Profile
Working experience in Wholesale & Transactions Banking and good functional knowledge in Cash/Trade products and have wide knowledge in Payment flow via 3rd party and also have in-depth knowledge of Reporting flow.
Successful in building relations with the clients/ end users resolving the critical problem areas and delivering on customer commitments.
Got Appreciation from Customer’s by providing the commitment towards the various day to day issues.
Rich experience in project management, entailing planning, scheduling, project progress monitoring and delivery as per quality and time.
Deftness in understanding business process, study and analyze workflow to design solutions (To-Be, Why-why Analysis and Freezing);
Demonstrated excellence in integration with other modules, integration & user acceptance testing & extending post go-live support, including training support to end-users.
A focused leader with expert analytical, relationship management & coordination skills.
Core Competencies
Technical
Programming Languages
C & C++ programming
Pro* C
Core Java
Solution Environment
IBM AIX
Linux Red Hat
IBM Shareplex
IBM MQ
Oracle 11g HTML,XML
JavaScript
Unix / Shell Scripting Oracle SQL
PL/SQL
Concepts
Web Services
OOPS concepts
Multithreading
ITIL process
Relationship Management
Client-Server Architecture
Web Server, App Server & Database Server
Procedure/functions & triggers SDLC
Software Engineering Concepts
Web Technologies
HTTP/TCP
Meeting deadlines and SLA without compromising quality norms and adhering to requirements.
Understanding & coordinating with end users’/ client’s needs / enhancements, customization, provide solutions in adherence to delivery schedules.
Achieving customer satisfaction by ensuring service quality norms and thereby meeting customer expectations.
Qualifications
2011: Bachelor of Technology (Information Technology)with 76% from VLB Janakiammal College of Engineering and Technology, Anna University.
Professional Experience
Mar 2015 – Standard Chartered Scope International Pvt Ltd, Chennai as Senior Support Lead.
Oct 2014– Mar2015 with Cognizant Technology Solutions, Chennai as Programmer Analyst.
Nov 2011 – Oct 2014 with Tata Consultancy Services Ltd, Chennai as Systems Engineer.
Projects Handled
Info Manager Production Support Duration:
Mar 2015 –Till now
Customer name: Standard Chartered Bank
Employer: Standard Chartered Scope International Pvt Ltd.
Work Location: Chennai
Project Description: Info Manager is a reporting tool in which delivers reports to customers and also they can create their own reports/alerts on various Cash and trade products. Basically Info manager product comes under the Straight2Bank application. Straight2Bank is an award winning application of Standard Chartered Bank under Wholesale Banking.
Role : Senior Support Lead
Solution Environment: IBM AIX, Oracle 11g, IBM Shareplex , IBM MQ
Languages : Java, Unix, XML and SQL
Responsibilities:
• Handling various day to day production issues and client escalations.
• Supporting Clients from more than 54 countries.
• Driving long running calls for Root Cause Analysis, walkthrough with Dev team and other escalations.
• Handling High, medium and low severity incidents in production.
• Analyzing code and escalate the issue to Dev team when a bug encounters and follow up with them to fix the issue in production environment.
• Supporting Dev and release team to deploy the code in production environment.
• Coordinating with Change Management/Dev/Implementation Teams during Outage/Change
• Raising Bugs using JIIRA and following up with Dev Team to fix the Bug in production.
• Verification of change post implementation of code.
• Performing UVT during DR (Disaster Recovery) and verification of application post release to ensure a bug free release and zero impact to production
• Script writing to reduce manual task.
• Implementing automation like Email alerts.
• Creating Knowledge Transfer Documents and sharing with team members.
• Coordination with team members and interface teams during late night and weekends when need arises.
MGDS Application Support and Maintenance Duration:
Oct 2014 – Mar 2015
Customer name: Wal-Mart
Employer: Cognizant Technology Solutions
Work Location: Chennai
Project Description: MGDS is a warehouse management system.WMS is a key part of the supply chain and primarily aims to control the movement and storage of materials within a warehouse and process the associated transactions, including shipping, receiving, put-away and picking. The systems also direct and optimize stock put-away based on real-time information about the status of slot utilization and it serves as fulfilling store’s orders so that stores do not run out of any items.
Role : Application Support Engineer
Solution Environment: IBM Informix, Unix
Languages : 4GL, Sql
Responsibilities:
• Handling High severity incidents in production
• Coordinating with Change Management during Outage and Change.
• Raising Bugs using JIIRA and following up with Dev Team to fix the Bug in production.
• Driving long running Calls during production issues.
• Deployment of code in production environment and to ensure a bug free release and zero impact to production
• Script writing to reduce manual task.
• Finding and fixing the issues in quick manner.
DS Production Support Duration:
Feb 2012 –Oct 2014
Customer name: Standard Chartered Bank
Employer: TATA Consultancy Services Ltd.
Work Location: Chennai(Client location)
Project Description: Quantum Leap – Data Services is a project brought in to introduce a range of services to SCB’s corporate customer list. Services include Consolidating Cash reports , Trade reports , Custody services and reporting , Forex transactions and reports , Collection services and Payment services and reports
Role : Production support Engineer
Solution Environment: IBM AIX, Oracle 11g, TOAD
Languages : Pro* C, SQL
Responsibilities:
• Monitoring the Intraday/ Prior day feed arrivals and loading in to database which comes from back offices(Core banking team generates and send it to us)
• Monitors Application Services which runs on server.
• Rectifying specific error in the feed and manual loading.
• Handling High ,Medium and Low severity incidents in production
• Performing PSS testing in DR and PSS verification Post release to ensure a bug free release and zero impact to production
• Script writing to reduce manual task.
• Finding and fixing the issues in quick manner.
