Skills Summary
Prince 2 qualified Senior Project Manager with over a decade of Technology/Business Change, Systems Integration and Business Consulting experience
Successfully delivered complex IT change, regulatory and commercial projects with financial budget ownership varying between £100k and £600k
Management of multiple delivery teams including 3rd party vendors (IBM, Accenture, Sapient, HP, AMDOCs, BT Openreach & Retail, Infosys, TCS etc) through Systems Integration, Solution Design and Delivery work across complete project life-cycles
Articulate and precise, presenting solutions, approaches, benefits and delivery overviews at senior business governance boards with excellent Microsoft Power Point skills
Experience shaping business cases and shaping project approach through initiation and start up, financial forecasting, risk and issue management through delivery lifecycle and escalations upwards to Programme Board and Steering Committees
Well rounded technology professional, starting as a Java Developer and progressing through various roles such as Design Lead, Service Operations, Business/Process Architect and Business Change Manager
Delivery of Business Change and Transformation initiatives such as Target Operating Models, Release Management, Configuration Management, Operational Business Processes, Knowledge Transfer plans, Transition to Live/Run models
Business Analysis and Process Consulting – customer journeys, requirements gathering and modelling client specific process hierarchies
Professional Experience
Vodafone UK
Nov 2012 to date
Positions : Senior Project Manager, Vodafone Newbury
Accenture UK
Jan 2011 to Oct 2012
Positions : Business Transformation Manager, Vodafone, Newbury:
Product Release Manager, Vodafone, Newbury
Torry Harris Business Solutions, Europe
Apr 2004 to Nov 2010
Positions : Business Process Architect, O2 Leeds – Jan 09 to Nov 10
Design Authority, O2 Slough – Jul 08 to Dec 08
Solution Designer, Orange FT Bristol – Jun 06 to Jun 08
Software Engineer, Bangalore, India – Apr 04 to May 06
Training, Certifications & Awards
Prince 2 Practitioner, qualified in Feb 2015
Credited as a CAPM – Certified Associate of Project Management from PMI in May 2008
Attended the ISEB Specialist Course on Modelling Business Processes in May 2008
Awarded ‘Spot Excellence Award’ in August 2010 by Torry Harris Business Solutions based on client feedback for successfully managing and delivering Process Consultancy requirements across UK, Spain and France.
Awarded ‘Thinker of the Year 2009’ by Torry Harris Business Solutions for extensive contributions in setting up and building the Business Process Domain within Telefonica O2, UK
Received ‘Spot Excellence Award’ in 2007 by Torry Harris Business Solutions for driving and delivering the solution to stabilize operational performance of France Telecom’s IBM Servers supporting Online Shops and Retail Front End Systems
Projects Summary
Role : Senior Project Manager Duration
Nov 12 to date
Technology : Microsoft Office/Project, PRINCE2, Plan View, Sharepoint and Vodafone Delivery Methods
Project managing business consumer propositions, multi-channel technology change and mobile commerce projects with financial and budgetary ownership, aligned to Vodafone’s Project Delivery Processes
Develop and present business cases including budget forecasts, resource requirements and business benefits
Drive initial analysis to shape project delivery, detailing key activities, project milestones and finance forecasts to securing approvals at Programme and Business governance boards
Capital and Operational Expenditure (Capex/Opex) budget management ranging between £100k and £600k, realizing actual spend, providing monthly as well as 2+10, 5+7 and 9+15 yearly forecasts, raising POs, and managing invoices, reporting into the Programme owner
Controlling and managing project risks, issues and stakeholder communication through project lifecycle
Day to day management of project deliverables such as Project Initiation Document, End Stage Reports, Finance Trackers, Risk and Issue registers, weekly business and technology highlight reports
Liaising across organization functions such as legal, security, marketing, commercials, and product innovation with project delivery managed by in house teams and 3rd party vendors
Manage detailed test plans including test case creation and execution across system, end to end integration, performance and user acceptance test phases
Working with Operational teams to ensure all in life operational processes, maintenance costs and support guides are produced as required by Service owners
Also setup the Release Management Process for an IT delivery function, driven by Target Operating Model analysis and adhering to Prince 2 practises of business governance to meet commercial demand
Role : Business Change Manager
Duration : Aug 11 to Oct 12
Client : Vodafone, UK Technology : Oracle, IBM and Vodafone Legacy systems
Worked as a Business Change & Transformation Manager across multiple projects, shaping change plans and delivering critical business change initiatives
Delivered 2 major change programmes : MVNO Partner Migrations and Unified Comms Portfolio Rationalization
MVNO Partner Migration focussed on the Business Change plan for Partner Migrations, including scope definition, business and technical inter company process reengineering and Acceptance Testing delivered with clear milestones and delivery dates
Portfolio Rationalization focussed on reviewing approximately 200 individual projects across 5 verticals and delivering a unified portfolio of 12 programmes to align projects with common objectives
Working with the Delivery Programme building Partner Aceptance Test plans including scope, execution and migration strategy
Stakeholder management and communications with Partner management teams to ensure all business change activities and readiness criteria are addressed on time
Manage a team of Business Change Leads executing process and change activities across the MVNO base
Role : Product Release Manager Duration
Jan 11 to July 11
Client : Vodafone, UK
Managed the delivery and roll out of key product propositions such as DSL, Annex M, Ethernet and FTTC for single and multisite Customers in the SME Customer segment. Key objectives and deliverables include
Conduct weekly project board meetings and report to business stakeholders in the Programme Delivery Board.
Business and Process Readiness Criteria to impact against existing areas of technology, networks, process and training to ensure readiness for product launch.
Conduct Proof of Concept trials and Impact Assessments to gauge change and impact against existing solutions and processes.
Develop an overarching Product Release and Change Management process to streamline product delivery processes from conception to scaled launch of high bandwidth products across the Total Comms product portfolio.
Role : Business Process Architect Duration
Jan 09 – Nov 10
Client : O2 (Telefónica), UK Technology : ARIS, UML, MS Visio
Lead Process Architect managing various project and product launches, working with third party solution providers and stakeholders and reporting to management boards as a core part of key programme and solution deliveries.
Producing end to end customer journeys aligned to business requirements
Highlighting changes to customer experience and missing business requirements
Building process maps and business process models detailing all actors, systems and activities
Led a team of 10 process leads, building and setting up a Business Process delivery team for Torry Harris within O2 Telefonica UK
O2 Money Card – Involved in creation of processes and fault flows between Natwest Bank and O2. Delivered interaction flows between O2 and NatWest Bank for organizational process and systems, establishing robust Fault Management processes in areas of Service, Incident, Problem and Change Management
O2 HomePhone – Worked as an Interface and conducted workshops with Sapient (Solutions Provider), BT OpenReach, BT WholeSale and O2 defining fault and assurance flows for Customer Reported Fixed Line Faults and end to end management of fault resolution.
O2 Apple iPad and O2 Apple iPhone 4g – Drove the assessment to existing Apple Support processes within O2 and creating brand new support flows, marketing pre-registration and pre-launch ideas and building Fault Management Tables for all Product and Service issue management.
Front End Systems for Tesco Mobile – Business and Technical process flows to address a major overhaul of Front End System (FES) used by Customer Service Agents
Previous Roles
Role : Business Analyst/ Design Authority Duration
Jul ’08 – Dec ’08
Client : O2 (Telefónica), UK
Role : Lead Systems and Support Architect Duration
Jun ’06 – Jun ‘08
Client : France Telecom (Orange, UK) Technology : IBM WebSphere Application Server
Role : Module Lead, J2EE Designer Duration
Apr ’04 – May ’06
Client : Orange, UK & Iberia, Spain Technology : J2EE, IBM Rational Rose
Qualifications
BE Electrical & Electronics VTU University, India, 1999-2003
(First Class with Distinction)
