Arabia
Current Role – MOI Transportation initiative.
Accountable for the Program Stakeholder management including Client relationship management.
Management of Civil, Telecom and Subsystem Providers from around the globe.
Accountable for all aspects of Project Governance, Assurance, Controls and Delivery.
Strengthened company’s business by leading the implementation of Law Enforcement and Traffic Management Solutions in the Middle East.
Managed the implementation of the Command and Control Center, VPC and Data Centers.
Lead a team of Stakeholders from around the world to start up, deliver, manage and handover projects in the Program using a Build Operate and Transfer (BOT) model.
Ensured procurement and logistics operations were not impacted during the implementation.
Business Transformation Consultant
03/2008 to 03/2009
Virgin Group London
Spearheaded a Business Transformation to irradiate inefficiencies and stabilize business critical operations and improve revenue.
Assessed business needs and then executed plans to ensure strategies are recognized.
Identified, improved and optimized Man-Machine processes and its drivers (resulting in process compliance
increasing from 63% to 91%).
Launched Data Quality Rationalization.
Initiated and negotiated process improvements and road maps for recovery with each Business unit Head.
Created Benefits Realization Plan.
Increased commercial awareness, improved performance, internal, external stakeholder collaboration, data quality, e2e process knowledge and ensured transparent working relationships with contractual agreements being adhered to.
Consultant Project Manager
08/2006 to 02/2008
Fujitsu Services Prince 2
HMRC- Aspire Data Center Technical Refresh Program (1m -10m GBP). Client engagement, accountable for the Project Management of a portfolio of technical refresh projects as part of a £1.5Bn Aspire Program.
Accountability to ensure cost management, governance, stakeholder management and resource management.
Programs/Projects included server consolidations, application upgrades and asset management.
Consultant Project Manager
07/2005 to 07/2006
BMI Castle Donnington , United Kingdom
Project management, and client relationship management for contract execution.
Strengthened company’s business by leading the delivery of a revised platform and application migration.
Accountable for the successful delivery of application packaging solutions.
Directed, managed and mentored a team of 15 of professionals to include, Architects, BA’s, Developers, Testers and Implementers.
Project Manager
04/2004 to 06/2005
Tarmac Group United Kingdom
Managed Customers Supply and Demand needs by ensuring effective, planning and communication.
Accountable for the execution of bespoke solutions within the organization, including servicing internal customers from Mine operators to End suppliers servicing construction suppliers.
Strengthened company’s business by leading implementation of eBusiness Solutions to 300 b2b customers, thereby ensuring materials such as aggregate, sand, screed motor etc, is transported and accounted for.
Versed with SAP Rev 3 v4.6
PM/Business Analyst
06/1999 to 04/2004
Lynx Express Birmingham, United Kingdom
Project Manager for the supply chain, logistics, warehousing operations to over 3 hubs, 50 national sites and over 500 customers, in a 24/7 operation.
Ensured operations adopted just in time services, including overnight parts swop outs and 8hrs turnaround SLA’s for high profile customers.
Liaised with operations teams to ensure routes were identified, services were monitored and depots are primed to deal with fluctuations in capacity, especially during seasonal times.
Ensured optimum practices were adopted for fleet utilization, including, driver schedules, fleet predictive and preventative maintenance.
Oversaw business intelligence and dashboard -KPI to operations teams.
Weekly reviews onBusiness Intelligence to identify impacts/trends and mitigation procedures.
Supply Chain Automation provided to customers.
Rolled out state of the art hand held solutions to 1500 users nationwide thereby ensuring business capture and tracking of goods signatures were available to customers.
Spearheaded assessments for 80 sites to determine changes to the work force and training requirements whilst with not impacting (BAU) busy periods of business activity.
Supply Chain Automation: EDI – EDIFACT data exchange for transmission of goods from suppliers to customers.
Bespoke Data warehousing solutions.
Promoted Green supply chains, to ensure goods were transported in a lean fashion.
Vendor Relationship Management (VRM) ensured the end customer satisfaction on services provided
Mortgage Team Lead
09/1996 to 05/1999
Prudential Banking (Egg.com) Brierley Hill, United Kingdom
Managing Pilot Project Teams for New Banking Products, loans and mortgages.
Ensured compliance and underwriting teams for new banking Products.
FSA Compliance, awareness.
Managed Credit Searches, liaison with other Lenders and Solicitors.
Managed Lending mandate, approvals, and the processing of 50 case loads at any one time.
Shift Manager
07/1994 to 09/1996
McDonalds Restaurants Birmingham
Youngest Floor Manager for Retail Management of Flagship City Center, managed the day to day Operations.
Managed Inventory, Cash Handling, Health and Safety.
Managed in Store Point of Sale Solution maintenance.
Qualifications
Masters Degree: MSc Computer Studies/Information Technology – 2001
University of Wolverhampton Wolverhampton, United Kingdom
Project on System Methodologies
HND: Tourism Business Management – 1994
Birmingham College of Tourism Birmingham, United Kingdom
Certifications
PRINCE2, Business Risk Management, Project Control Management, System Analysis & Design.
Skills
Approver, Asset Management, Assurance, Business Development, C-Level Communication, Coaching, Consultant,
Contract Negotiation, Client Facing, Client Relationship Management, Due diligence activities, Delivery Management,
eBusiness knowledge, Financial Management, Governance, Hiring, KPI’s, Leadership Skills, Chairing Meetings,
Mentoring, MS Office, MS Project, Negotiation, Primary Point of Contact, Project Controls, Presentations, PRINCE2,
Process, Program Management, Project Management, Proposal writing, Quality Assurance, Reviewer, Risk
Management, SLA, Strategic, Steering Committees, System Analysis & Design, Validation.
