CORE COMPETENCIES
IT Governance Enterprise Architecture Systems Integration Project Management
Service Delivery Management End-to-End Business Processes Interdepartmental Coordination
Business Requirement Gathering Process Design & Reengineering Process Measurement & Auditing
People Management (Onsite & Off-Site) Business Service & Service Request Catalogue
Standard Operating Procedures ITIL, ITSM, IAM, SOx, SAS 70, ISO 27001
Business Communication Languages: French, English, Dutch
PROFESSIONAL EXPERIENCE AND PROJECTS
ORES — LOUVAIN-LA-NEUVRE
07.2013 – Present
ARCHITECT, SERVICE DELIVERY MANAGER: SMART METERING AND METER DATA MANAGEMENT
Define and enforce governance and best practices. Oversee infrastructure design including application projects, datacenters, Windows and UNIX systems, Oracle and SPQ databases, virtualization, MDM, networks, and security. Coordinate Infrastructure Service Delivery (IAAS). Train and coach IT staff.
UCB PHARMA — BRAINE-L’ALLEUD, USA, UK, GERMANY
03.2007 – 05.2013
PROJECT MANAGER: ITSM TRANSITION PROJECT
Led Project, Communication, and Training Planning. Headed migration of BMC Remedy ARS 7.0.1 to 7.6. Developed a data migration strategy, defined foundation data, and mapped with legacy data. Designed and implemented service catalogues. Oversaw design processes for IM, SRM, and CM. Devised a critical incident process based on the security framework and scorecard for critical system identification. Initiated DRP and BCP definitions as the system was critical.
PROJECT MANAGER: IDENTITY AND ACCESS MANAGEMENT( IAM)
Determined attributes and master data definition (HR, Legal, IT, Facilities, telephony, etc.). Aligned business and IT processes for on-boarding, moves, and off-boarding. Implemented an Identities Lifecycle Management process definition and Controls/KPI’s. Conducted analyses of security risks and mitigation. Designed a solution for automatic provisioning/de-provisioning, RBAC, and SSO. Conducted security audits based on ISO 27001.
PROJECT MANAGER: GOVERNANCE FRAMEWORK DESIGN AND IMPLEMENTATION
Conducted ‘as-is’ analysis (SWOT) of the situation. Identified governance domains to address and designed governance framework. Initiated an action plan based on COBIT and TOGAF. Organized and led workshop with IT Senior Management.
PROJECT MANAGER: IT SERVICE MANAGEMENT PROGRAM
Developed service level management processes definitions. Established templates for SLA, OLA, and Underpinning contracts. Defined KPI’s (Incident and SRM from REMEDY). Oversaw process analysis and consolidation. Managed first implementation with infrastructure vendors by reviewing underpinning contracts and ensuring they were in alignment with procurement and corporate policies. Defined and developed a new IT support model. Led the outsourcing of service desk activities to service providers in India. Consolidated IT service landscape following Schwarz Pharma acquisition by UCB Pharma.
EUROCONTROL — BRUSSELS
12.2010 – 02.2011
PROJECT MANAGER: IAM PROJECT, SUBJECT MATTER EXPERT
Defined IAM strategy, as well as developed and held workshops with stakeholders (senior management) regarding IAM concepts. Established a definition of a strategy and identification of business drivers and benefits. Conducted risk analysis and mitigation. Produced a definition of master data and attributes, as well as Lifecycle processes.
EUROCLEAR — BRUSSELS AND BRAINE-L’ALLEUD
10.2006 – 02.2007
PROJECT MANAGER: GROUP SERVICE DESK CONSOLITATION, SUBJECT MATTER EXPERT
Audited then current processes, service catalogue, and contract. Optimized existing processes, tasks, and process segregations. Defined KPI’s, SLA, OLA and UC alignment, service catalogue, and RACI matrix. Formulated a communication, transition, and training and coaching plan.
FORTIS — BRUSSELS
10.2006 – 02.2007
PROJECT MANAGER: EVENT MANAGEMENT PROCESS, SUBJECT MATTER EXPERT
Audited then current processes for event analysis (UNIX, AIX, and SUN). Developed a failback/failover procedure and risk mitigation for UNIX systems.
MOBISTAR — BRUSSELS
10.2006
IT AIDOT ANMD DUE DILIGENCE FOR SERVICE OUTSOURCING, AUDITOR, SUBJECT MATTER EXPERT
Oversaw due diligence including service catalogue review, workload and costs estimation, and processes and procedures. Conducted risk analysis and risk mitigation. Headed service catalogue design and RFP. Researched and selected appropriate vendors.
ING — BRUSSELS
05.2006 – 09.2006
AUDITOR, SUBJECT MATTER EXPERT: IAM IMPLEMENTATION FOR SOX COMPLIANCY
Analyzed then current processes of account creation and termination based on audit findings. Reengineered existing processes to be SOx compliant. Defined roles within the HR department (RBAC). Designed and implemented an IAM intranet portal. Devised test plans and controls for SOx compliancy.
QUALIFICATIONS
Bachelor in Marketing Management, EPHEC, 2004
Candidate Economics, UCL, 1996
CERTIFICATIONS
Togaf 9 Foundation, The Open Group, SMME, 2012
Scrum Master, Scrum Alliance, SMME, 2012
ITIL Expert V3, Exin, SMME, 2010
Cobit 4.1 Foundation, Isaca, SMME, 2009
ITIL V2 Service Manager, Exin, SMME, 2009
ITIL V3 Foundation Certificate, Exin, Synopse, 2004
ITIL V2 Foundation Certificate, Exin, Synopse, 2000
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